Big Motoring World - Sheffield Reviews 

Brilliant polite service. Everything explained simply. Very friendly staff nothing a problem. Will deal with again

DO NOT PURCHASE
Rejected my car after 8 days - has severe oil leak that is leaking into the engine and faulty gearbox!!!
Still waiting for a response after constant phone calls for the last 3 days! Now I’m having to waste more of my time by speaking to the Motor Ombudsman and Citizens advice.

Sheffield branch have amazing customer service whilst they are taking your money but after that could not care less that they have sold me a car that is faulty what an awful place AVOID at all costs

AVOID this company

Friendly knowledgeable and helpful staff. Honest dealing, all policies explained. Very smooth process from start to finish.

"I had a fantastic experience buying my car here, largely thanks to Jibran. From the moment I arrived, they were welcoming, knowledgeable, and completely zero-pressure. They patiently answered all my questions, clearly explained the vehicle's features, and made the whole paperwork process seamless. Highly recommend!

Jody was excellent when making final arrangements to leave with the car. The process was quick and easy and Jody was professional and personable throughout.
The whole experience of purchasing through big motor world has been really positive.

Great choice of cars to suit most budgets, helpful sales and handover people.

Went to Sheffield no appointment was seen within a min staff very welcome not pushy at all was test driving an Audi within 20 mins told the guy would be back in 7 working days as wished to pay cash and would need time to get out of savings very happy explained can only keep car 3 days told the guy not to worry as if it was sold would be back due to price guarantee cheapest in U.K. well Done all at Sheffield thanks Barry

Walked out….. I wanted to pay for the car in full as I don’t like HP or PCP. The salesman spent all of the time trying to push these, warrantees and all the car protection. If it needs all this then has the car actually gone through all the various checks you claim. So many scratches on the bodywork of the car I wanted to buy. You claim a non pushy sales experience but I was frustrated at having to justify why I didn’t want pcp or car care…..that’s my decision and wasn’t respected. I wanted the car but decided to try somewhere else purely because of the persistent and pushy nature of the salesperson. Not impressed.

We visited the show room with no intention to buy, we just wanted to have a look, we ended up buying a car! we were the last customers on Sunday! the show rom has many options, the employees are professional and welcoming,

My experience with Big Motoring World Sheffield has been extremely disappointing.

I purchased a Toyota Corolla on finance and shortly after collecting the vehicle I discovered a number of issues that caused me to lose confidence in both the vehicle and the sales process. The vehicle had a steering issue, and I also found shattered glass inside the boot and signs of repainting which raised concerns about the vehicle’s history and condition.

I immediately contacted the dealership and raised my concerns. Since then I have spent days trying to get clear answers and a resolution. I have repeatedly requested information regarding rejection of the vehicle and cancellation of the finance agreement, but I have been passed from one person to another without receiving a clear response or timeframe.

The finance I ultimately signed was also different from the finance illustration I originally viewed online, which added to my concerns.

What has frustrated me most is the lack of communication and urgency after the sale. Once the paperwork was signed, getting assistance became extremely difficult.

I have now formally raised complaints with both the dealer and the finance company. Based on my experience, I would not recommend Big Motoring World Sheffield.

Josh at the Sheffield branch was extremely helpful and paitent with me. This was my first car on finance, i will be coming again.

Helpful and friendly staff. Would have been 5 stars had I not had to go to a post office to get my road tax.

No pushy sales people, quick polite reception even and helpful sales

Found a car online, booked for my partner to test drive, salesman tried to talk finance (full sales patter) and didn’t seem to comprehend that it was just a test drive before I drove 1.5 hours to look at it.
Followed this up by putting the reservation fee on the car and booked an appointment to go down.
All going well at this point.
Between reserving the car and the actual appointment I received 4 phone calls from different people at Big Motoring World wanting to check my details and confirm my appointment!
Ridiculous.
Arriving for my appointment I was kept waiting while staff were stood around the reception desk chatting.
I took the car out for a test drive but was disappointed to find that the handbrake switch was broken so it couldn’t be sold (how this had been missed I don’t know!!)
Requested to look at other options and the salesman Andrei tried to upsell me a car nearly £3k more when I had clearly told him my budget. He replied “ you could just put it on finance” !!!!!
Test drove another car and decided to go with it.
Was then aggressively pushed the scratch warranty, paint protection and car warranty even though I kept saying no.
Did not feel listened to.
What should have been an easy 30 minute visit ended up close to 3 hours!!!
The saving grace was Hamzah who clearly read my body language and hurried things up the best he could.
A frustrating purchase that could have been so much smoother

Les was great, good experience.

David Singh was excellent and made the experience a good one

The salesman was really nice and very helpful. (Kieran Johnson)
The car valeting, well, I think he needs alot of training. The car needs cleaning inside again. The middle console looks like someone has been sick in it 🤢. The air vents are all dusty. Foot well has marks on and dash. On the outside there's wax deposits all over.
The front passenger seat had a stain which has been removed.
But apart from that all's well so far. But we only collected car today. So 🤞.

Excellent service but spoiled by excessive pressure to purchase a warranty

Travelled to leeds to buy a car, car was in garage wasnt told so until we arrived, paid the 129 transfer fee to move car closer to sheffiled under the agreement that we would get that refunded back because it wasn’t our fault that the car wasn’t in Leeds when we went to buy it went to Sheffield to buy the car was talked out of buying the car by an incredibly rude and pushy salesman who basically told us the car was going to fall to pieces if we didn’t take out the warranty now they’re refusing to give us the money back that was promised to us all in service and terrible after sales disgusting
**the fee was paid to move the car because Big motoring world had cocked up and sent the car to the garage when we originally went to collect, the fee covered the transfer to Sheffiled so that we disnt have to travel 100 miles again! The refund of the fee was offered as good will gesture because of the significant inconvenience which has not been honoured and the car would have been purchased outright had the dispicable sales man not told us the car would fall apart!

We have been able to 'test-drive' our shortlist of four different cars and this really helped us to make up our mind about which one is right for us - scrolling through websites only helps so far!!
We were fortunate to have the help of Les (Spinks) in accompanying us on the test drives and answering all our questions about the different (and quite varied) vehicles. What we most appreciated was the 'non-pushy' supportive style of service. Thanks Les - car purchased as a result of your help and technical information.