Big Motoring World - West Malling Reviews 

It was a seamless purchase, sorting out everything there and then: test drive, payment, temporary insurance, tax - all done and driven away within 2 hours.
Only slight niggle - in attempting to sell extended warranty they overplayed unknown reliability of EVs which I’d hoped we’d moved beyond.
But fully recommend for a trouble free purchase.

Adrian was really knowledgeable and extremely polite , got to the dealership at 5.30pm and drove away by 7pm . ALL IN ALL GREAT CUSTOMER EXPERIENCE!

After my last review I got told email back to big assist help review better outcome from management and this is response I get below. Still not been allowed to speak to any one from management. The stress this is causing to my family is unbearable.

Good Afternoon,

Thank you for your email.

I must advise that as we have issued our final response on this matter on 03.07.26, we are not looking to assist yourself further with this concern.

Please be advised that you are more than welcome to seek third party advice with regards to your dissatisfaction surrounding our response to your complaint.

Kindest Regards,

Samantha

Staff were friendly, accommodating and helpful

I recently bought a Citroën C4 from Big Motoring World and couldn’t be happier with the experience. The whole process was smooth, straightforward and stress-free from start to finish. The staff were lovely, friendly and really helpful, and everything was explained clearly without any pressure. I found the team very factual and honest, which made the whole experience even better. Would definitely recommend Big Motoring World to anyone looking for a hassle-free car-buying experience!

Great selection of used vehicles. Knowledgeable sales staff and smooth transition completion. Lots of options to take out additional warranty and other vehicle protections. The only slight disappointment was the pre sale valet of the vehicle but that was not something that would determine me from using them again.

Loads of issues with the vehicle and all I got was "we are not liable" when the issue was there when I bought it
If you are lucky enough to get a car that doesnt have anything go wrong then great but if you do then they are terrible.
The only way you can speak to someone is by email
The phoneline will stay at caller number 13 or sometimes you get as low as 8 in the queue but I swear they leave phones off the hook so.you never get to the front of the queue
Loads of electrical issues, car wasnt charged up (ev) or been cleaned when I picked it up
Buyer beware I will.never get another car through them ever again and I suppest you dont either

This company provided me with an unsafe car on handover.
I bought an ECOSPORT for my wife and all was ok as she previously had an older model ECOSPORT. She said the new one was a harder ride but I put that down to being an ST Line with upgraded wheels when she had a Titanium before.
The tyre pressure warning light came on a few months later so I checked the pressures. To my horror, the two near side tyres were inflated to 60psi. While a slight overinflation isn’t a problem, having nearly DOUBLE. This could explode while driving. In other words, they supplied my wife with a car which could result in a blowout at speed.
Safety to this company does not appear to be a concern.

Jhon was our asistent today. He did a great job explaining us all the options that we have and he answered every single question that we had. Thanks Jhon for helping us choose the car we wanted.

Your service was great. Very professional all round. We could certainly recommend your Salesforce to anyone. Well done, car is running very smoothly
Thank you all.

I initially had a positive experience with Motoring World and was interested in purchasing a vehicle. During my visit, I was shown what appeared to be the vehicle's service history, which gave me confidence to proceed and pay a £500 deposit.
However, after paying the deposit, my experience became disappointing. The following day I requested a copy of the service history for my records, but I received no response. Later, while discussing the removal of some optional add-ons, I was informed that I should take an extended warranty because I would not qualify for the manufacturer's extended warranty.
After asking further questions, I discovered that the vehicle did not actually have a documented service history available. This was particularly disappointing because service history was an important factor in my decision-making process.
As a result, I decided not to proceed with the purchase and requested that my reservation be cancelled. Given the circumstances, I felt it was reasonable to ask for the return of my £500 deposit.
I have spoken with Chris, who has been helpful and professional throughout my interactions. However, he appears to be extremely busy and advised that he would need to check the matter with the finance team before getting back to me. Unfortunately, I am still waiting for a response regarding the status of my deposit.
My main concern is not the vehicle itself, but the lack of communication and transparency after the deposit was paid. Customers making a significant financial commitment deserve prompt responses and clear information, especially when questions arise regarding service history and eligibility for warranty cover.
I hope this matter can be resolved quickly, and I hope Motoring World improves its communication processes going forward.
1 August – Thank you for your response. I contacted the branch on Monday morning and was assured that the refund had been processed and would be credited within 3 to 5 working days. However, as of this morning, I have not yet received the refund. Would it be possible for you to check with the branch and provide an update on the expected timeline for the refund?

Decent service when we were browsing for cars and I think we got a fair price for the car we purchased and our trade-in.

We had a long wait (45 min) to pick up the vehicle once I had paid a deposit, so that’s why 4 stars not 5.

Friendly, helpful and knowledgeable staff including the trainee.
Wasn't pushy with trying to sell add ons. Took no as an answer.
Made a deal that I liked and agreed to.

Absolutely useless, been off the road for over 3 months been 2x garages. My car was authorised to go to Volkswagen on the 15th June and today I find out they won’t deal with because they won’t offer them a good will gesture. Now I have to wait for them to take the car to another garage so they can fix the part they want to buy off eBay. Class service

AVOID AT ALL COSTS. WOULD GIVE ZERO IF I COULD. USELESS COMPANY.
Over the weekend travelled over 5 hours to them to see a car which ultimately we didn't like. They were reluctant to show us another car. Anyway we liked said other car and made an appointment to pick it up after work, spoke on the phone about this appointment and paid the fee. Travelled 60 miles to pick it up to be told we couldn't take it away. Absolutely useless staff, zero customer service, wasted over 7 hours of our time through travelling and phone calls to not allow us the car we'd reserved. Would avoid at all costs in future and suggest their staff receive training from start to finish it was a shambles.

The salesman (Ryan B.) was very professional and patient, didn't rush us to just purchase any car. It was a very pleasant experience.

Very professional and well organised service, impressed.

Absolutely shocking. Had car for 2 days, broke down, and they will not have car repaired under warranty!! 2 days!!! Car has been at one of their approved repairers for nearly 2 weeks now and no works carried out as they will not approve under warranty. And it is a mechanical fault so it is covered, or so they say when selling you the car. Once you have the car, you are on your own.

Good communication and service. Thanks Ellie

From the minute we walk in we had excellent service all runs smoothly and go out there way to help