An international communication tool for live streaming that allows users around the world to interact in real time and enjoy a wide variety of genres.
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Review summary
Created with AI, based on recent reviews
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We as this website generation now we need to do better we need to get rid of the AI off the app we need to change our platform and make it more better for people and for our fans and make it more bett... See more
Company replied
They have stolen from my bank account not once but 3 times over £300 taken . This app had made me dislike other foreigners Asians. They still won’t allow me to win on yummy they steal all my diamonds... See more
Company replied
I saw an ad as BIGGO+ on Facebook. I contacted them. They said they were located in Texas. Chatting with them the payment goes to a person in Mexico. There were some reviews on true Facebook page with... See more
Company details
Information provided by various external sources
Bigo Live allows you to live-stream your favorite moments, and make friends from all around the world. We enable people to showcase their talent, discover, and stay connected in a positive, healthy, and creative way.
Contact info
United States
- feedback@bigo.tv
- www.bigo.tv
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Seems like a scam, giving users false hopes in earning money
My partner couldn't able to get the money from the beans he cashed out. We had to wait for 2 weeks only to get the payment failed message which is weird because att the payment details are correct. The pymt acct is under my name. He worked really hard for that money and yet he didn't even receive it. Whats worse is bigo customer service isn't responsive to our queries at all.
October 4, 2025
Unprompted review
Reply from BIGO LIVE
We're very sorry for the delay and frustration with the cash-out process. This is not the experience we want for our users. Often, payment issues arise if the Bigo account name and the payment account name do not match. Please contact our support team at feedback@bigo.tv with the Bigo ID and transaction details so we can investigate this urgently.
Probably my favorite live chat app for…
Probably my favorite live chat app for those nights where I'm bored and looking for some company. Wild mix of people, sometimes groups, all ages and walks of life. Never thought I'd talk to someone from the Fiji island so that's pretty cool too haha
August 12, 2025
Unprompted review
Reply from BIGO LIVE
Thank you so much for your amazing feedback! We're thrilled to hear you enjoy the diverse community and global connections on Bigo Live. It's wonderful that you're having such a positive experience connecting with people from all walks of life. We appreciate you being a part of our community and hope you continue to have great conversations!
my experience on bigo has been nothing…
my experience on bigo has been nothing but a blessing. Mix and mingle with different people. With bigo it definitely brings joy to me.
August 5, 2025
Unprompted review
Reply from BIGO LIVE
Thank you for your wonderful feedback! We are absolutely delighted to hear that Bigo has brought you joy and has been a blessing in your life. It's fantastic that you're enjoying the experience of mixing and mingling with different people from our global community. We truly appreciate you being a part of it.
I hate how bigo keep attacking me and…
I hate how bigo keep attacking me and frozen my account when I haven't did anything wrong
September 25, 2025
Unprompted review
Reply from BIGO LIVE
We're very sorry to hear your account was frozen. Account suspensions are typically related to potential violations of our Community Guidelines. We want to investigate this for you. Please contact our support team at feedback@bigo.tv with your Bigo ID, and we will review the reason for the suspension and assist you further.
Can you PLEASE make it where we can…
Can you PLEASE make it where we can post again? I deleted BIGO and have not used it since the posting feature got taken away. I am downloading it right now to start trying to use it again, but bringing back the posting feature would just absolutely be the cherry on top. pretty please.
July 15, 2025
Unprompted review
Hello bigo there people hurt others on…
Hello bigo there people hurt others on app they use bad word and they tell wanna kill me and also from all part of the world I want express myself I am not happy with app I will say it now please fix app they harm other with abuse language I need to tell you Spanish people leaving app for being hate other countries they hurt other fix spainsh area please put this statement for you know thank you more rule will be good more wose rule so bad people leave please help me thank you
September 25, 2025
Unprompted review
Reply from BIGO LIVE
We are very concerned to hear about the harassment and threats you've experienced. We have a zero-tolerance policy for abuse and hate speech. Please use the in-app report function for any user violating our rules, or email details to feedback@bigo.tv. We take these reports very seriously to ensure our community's safety and will take appropriate action.
I really like this app—it’s legit
I really like this app—it’s legit. But most of the people I chat with feel like bots, and I’m just wasting my time. I honestly thought I might find real love here, lol.
September 23, 2025
Unprompted review
Reply from BIGO LIVE
Thank you for your feedback! We're glad you see our app is legit but sorry to hear about your experience with suspected bots. We are committed to fostering a genuine community. Please report any suspicious profiles you encounter. This helps us remove them and improve the platform for users seeking real connections.
BIGO LIVE IS A PLACE TO SEEK NEW…
BIGO LIVE IS A PLACE TO SEEK NEW RELATIONSHIPS ALONG WITH EARN EXTRA INCOME AND HAVE FUN ENTERTAINMENT WHILE NEVER LEAVING YOUR OWN ENVIRONMENT!! DOWNLOAD BIGO NOW IT WILL CHANGE YOUR LIFE!!
September 7, 2025
Unprompted review
Reply from BIGO LIVE
Thank you so much for your amazing feedback and passion for our community! We're thrilled to hear you're enjoying the new connections, entertainment, and opportunities on BIGO LIVE. It means the world to us to have you as part of our global family. We hope you continue to have a fantastic time!
What to do it again and again
September 4, 2025
Unprompted review
Am new to Bigo live,seems okay so…
Am new to Bigo live,seems okay so far,had no problems,seems like you can live chat to people but I prefer sending them messages through the chat option instead through their profile as your personal message won't show up for everyone to see,I donated a few diamonds for some ladies to win games but not sure what them games are about,I think Bigo live works better as a dating website as you can also chat for free without paying for a subscription.
August 31, 2025
Unprompted review
Reply from BIGO LIVE
Welcome to the BIGO LIVE community! We're so glad you're having a positive experience and exploring features like private chat. The games you've seen are a fun way for the community to support their favorite hosts during live events and competitions. We're happy many people form meaningful connections on our platform. Enjoy exploring and thank you for being with us!
Great Platform for Creators, But Discoverability is Tough
As a small creator who streams my guitar playing, Bigo has been an amazing tool. The platform is stable, the video quality is great, and the interactive features like PKs and multi-guest rooms are perfect for engaging with an audience. I've built a small, wonderful community here. The reason I'm giving it 4 stars instead of 5 is the discoverability algorithm. It feels like the "Popular" page often features the same big hosts, making it really challenging for new or smaller streamers to get noticed without constantly grinding in PKs or relying on their existing followers. It would be awesome if there was a better system to spotlight up-and-coming talent. Still, for the tools it provides, it's a solid choice.
July 15, 2025
Unprompted review
Reply from BIGO LIVE
Thank you for sharing such valuable feedback as a creator! We're thrilled you're using features like PKs and multi-guest rooms to build your wonderful community. We genuinely appreciate your thoughts on discoverability for new streamers. Your suggestion to better spotlight up-and-coming talent is excellent and has been passed along to our development team for consideration as we work to improve the platform. Keep sharing your great music with us!
Bigo Live where scammers and beggars…
Bigo Live where scammers and beggars are born. Thats their slogan.
August 26, 2025
Unprompted review
Reply from BIGO LIVE
We sincerely apologize for the experience that led you to this view. We are committed to fostering a safe community and have a zero-tolerance policy for scammers and beggars. This behavior violates our guidelines. We strongly encourage you to report any such profiles or activities within the app. Our team will review them and take immediate action. Your feedback is vital for us to improve.
My account was recently frozen
My account was recently frozen, and I was fraudulently charged $200 in diamonds which I did not purchase my dads credit card was charged $440 dollars when I've only spent 240 of it my host ACCOUNT WAs frozen and customer service told me Bigo doesn't make unauthorized charges which is a lie this is the second time this happened the first time I was fraudulently charged $80 my bank called me and I had deleted the app in 2003 and came back recently I will never do business with Bigo again hopefully my hosting account wont get permanently banned since I was a victim of fraud not to mention this app is full of underaged girls scammers and child molestors and criminals they need to improve on there customer service and banning people who need to be banned .
August 20, 2025
Unprompted review
Reply from BIGO LIVE
We are extremely alarmed by this report and sincerely apologize for this distressing situation. The fraudulent charges and your frozen account are being treated with the utmost urgency. Please contact us immediately through the in-app "Feedback" channel with all details. Our dedicated security and payment teams will launch a full investigation. We have a zero-tolerance policy for the criminal behavior you've described and are committed to improving platform safety.
They don’t pay for streamers even they…
They don’t pay for streamers even they work hard whole month and make excuse. Stay away from this scam.
July 29, 2025
Unprompted review
Reply from BIGO LIVE
Dear Libor Krejčí,
We are very concerned about the issue you've raised and sincerely apologize for the negative experience you've had regarding payment.
We take our streamers' payments very seriously. In order to investigate this specific situation and resolve it for you, could you please contact us through the in-app feedback channel? Please go to "Me" -> "Feedback" in the BIGO LIVE app and provide us with your Bigo ID and the details of the payment issue.
This will allow our dedicated team to look into your case immediately and work towards a resolution. We are committed to ensuring our streamers are compensated for their hard work.
Thank you,
The BIGO LIVE Team
Bigo live is very very biased against…
Bigo live is very very biased against their broadcasters. They will clip and ban some and the very same reason for another they will not. They are not fair at all. Moet Goddess is a broadcaster that gets away with murder on that app. While they're clipping the KING OF BIGO SUPA for just speaking loud. They need to give fair opportunity. I am uninstalling the app. I am creating a petition to get MOET GODDESS of the app bc bigo will do nothing about it.
August 9, 2025
Unprompted review
Reply from BIGO LIVE
Dear Marquita,
We are very concerned to read about your experience and sincerely apologize for your frustration regarding our platform's moderation.
We want to assure you that we are committed to providing a fair and equitable platform for all our users. Our Community Guidelines are applied consistently to everyone to ensure a safe and positive environment.
We take claims of bias very seriously. To help us investigate your specific concerns, we would greatly appreciate it if you could report the details through our in-app feedback system. Please go to "Me" -> "Feedback" in the app and provide any relevant information, such as the Bigo IDs involved and descriptions of the incidents you witnessed. This will enable our moderation team to conduct a thorough review of the actions taken.
We value your feedback as it is crucial for us to improve our community management.
Thank you,
The BIGO LIVE Team
Scam
Scam. Total ripoff. Like all dating sites this one is a waste of money and time. Plenty of bots, fakes scammers. Don't waste your money and time. Their not real.
August 7, 2025
Unprompted review
Reply from BIGO LIVE
Dear Jerry Bianchi,
Thank you for sharing your feedback. We are very sorry to hear about your negative experience and your concerns about the authenticity of profiles on our platform.
We want to clarify that BIGO LIVE is a global live-streaming platform for sharing talents and moments, not a dating service. We are committed to fostering a genuine and safe community.
The presence of bots, fake profiles, and scammers is a challenge we take extremely seriously. We have strict community guidelines in place and utilize both automated systems and a 24/7 human moderation team to identify and remove such accounts.
We strongly encourage our users to help us in this effort. If you encounter any suspicious profiles or activities, please use the "report" function within the app immediately. For further assistance or to report specific concerns, you can also contact us via the in-app feedback channel by going to "Me" -> "Feedback."
Your reports are invaluable in helping us maintain the integrity of the BIGO LIVE community. We are continuously working to improve our systems to prevent and eliminate these issues.
Thank you,
The BIGO LIVE Team
That's app very poor.Only dirty people…
That's app very poor.Only dirty people and sex workers use this app.
July 26, 2025
Unprompted review
Reply from BIGO LIVE
We're very sorry that your experience didn't meet expectations. We have strict Community Guidelines against inappropriate content and a 24/7 moderation team to enforce them. To help us maintain a positive environment, please use the in-app "Report" button on any content or user that violates our rules. We appreciate your feedback.
someone is logging to my account and…
Someone logged into my account and took my 11,000 diamonds. I'm an SVIP and still haven't received any help from support.
And i changed my password so many time and he can still access to my account
July 19, 2025
Unprompted review
Reply from BIGO LIVE
We are incredibly sorry to hear about this serious security issue with your account. We understand your frustration, especially as a valued SVIP member. Please contact our support team immediately through the "Feedback" option in the app. Provide your Bigo ID and a detailed description of the situation. This will be treated with the highest priority to investigate the unauthorized access and help you secure your account. We appreciate your patience.
I am a hater of bigo live because all…
I am a hater of bigo live because all girls on there will tell you to download signal or WhatsApp or zangi just to chat instead of using regular phone and I am one of those guys who were blackmailed over money and scammed by many girls and I just the site last year and all these girls want is our money and whenever you send a message to someone bigo will tell you that there's a violation word in your message and wants you to recall the message and rewrite it
BUNCH OF BLACKMAILING PEOPLE AND SCAMMERS
DO NOT EVER EVER GET BIGO LIVE.
BIGO YOU ARE THE WORLDS WORST SITE EVER
December 17, 2024
Unprompted review
Reply from BIGO LIVE
We're very sorry to hear about your negative experience and take these matters very seriously. To protect our users, we strongly advise against communicating or transacting outside the app. Please report any suspicious activity or users directly within Bigo LIVE. Our moderation team investigates all reports thoroughly to ensure our community's safety and remove violators.
Still My Fave!
Bigo is still my go-to for good vibes! Ang galing ng mga Pinoy streamers, swear! From singers to just kwentuhan (chatting), I always find something entertaining. My only tiny wish is sometimes the app can be a bit laggy, especially during big PK battles or when my internet is not super stable, medyo nakakainis (it's a bit annoying). Also, sana (I hope) there's an easier way to filter out streams I'm not interested in. But the community aspect is top-notch, and it's super easy to connect and make new friends. For me, it's still a 5-star app for fun and meeting new people, despite the small hiccups. Salamat, Bigo!
June 10, 2025
Unprompted review
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