Always great service from Big Orbit Cards. Stock refreshes regularly and great selection of older bulk cards to build out my collection. Delivery is always quick with great packaging. Have used a numb... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Big Orbit Cards
Written by the company
Contact info
Blackminster, WR11 7RE, Evesham, United Kingdom
- 01386 718060
- sales@bigorbitcards.co.uk
- www.bigorbitcards.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant Website
Easy to use website, really well priced and quick shipping. Genuinely one of the best and easiest places to shop online for TCG and trading cards alike.
Ordering to ship to New Zealand
Ordering to ship to New Zealand. Have done this multiple times over the years and always arrives well packaged and as described. I’m no expert but I’d say you’re probably pretty tough on yourselves when it comes to grading the condition, LP, MP, HP etc. some of the MP cards are often in much better condition than MP! Your wide selection of single cards keeps me coming back. Keep up the good work team
An excellent communication with the…
An excellent communication with the customers service.
Would recommend but check orders on arrival
Posative - Great selection of cards at reasonable prices that are re stocked regularly.
Negative - Multiple orders received with incorrect cards, when issue was reported card was replaced. But consistent concern require meticulous checking of orders on arrival.
Postage packaging is basic and could be improved when shipping higher value cards. Most orders arrive in folded cardboard, no bubble wrap or card individual protection.
Customer service is basic regarding issue resolution. Don't expect much more than a sorry, keep the card sending you a replacement kind of response.
I would recommend using Big Orbit Cards but definitely check and compare orders to what you requested.

Reply from Big Orbit Cards
It was my first time ordering and it…
It was my first time ordering and it was honestly really easy to use and very fast delivery
Not pleased with recent order
Always use BigOrbit when preordering before a release of the new Cardfight Vanguard set.
Was left disappointed this time round as despite ordering 4 of a card, paying for 4 of the card, I only recieved 3. The order paper inside had a "-1" written on it by the card's name on the list.
So they knew there wasnt enough and didn't process a refund of said card. It wasnt a massive amount of money, however the fact of the matter is I was still charged for something and that was knocked off the order.
Aside from that everything was fine.

Reply from Big Orbit Cards
Fast delivery
Fast delivery, good prices, Pokémon cards arrived as described in good condition.
Accurate conditions and quick delivery
Very useful site
Great site! Used multiple times with no issues. Super fast delivery and great customer service
All cards that I’ve ordered are in…
All cards that I’ve ordered are in pristine condition
The pack was well taken care of
The pack was well taken care of. All cards where fit to description.
Fast delivery but a frustrating experience
It took about 3 attempts and a few lost hours trying to place a bulk order of heroclix. Was really frustrating experience (I did email for support but never heard back). Got vague error when trying to checkout and tried various methods.
Eventually did get the order through myself. One item was oos which I don’t think should happen but I get it’s tough manage such a vast inventory. But a refund would be better than a credit.
Heroclix weren’t packed too well and one had broke (but I’ll fix with glue so not that fussed as was cheap)
Great inventory and prices seemed good for what I wanted and was impressed with quick delivery. But wasn’t the greatest experience.

Reply from Big Orbit Cards
Fantastic delivery time on the next day…
Fantastic delivery time on the next day delivery, website is easy to use and see what's in stock, will use again
Fantastic service
Fantastic service. I traded some Lorcana cards in as a first time customer. Response and credit was super quick, and cards purchased with the store credit were dispatched in super quick time in exactly as described condition. I will definately be returning as a customer again! Recommended for trading in for store credit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







