Bigw Reviews 499

Delivery is so slow, customer service is appalling, overall a poor experience I will never use Big W again.

I recently purchased an item for my daughter via Big W website without realising that the item was NOT actually from Big W, but from their 'Marketplace' ! I realised within minutes that I had purchase the wrong item and called customer services to cancel the order - I was told to contact the 'Marketplace' customer service instead. I did so and the operator told me that as my order had not yet been processed they would raise a cancellation request and I would receive a confirmation email. 2 days later I received an email telling me it was too late to cancel the order as it had gone to the processing department. I explained what I had been told 2 days earlier and received a generic response which definitely looked like it had come via a Chatbot (Stores must stop using these and bring back people !!). I have not been given any information as to how I am to return this item, the website states that 'Marketplace' items cannot be returned to a store. I chose to buy the item from Big W, a store I had used online in the past not some invisible third party - why are stores now using this system, Kmart, Officeworks, Bunnings - nobody wants this added complication! The addition of 'Marketplace' will make me reconsider buying online from these stores.

Big W needs to stop letting cheap rip off market people sell off it!!! Especially from China! I bought a talking robot toy for my son for Christmas next thing you know it’s not in English… it’s in Chinese 🤦‍♀️ and another toy didn’t even work at all it looks like it came from a cheap market place!!! I will never purchase online at Big W ever again!

When I saw the ad for the cobalt blue Motorola g85 128gb phone for only $99 dollars with free delivery, I could hardly believe my eyes, Turned out to be a scam enticement to go to their website where the offer is repeated, fill out your info to then be told it's sold out but you can have it in two other colours one for $449 and the other for $499, Scam, Scam, Scam, Shame, Shame, Shame,
Now Big W joins my Woolworths ban

I did not receive my order from Big W Market.
On the delivery day, I was at home all day and was deliberately attentive to any knock on the door. There was no knock and no attempt to contact me. Later in the afternoon, I discovered that the parcel had been marked as delivered. I searched everywhere but could not find it.
Only after I followed up did Big W Market provide a delivery photo, which showed the parcel left unattended on my front door doormat. My home is on a main road, and this is a highly visible and unsecured location.
I did not authorise unattended delivery and no signature was obtained. Big W Market refused a remedy and relied on an Authority to Leave policy, directing me to deal with the courier they selected.
The courier offered no compensation, only stating that staff training would be conducted. Overall, this experience raises serious concerns about Big W Market’s delivery practices and accountability.

Big w will go broke with this. Haven't received my items I ordered. Scam

The worst! Firstly if u order more than one item it comes individually (as big w uses third party companies, ur not buying from the big w store as I thought) secondly they sent me the wrong order in someone else’s name (such a breach of privacy) I tried to contact Big W and it’s an AI robot that never works and fails to put me through to someone. Items I ordered on the 6th of December never arrived for Christmas. Items arrived around Jan 7th. I would recommend buying what you want directly from the company because having big w as the middle person isn’t working.

never order from big w marketplace they are thieves ,they will not refund your money after returning items, they will just lie and never refund you, very very bad company literal thieves and liars

Terrible service! received faulty appliance, before I can even send it back they wanted a video of the error code AND a photo of it boxed up for shipment. Was expecting an auspost label to be provided, next minute I was getting a call from auspost saying they were meant to pick up an item for a female name, no notice what so ever from big w about when this would happen as i didnt recognise the name I declined it when i advised this to marketplace all they said was that it was organised by the seller through amarex (who werent the people that actually called). no confirmation if this would be rebooked or anything. Absolutely useless and terrible and from all other reviews, big w marketplace should just be shut down completely.

Read the reviews before you use Big W Marketplace. Ordered something 3rd December, 18th December the seller still hasnt dispatched the item despite providing you with a tracking number to stall you questioning where it is. The courier has never received the parcel. Big W take the payment but take no responsibility for the transaction afterwards. Trusted Partners' i would question this.

Big W Market Place is hopeless - if you want to return an item you have to contact the seller and then to be told no return - I would not buy off Market place ever again - it took 10 days to post the item - 3 weeks is fast delivery is fast (yes I know we are getting close to Xmas) -I am OK with Big W itself

I was picking up a toy to look at and some old lady that worked there asked me if I was buying it. I said no and she followed me as I was putting it down. She then followed me around the store. I picked somthing else up to LIIK at ajd she just stared at me and was very snobby and rude. I did not like my experience

Ordered Coopers ginger beer home brew kit online to be picked up from the Mandurah Big W store and the order was cancelled within 2 hours. Received email stating order was cancelled at my request, i did not cancel the order. This is the second time this year i have had an order cancelled at a Big W. Not good enough.

Made an online order I put wrong address in and now $280 dollars worth of items are gone. I contact with in minutes of ordering and was told nope cannot change address and nope cannot cancel. I was told I would get something from Australia post to redirect Tried that and no that cannot happen so was told nothing we can do. To Bad so sad. BIG W I cannot be the only one that put an incorrect address in. You must have a way to change things UBER and Door dash do seriously very upset and angry it was Christmas gifts.

Order was never arrived, no solution from BW or the sellers. this is the second time in a row we had an issue with marketplace. Never again. Avoid at all cost.

Utter rubbish. Try to order something online because store range inadequate and after jumping through hoops, put in codes and addresses several times they can’t deliver to a PO Box because it is too bulky. Even though they just made you enter it manually. It is a backpack with wheels. I am supposed to have it delivered home when I am not there for it to be stolen. I have received items bulkier than that to my PO Box. More like pure laziness. I USED to like Big W but service is sadly lacking. I was told it was a third party supplying the item. If items are adevertised on YOUR website then it is up to YOU to ensure the item is delivered how I want it to be delivered. NOT GOOD ENOUGH. If you can’t stock it don’t advertise it on your website.

Absolutely disgusting after sales service, I bought an LED Xmas tree, I assembled it and it wasn’t working. I got in touch and they asked me to take a video cause they didn’t believe me per se, I did, uploaded it, then the excuses started, “they never got it” “upload again”, they then told me they were closing my case” I complained then I was given and site to upload to, same excuses, so today I decided to concede and not bother. I decided to forfeit the money, too hard to get a refund, I honestly thought BigW was a reputable company. My bad. 😩🤦‍♀️

I purchased a benchtop dishwasher from big W marketplace on the 22nd of the 11th getting messages saying it was going to be delivered on Monday then Tuesday then Wednesday then Thursday did not come try to cancel was told it would cost me a hundred dollars cancellation fee so I told them too deliver it kept getting messages every day saying it was coming contacted the seller he said he would email the courier and get back to me in one two three days by the 9th of the 12th to have the dishwasher delivered back to the seller on the 8th and then receive a email saying it's going to cost 42 dollars to resend or a hundred dollars cancellation
big W marketplace is a scam do not use big W they will wipe their hands of you and don't care

CarPlay product arrived and doesn’t even work. This online store is fully of dodgy resellers and is a huge hassle to return things at your own postage expense. Shame on you Big W. Wish I had read the reviews before I placed the order.

Slow delivery and expected dates keep changing
No package has arrived will not using big w ever or step foot after big w
Waste of time and scam people's money.