Bike-Discount.de Reviews 

Ordered bike parts for a good price and items got delivered quickly. Also customer service was helpful so I found the right part for my bicycle.

Thank you!

I am an old customer of Bike-Discount. All products I bought are authentic with original packaging. Fast shipping with kind,prompt,professional customer service.

My order It was not delivered to me because they did not provide the full delivery address, according to the information from the delivery company.
I've been waiting for the refund for two months now.
I've been waiting for the refund for two months now.

They keep saying that they'll only proceed when they receive the product back, but I never received the product.

On first return they asked for 40 euros for shipping and never send somebody to colect the return and on the second order they sent me used shoes in a new box. I emailed them and they ignore the emailes Do not recomand only if you like the risks.

Great experience and bikes... until it's not!!

Have had reoccurring issues with the front brake on my Radon Sunset.

First time was after 8 months and now again after 1.5 years. First time it was solved by adding new fluid to the brake by local workshop, but now the issue is back, and Bike-Discount demands that I get a dealer to disassemble the brake and send the whole brake to them for inspection - which I of course refused, as that would leave my bike unusable for several days, or more likely several weeks.

Furthermore that will probably end up costing Bike-Discount more money and resources than just accepting to cover the cost of replacement of the brake with a new one by a local workshop in Denmark.

I love the bike, but will NEVER recommend anyone to deal with this company as their customer service is very poor. So I will take my money elsewhere for my next bike purchase in the near future.

I give two stars as the order did arrive, although not as swiftly as one could've hoped, but still.

The issue I have, as many others as well here have pointed out, is with returns and exchanges.

I received faulty item, a brake lever, that had been cross threaded at the factory. So one would assume, a simple enough warranty case. I was prepared that it would take some time, as in assessing the case, contacting Shimano, whatever.

But Bike-Discount have had the item now for over a month and nothing has happened so far.

Only their e-mails are getting ruder.

My guess is that they've outsourced the returns.
Or that they've fired all the people who used to do this, as I've had to return an item earlier as well, and that time everything went smoothly and swiftly.

So I'd urge to avoid Bike-discount until they get their returns process working again, unless the order is something that can't be broken in the delivery and the size is definitely right etc. Othervice there might be trouble ahead.

I have been waiting since May 12 (almost two months) since I sent them a Sram AXS rear derailleur for them to process a simple warranty for a recognized AXS problem with the pogo pin.

The store bike-discount doesn't pay any attention to the mails, they only say that it can take up to 1 month, but it's been almost two.

Everyone who buys components in this store should know how their technical service works, it is unacceptable that to repair/send a new change they leave you without a bike for 2 months or more.
It is unfortunate, I will not buy here again with this support.

I ordered a Radon Slide Trail 9.0 from Bike Discount on June 7th, excited about the deal. The website said shipping takes 12–18 days. After placing the order, it was marked as handed over to DHL Freight on June 18th — and that’s where the problems began.

For over a week, the package sat in Germany (Koblenz) without moving. DHL support told me it was "awaiting space on a truck," and every time I called, they said, “it should be shipped today.” I contacted Bike Discount, and they replied once, saying they’d contacted the logistics partner — but then went completely silent for more than a business week, with no real help or update. I wrote multiple emails. Nothing.

Eventually, the bike started moving, but the tracking was confusing. On June 27th it said “received in Sofia” Four business day later, no updates, so I got the matter in my hands. . It turned out the bike was actually still in Sofia, and it cannot be handed to be delivered because I found out with the lady from DHL that the box was missing my phone number, so Econt (the Bulgarian delivery partner) couldn’t call or deliver it. If I hadn’t checked manually and had a friend go to DHL Freight’s warehouse in Sofia, the bike probably would’ve been returned to sender.

This is a massive failure on their part:

No phone number on label

No proactive communication from DHL or Bike Discount

Terrible response time from customer service

Misleading tracking status (“Vratsa” when it was still in Sofia)

Zero accountability

The only reason I got my bike was because I personally tracked it down and sent someone to pick it up directly from DHL’s office. If I hadn't done this, I would’ve likely lost it — and the package would’ve bounced back to Germany.

If you're ordering internationally, be prepared to fight for your own delivery, especially if something goes wrong.

Writing this review, because from the day I contacted BD I still don't have answer!

Bike Discount — fix your logistics, train your support team to reply faster, and make sure your packages include full contact information.

Have been buying from Bike Discount for years with no issue... as long as you just buy.
Because if you ever have a warranty issue it's another story.
After a few months of normal use the shell of my Selle Italia SLR just broke.
Sent it back to Bike Discount who claims they have to send it back to Selle Italia. Ok.
After 2 months, no news, answers to mails are becoming a bit rude, etc...
Contacted Selle Italia which apparently never received anything from Bike Discount... well well.
Now what?

Customer support is horrendous. No answers after countless phone calls. The email responses do not answer the question and are rude.

Always excellent service, great prices and ive received great customer service!

I've had quite a few orders at Bike-Discount.de and I was never disappointed. They keep their promised delivery dates and their pricing is more or less unbeatable. The best bike component webshop by miles.

Delivery to UK took about as long as you’d expect. Delivery label was fine and accurate. Box itself was slightly damaged but nothing major. All contents correct. Would use again. They have much better choice than any UK based Bike website I’m aware of, particularly since the old Chain Reactions went bust!

My Campagnolo Road bike levers broke down in 3 months since purchase, unfortunately. I returned broken levers on April 30th within warranty period and requested funds return and bought used levers (that was the only option according Bike-Discount return form!). According shipment tracking, the goods were delivered on May 9th. I received delivery confirmation from Bike-Discount on June 4th(!) On June 14th Bike-Discount informed, that goods were repaired and shipped by DHL. So, now I have to sell them because now I will have items I do not need anymore...
P.S. Tre return shipment was on my account too.

Terrible customer service, they sent a damaged bike, I asked for help and they said was not warranty valid. I had bought 1 week ago 😡

I ordered a bike from their website to romania and paid with a local currency card online. Then I realised I wanted to order another item and the only possibility was to cancel and re-do the order, which I did. The money was not withdrawn by the bank when I made the cancellation request. By the time they processed the request, the money was withdrawn and I lost 80 euros in currency exchange fees upon the return of the money because they refused to return the money in an euro account. Two weeks later when I wanted to order again, the shipping fee suddenly shows a whooping 30 euros increase from 100 to 130 euros. The site is a complete scam. I am glad I did not go through with the order. Who knows what would’ve happened if I had a warranty claim for a 3000 euros bike.

Ordered a road bike in the middle of may, took 17 days until it shipped and then it arrived 7 days after that at my doorstep in Sweden (24 days total in from ordering). Hope this helps if you are waiting for your bike :-)

I purchased an Ergon BE-3 backpack that, according to the description on the website and the manufacturer, was supposed to include a hydration bladder. Upon arrival, the hydration bladder was missing, so I reported the problem to the seller. They immediately replied that in fact it was not specified, but the backpack was sold below cost precisely because of the absence of the hydration bladder. So they offered me (saying it was a courtesy) that they would provide me with a return label and that they would refund me the amount.
I sent the backpack back on May 17th, it is June 11th and I have not received any refund. I tried to contact them, but this time without receiving any response. This is called a scam and now I am forced to contact a consumer association because after 30 days PayPal does not want to know anything. Do not trust these people, because they are not good people. If you have a problem, report it immediately to PayPal.

Ordered a bike with them and was quoted a delivery time of 12-18 days with it being in stock. The 18 days go by and get an email saying the quality team found the front tire was defective and it will take a week to get a replacement! This to me means they didn't start my bike until the 18th day so they were never going to achieve what they communicated and committed to (god knows why they would take a bike out of a box, build it and then take it apart again to put it in another box but hey...)

Shocking service