I was very sceptical about ordering a wall mural as I didn't know how to mount it or even if I'd like it on my wall. I ordered 2 world maps, one for my living room and one for my sons room. They were... See more
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I am giving 3 stars overall purely for the customer service team, who were fantastic and issued a full refund straight away. Unfortunately, the product itself was simply not fit for purpose. Havi... See more
Ordered 5 panel room divider for my tiny house. Wanted a big bold artsy print. Was not disappointed. Beautiful quality print and excellent quality to divide my room from my teenagers when they need... See more
Company replied
Very terrible customer support, product over 130£ and the resolution of the wall mural is terrible,no returns accepted even it is stated you can return within 30days without reason.Not even a gesture... See more
Company details
- Decoration and Interior Design Store
- Home Improvement Store
- Interior Door
- Paintings Store
- Poster Store
- Wallpaper Store
Written by the company
Bimago.co.uk - an online shop which for over 10 years - ensures that your walls will be decorated with the best wall decoration products. Handmade painting, canvas print, poster, room divider and wall mural of Bimago is not only the highest quality, but also evidence of the good taste. Artists cooperating with us - always ensure, that designs and patterns are original and interesting. We also would like to admit, that we carefully control whole production process in order to make sure that each kind of our decoration (handmade paintings, canvas prints, reproductions, wallpapers and posters) are perfectly fine. Are you interested in ideas on how to decorate a living room, bedroom or a kitchen? Check the inspirations on our fun page - prepared for a different interiors and make your home awesome!
Contact info
United Kingdom
- 442080730390
- info@bimago.co.uk
- www.bimago.co.uk
3.4
Average
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good delivery
Good delivery . Wallpaper was as advertised. Just hanged the wallpaper and looks good
November 13, 2025
Unprompted review
Reply from Bimago
Thank you so much for your feedback. We're glad the delivery went smoothly and that the wallpaper meets your expectations. It's great to hear it looks good on your wall.
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I have had a terrible experience with this company
I have had a terrible experience with this seller. My order was split into two separate shipments without any notice and the full value of the goods was declared on just one box. This resulted in all of the import tax being charged up front — £55.35 — covering the entire order. The second item has still not been delivered and is currently stuck with UPS, yet the seller is insisting I pay import fees again.
When I contacted the seller to explain that I had already paid the full import tax and that the mistake was on their side, I was met with unhelpful and dismissive responses. They refused to take responsibility for the shipping error or assist in contacting UPS, and they have not offered a proper refund or resolution. Their lack of customer service has been incredibly disappointing.
I would strongly advise others to avoid purchasing from this seller. I am now having to go through my bank to dispute the charge and recover my money due to their poor handling of the situation.
November 11, 2025
Unprompted review
Reply from Bimago
Hi,
Thank you for sharing your feedback. We’re truly sorry for the frustration this situation has caused. We’d like to clarify how UK import tax works post-Brexit and why these charges occurred.
Since the UK left the EU, all goods entering the UK from the EU are treated as imports from a third country. This means:
Customs declarations are required for every parcel, and import VAT (currently 20%) plus any applicable customs duties are calculated based on the declared value of each shipment.
Couriers such as UPS act as customs brokers and pay these charges upfront to HMRC, then invoice the recipient. They also apply handling or disbursement fees for this service.
If an order is split into multiple parcels, each parcel is treated as a separate import, even if they belong to the same order. HMRC calculates charges per consignment, not per original order.
The import VAT is based on the value declared on the customs invoice for each parcel. If the full order value was declared on one parcel, that parcel will attract the full VAT and duty. The second parcel will still require clearance and may incur additional fees, even if VAT was already paid on the first parcel. This is because the courier must process each shipment individually under UK customs law.
Unfortunately, these rules are set by HMRC and apply to all imports since Brexit. Sellers and couriers cannot override them. To avoid duplicate charges, the best practice is to ensure the value is correctly split across parcels and that the Incoterms (e.g., DDP – Delivered Duty Paid) are agreed upfront.
We understand this is complex and can feel unfair. If you believe the charges were incorrectly applied, you can request a formal review from UPS or HMRC. We’re happy to assist with documentation if needed.
Very best regards,
Your Bimago Team
Look out for customs charges if you order outside the EU…
This week we received a lovely mural from Bimago.
The sting in this order is the customs charges with GB being outside of the EU.
Whilst being warned charges may apply- there is no ‘may’ - they are and FedEx charged 24% of the cost of the Mural and had I have known I wouldn’t have purchased from Poland
November 1, 2025
Unprompted review
Reply from Bimago
Dear Customer,
Thank you for your feedback. Unfortunately, customs fees are charged by the customs authorities in the destination country, and we have no influence over their calculation.
We strive to be transparent — information about our company’s location and production in Poland is clearly stated on our website.
We’re truly sorry that the customs charges affected your overall experience with us, especially since we’re pleased to hear you liked the mural itself.
Kind regards
Reply from Bimago
Dear Customer,
We are truly sorry for the situation you have experienced. Your case has been registered, and on the same day we requested photos of the product and its packaging, as we understood that no damage report was filed. These photos are necessary for us to start the claim procedure with the carrier.
We kindly ask you to send the requested photos — we have reached out again today regarding this matter. We are committed to resolving your case as quickly as possible and ensuring appropriate compensation.
Kind regards,
Scam!!!
Company are scammers who do not respond to emails upon issues with the order. Item arrived blurry damaged and also with an excess £45 ups payment which the company guaranteed me orders below £135 will not come with an excess fee. Stay away from this company. They even responded to another email address after ignoring my request for weeks through the email I placed the order. Very disturbing scamming service
October 17, 2025
Unprompted review
Reply from Bimago
Dear Customer,
We are truly sorry for the situation you have experienced. Your case has been registered, and on the same day we requested photos of the product and its packaging, as we understood that no damage report was filed. These photos are necessary for us to start the claim procedure with the carrier.
We kindly ask you to send the requested photos — we have reached out again today regarding this matter. We are committed to resolving your case as quickly as possible and ensuring appropriate compensation.
Kind regards
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Great products and customer service…
Great products and customer service were excellent in helping me when I had a query .Highly recommended
October 22, 2025
Unprompted review
Reply from Bimago
Thanks for your kind words! We’re glad you’re happy with the products and service.
Avoid at all cost
Avoid at all cost. We ordered a wall paper. It came late. We were away and when it arrived our decorator put it up. When we saw we wwre shocked to see that the picture is pixelated and not at all similar to the original photo on the website. We emailed the company but got an answers that they are not taking any responsibility and that how it supposed to look.... Stuck with a very bad wallpaper now.
September 1, 2025
Unprompted review
Reply from Bimago
Dear Customer,
thank you for taking the time to share your experience with us. We are sorry to hear that the product did not meet your expectations. Your opinion is important to us, and we will carefully review this matter to improve our services.
Kind regards, customer service
Even better than expected!
I ordered a room divider because the design and cost were better than anything I could source in the UK. It arrived today and was perfectly packaged. The item is even better in real life than it was in the photos and to say I am extremely happy with it is an understatement. I would highly recommend this company to anyone who is looking to add some good taste and pizazz to enhance their home. Absolutely 10 out of 10.
July 10, 2025
Unprompted review
Reply from Bimago
Dear Customer,
Thank you so much for your wonderful review of the room divider you purchased! We're delighted to hear that you're happy with your purchase. We truly appreciate your kind words and look forward to welcoming you back soon!
Kind Regards,
Customer Service
Cheap and nasty
The wallpaper looked fabulous on the website. Gorgeous colours and had the option of peel and stick, which I bought.
It arrived yesterday in individual boxes. It held such promise until I opened it.
I’ve never seen any thing like it. It was really thin like sticky tissue paper. It would never work on a wall as it would highlight every blemish. It’s like a big label and very flimsy.
Please don’t buy as it is certainly not useable. What a waste of money. Avoid like the plague
July 8, 2025
Unprompted review
Reply from Bimago
Dear Customer,
We’re truly sorry to hear that the product didn’t meet your expectations. Thank you for sharing your feedback — it’s incredibly valuable to us as we strive to improve our products and ensure every customer is happy with their purchase. Please note that you may return any unused item within 30 days of receiving your package. If you'd like to proceed with a return, feel free to contact us via email info@bimago.co.uk— we’ll be happy to assist you.
Kind Regards,
Customer Service
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Looks Nothing Like the Website – Buyers Beware
I ordered two “Room Divider Distinguished Elegance II – background in black quilted pattern,” each described as soundproof and featuring a sleek black leather-look design. What I received, however, was far from what was advertised. The print is very light — more grey than black — with none of the deep, glossy leather effect shown on the website. The quality of the printing simply doesn’t match the online presentation. Even when trying to photograph the product, the way light reflects off it makes it impossible to capture how far off the colour actually is — but in person, it’s clearly inaccurate.
To make matters worse, I was charged £54 in import, insurance, and brokerage fees per item just to get them across the UK border — pushing the total cost to over £450. For that price, I expected far higher accuracy and quality.
There’s no easy way to return them without incurring further customs charges from my own pocket, which makes the whole process feel both disappointing and exploitative. Buyers should be cautious — what you receive may not reflect what you see on the website, and returns are costly and impractical.
June 5, 2025
Unprompted review
Reply from Bimago
Dear Customer,
We are sorry that your experience with our store was not entirely positive. You had the option to return the products within 30 days of receiving them. Additionally, if you had any questions or concerns, you could always contact us by phone or email. Our goal is for every customer to be satisfied with their purchase. For some products, depending on the price, customs duties may apply. This is due to general regulations applied to goods shipped from the European Union to the United Kingdom. This information is clearly stated on our website to ensure full transparency for our customers. If you have any further questions, please feel free to contact us.
Kind Regards,
Customer Service
Excellent customer service from Poland
Excellent customer service from Agnes in Poland, from start to finish the whole process took 9 days. I had never bought from abroad before, so was a little apprehensive, this was unfounded, thanks to the team in Poland. One glitch, this was due to a 2 day hold up in Stanford Le Hope. Nothing to do with Bimago/Artgeist who I bought my room divider from, they were very supportive. My divider arrived safely in excellent condition and the product far exceeded my expectations. Very well packed by Robert in Poland. The divider is very well made and an excellent quality item. I will return as a customer as they have amazing Art work too.
June 5, 2025
Unprompted review
Reply from Bimago
Hi, thank you so much for your kind words and detailed feedback! We're delighted to hear that your first international purchase with us exceeded your expectations. It’s wonderful to know that Agnes and Robert from our team in Poland made your experience smooth and pleasant, despite the minor shipping delay.
We truly appreciate your trust in us and are thrilled that you're happy with the quality of the room divider. We put a lot of care into both our service and products, so your satisfaction means the world to us.
We look forward to welcoming you back — and we’re excited for you to explore more of our artwork!
Warm regards, Your Bimago Team
Beautiful design and great quality
I ordered a room divider which has arrived and I absolutely love it. It's really good quality and the image is clear. From order to arrival in the UK took about a week. Great communication throughout.
April 3, 2025
Unprompted review
DO NOT ORDER FROM THIS COMPANY-TOTAL SCAM
Good reviews are obviously fake. After spending a ton of money including custom fees, the quality of the wallpaper is rubbish. I hired someone to hang it who does murals all the time and he was surprised how awful the quality was. The rolls shrank and now you can see the wall-looks awful! When I sent pics and an email to customer service I got a reply that wasn’t even related to what I wrote and proved the person didn’t even read my email. Worst customer service ever. They’ve not resolved this issue. Said they’d call me back, never did. They don’t care.
EDIT-Your reply is pathetic. I didn't complain about the colour, the colour is fine. I sent the pictures right after the paper had been hung and so as I advised, it was wet!!! Your service team are idiots.
March 11, 2025
Unprompted review
Reply from Bimago
Dear Customer,
If you were not fully satisfied with the materials on which we print our wallpapers and murals you had the right to send them back to us within 30 days - you would get a full refund for your order once the products return to us.
As we informed in our e-mail we have forwarded your pictures to our Quality Control Department. Based on the provided photos our specialists conclude that the mural has not been installed correctly. On the joints you can clearly see the excess of glue leaking out which dried on the pattern and caused the colour discolouration. Your specialist used too much adhesive which leaked out and damaged the pattern. We are sorry but we could not accept your complaint - any damage resulting from improper installation is not the basis for a complaint.
Best regards,
bimago customer service
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Very happy with the product
Very happy with the product. I changed the delivery because I was going to be out but then it created a delay by a week so next time, I’ll just leave the delivery outside til I get home
February 9, 2025
Reply from Bimago
Dear Customer,
We are sorry for the inconvenience caused by the delivery company. But we are glad you are happy with your purchase. The highest quality of products is our priority, so we are extremely pleased that it has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Room screen arrived promptly
Room screen arrived promptly, in perfect condition and was exactly as advertised.Would use this company again.
February 7, 2025
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase. Fast delivery and the highest quality of products are our priorities, so we are extremely pleased that it has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
Issue with costs and quality
There was an issue surrounding costs. I am from the UK and so when it hit customs, I go slapped with an import cost that was approximately 30% of the cost of the product, which made it very expensive.
In terms of the product it arrived with lots of marks, which ruin the aesthetic. However I am using for work so it sinless of an issue. Also it isn't very sound proof
February 6, 2025
Reply from Bimago
Dear Customer,
Due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government.
On our shipment page ( https://www.bimago.co.uk/help/shipment ) we do inform about that. Also, when you placed the product into to cart, you did receive a warning about additional costs, to which you agreed by proceeding to checkout.
We are very sorry you received a damaged product. Can you please send us photos of the damaged item and the box it came in? We will then be able to consult the case with our Quality Control Department and process your complaint.
Best regards,
The bimago team
Lovely room divider
Lovely room divider , I have used it instead of window dressings in my new bathroom and everybody has commented on how gorgeous it is. Going to add the matching wall art as soon as possible. Would love to add a picture but option not here.
February 5, 2025
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with your purchase. The highest quality of products is our priority, so we are extremely pleased that it has been noticed and appreciated. Thank you again and we invite you again.
Best regards,
The bimago team
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Misleading in size
A nice round canvas print. Colour and quality good and a reasonable price, I thought.
Unfortunately though, it is way smaller than in the picture, where it is shown on a wall with furniture, suggesting a larger x2 picture.
A bit like buying a watermelon but getting a grapefruit!!
Disappointed
February 25, 2025
Unprompted review
Reply from Bimago
Dear Customer,
On our page we give the option of choosing size of the prints. The Customer should measure the wall before making the purchase and choose the size that would best fit the intended place.
We are very sorry you are not satisfied with your purchase. We would like to inform you, that you have the right to return the product within 30 days from the date of receiving it.
Best regards,
The bimago team
Outstanding Customer Service
Ordering was easy from professional website. Quick delivery. There was an issue with the room divider once unpacked but this was very quickly resolved within 24hours. Amazing customer service. I would recommend 100%
February 2, 2025
Reply from Bimago
Dear Customer,
Thank you very much for your positive words and we are glad that you are happy with our Customer Service. Customer's satisfaction means a lot to us. so we are glad we could help. Thank you again and we invite you again.
Best regards,
The bimago team
Complete rip off "Bimago.co.uk"
Complete rip off "Bimago.co.uk" but really in Poland . UPS wanted duty and broker fees of £53 so I rejected the parcel.It was returned for full refund as instructed by Bimago. To date UPS are still wanting £53 and no refund on purchase - Never again !!!
January 19, 2025
Unprompted review
Reply from Bimago
Dear Customer,
We send our products practically all over the world. To make it easier for our customers we have pages in different languages (Polish, Czech, German, Dutch, French, Spanish, Portuguese, Italian, Swedish, Austrian, American and...British), but on every page we do inform that our company is based in Poland: https://www.bimago.co.uk/sales-terms/impressum
Due to Brexit, when importing to UK products from European Union that cost more than £135 additional costs will arise. These import fees are set up by your country government and have to be paid by the person who imports the product to UK (the buyer) to the UK's government.
We do inform about that on our shipment page: https://www.bimago.co.uk/help/shipment
Also, when you placed the product into to cart, you did receive a warning about additional fees, to which you agreed by proceeding to checkout.
Your parcel has returned to us and on the same day we have issued a full refund for your order. Please double-check your bank account.
Best regards,
The bimago team
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