Bio-Synergy Reviews 

198
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Poor delivery time. No instructions for fitting correctly. Product ok if I can work out how to put it on So sorry you are correct it’s not you. I don’t know how to remove the review

Company replied

Rated 5 out of 5 stars

I've used Bio Synergy products for over 20 years. They are transparent with ingredients you can trust (WADA approved). they deliver rapidly, their protein is high quality and tastes / mixes great. P... See more

Company replied

Rated 5 out of 5 stars

Excellent products, have tried a range of pre, during and post workout products to date and have been impressed with them all. Shakes are light and refreshing, not heavy or sickly. Flavours are gr... See more

Company replied

Rated 5 out of 5 stars

The most effeicent products I’ve ever used. Whatever your sporting profession or training goals, these products will get you the best results. Bio-Synergy are also great at getting your order to... See more

Company details

  1. Fitness and Nutrition Service

Written by the company

Want to get the most out of your training? Then choose our award winning sports nutrition to support your goals and #MakeIthappen, whether you are looking for protein, pre-workouts, DNA & Epigenetics home test kits or vegan supplements we have it all.


Contact info

4.2

Great

TrustScore 4 out of 5

198 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(198)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Best supplement site hands down

Undoubtedly the best supplements available on today's market. THe highest quality of ingredients with tried and tested results. Simple and Easy to use website with quick delivery and turnaround!

March 20, 2018
Unprompted review
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Reply from Bio-Synergy

#BestForTheBest

Rated 1 out of 5 stars

My first review was deleted

My first review was deleted!
Censorship!
This company failed, I write a succinct and laconic review and it gets taken done for violating rules, what rules?

Original review below!

Not a very good experience.
Purchased a Groupon deal but sadly they never sent anything even after emailing them several times.

Will NEVER use or recommend them.

Reply from Bio Synergy

Published 27 minutes ago

Hi, the reason that Trust Pilot removed the review is that although our product, the purcahse was made via Groupon.

In answer the above; I purchase a coupon via Groupon as that is their service, they do not supply the goods themselves, where you aware of this? I followed their instructions and ordered from Bio Synergy.
I never received the ordered products (not Groupon's fault as explained above.)
I contacted Groupon who advised I had to deal with Bio Synergy, I sent two emails to Bio Synergy asking where my purchase was. I received no reply to either emails. Hence I decided to go to TrustPilot to share my experience.

Could you please explain how this is Groupon's fault/problem, when I emailed Bio Synergy twice to ask where my purchase was? You did not reply to either.

This review stands and will not be amended as instead of trying to solve the issue you are passing the blame onto another website and asking TrustPilot to delete my previous review.

March 5, 2018
Unprompted review
Bio-Synergy logo

Reply from Bio-Synergy

Hi, the reason that Trust Pilot removed the review is that although our product, the purcahse was made via Groupon.

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Rated 5 out of 5 stars

First Impressions - first order Absolutely Brilliant **********

I was searching for a bona fide supplier of Garcia Cambogia. I had read review to check for a maximum content of HCAs. I found a suitable product on Boots website but chose to go direct to Bio Synergy. The website popped up a 25% discount for their 18th Anniversary on my first order. Unfortunately the email notification didnt work due to an error on the website. I ordered the product anyway - the discount would have been nice ..but never mind. I paid via Paypal and sent an email mentioning that I had missed out on the 25% voucher. By return I had an immediate response and 25% credited to my paypal account. Now how about that!! that is really GREAT SERVICE. Thank you Bio :0)

January 12, 2016
Unprompted review
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Reply from Bio-Synergy

a pleasure and thanks for choosing us.

Rated 5 out of 5 stars

Fast, reliable, great customer service & amazing products

I've been a Bio-Synergy customer for over 10 years now, using many of their products. Products are well packaged, delivery is spot on and customer service second to none. Any queries I've had regarding my orders have been dealt with efficiently and promptly without question so I'm a little perplexed as to the negative comments. This is a top notch Company with top notch products. If any friends ask for recommendations they are the first place I direct them. Keep up the good work Team Bio!

November 2, 2015
Unprompted review
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Reply from Bio-Synergy

Many thanks 100% :)

Rated 5 out of 5 stars

Awesome product range, fast delivery and great customer service

I've been using Bio Synergy products for over a decade their protein has some of the highest protein content available, and is stacked full of BCAA's. They have an amazing range of products to support you through training right up to competing / racing. Ultra fast delivery and i've found amazing customer service so i'm suprised by the negative review on here, i've found thte total opposite.

October 26, 2015
Unprompted review
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Rated 1 out of 5 stars

Bio-Synergy Activeman

Unethical company. I won a competition with them and they never sent out the prizes. They have refused to answer any communications. You have been warned.

June 17, 2015
Unprompted review
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Reply from Bio-Synergy

Hi Kieran, sorry to hear that..

Rated 5 out of 5 stars

Came in on time. Happy with initial results. Will use again

I've researched a lot of products for healthy lifestlye supplements. I am not a big fan of pills, but these capsules are easy to digest, no funny after taste and steps are agreeable to most 9-5 working schedules. Definitely a fan, definitely ordering again.

May 2, 2013
Unprompted review
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Reply from Bio-Synergy

Hi Jenn, many thanks.

Rated 1 out of 5 stars

Sent wrong product

One part of my order was correct but the part where I ordered the double strength raspberry ketone was wrong I was sent something else completely which I do not want. Have tried phoning but no one answers and no answer phone. Have emailed too. So have taken complaint with PayPal as I want the right goods and do not want these other supplements

March 19, 2013
Unprompted review
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Reply from Bio-Synergy

hope we resolved it

Rated 4 out of 5 stars

Great Taste

One of the best tasting protein shakes around! Great value, too, when you can get your hands on promotions or discounts.

March 4, 2013
Unprompted review
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Rated 5 out of 5 stars

Well Worth It!

I was one of the lucky winners of a Bio Synergy competition on facebook and won myself £100 of products. After placing my order, I was in receipt of my goods a couple of days later. I was impressed with the spped at which I received my order.

I have been a customer of Bio Synergy for a long time and on the whole have been impressed with speed at which they operate and also with the level of customer service that has been offered.

June 6, 2012
Unprompted review
Rated 5 out of 5 stars

One stop Health Shop!

Have been using these guys for a while now and have no problems, issues or complaints about them!

Their products are great when you're working out and they have something that's suitable for everyone.

I've found their ordering system to be great - fast, efficient and accurate. Also any correspondence I've had with their staff has been good - They've always listened and answered my questions in a timely & professional manner.

Sometimes their delivery is a little slow (5-8 working days) and at other times I've found it really fast (2-4 working days). Either way - the wait is worth it and I tend to order before I'm fully out of product anyway..

May 4, 2012
Unprompted review
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Rated 1 out of 5 stars

Good product terrible service

I used a groupon deal to order some protein which was delayed due to demand. To compensate for this I was told my groupon voucher would be reactivated for re-use for 50% off and free delivery.

When I ordered again I placed the order the same way and received confirmation it had gone through. When I enquired about the order I was informed it hadn't been processed as it had been ordered on the wrong part of the site and it had been processed as the groupon deal as opposed to getting 50% off and free delivery so was invalid.

When I complained about the service I had received I didn't receive a reply let alone an apology.

I wont be using Bio-synergy again nor recommending them to anyone.

March 29, 2012
Unprompted review
Bio-Synergy logo

Reply from Bio-Synergy

As per attached order was not via www.bio-synergy.uk but Groupon

Rated 1 out of 5 stars

I ordered a tub of protein 36 days ago and I still haven't received it

I took advantage of the Groupon deal for strawberry protein with a free shaker - the order and payment was made on 21st Feb - it is now 26th March and I still havent received it.

First they said there was an issue with the payment which went through Paypal the same day. This was 20 days aftewr the initial order. They said they would send product as a priority so would receive it a few days later.

10 days on - still no product - I call them and they have run out of shakers - 26th March - I received no notification to advise me that there was a delay and am still without the product I ordered a month ago.

Hopefully it will arrive this week after several failed attempts.

March 26, 2012
Unprompted review
Bio-Synergy logo

Reply from Bio-Synergy

As per attached order was not via www.bio-synergy.uk but Groupon

Rated 5 out of 5 stars

No complaints

I received immediate confirmation of order and received my items within the expected delivery time provided. I am very happy with the service and the product and look forward to trying out more of their products.

March 25, 2012
Unprompted review

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