All is fine untill you need to replace the badge because of empty battery or another problem: they only accept sending it back"par courrier recommandé" which cost at least 15€ and if you don't use the... See more
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No longer thinking about did I pass an unmanned toll in France, it's all arranged. Just hear the Beep and Go. Monthly payment only when being used.
Company replied
My badge was not working and on contacting Bip & Go they immediately sent me a replacement. As it had not yet arrived they were extremely helpful in resolving the issue so I would be in a position to... See more
Company replied
very easy to use and works from the 1st time. No need to activate the device - just drive through. Need a little bit to find the separate bills for Spain and Italy under a different Tab in the app. Ma... See more
Company replied
Company details
Written by the company
Bip&Go propose des services innovants (télépéage 🚗, parking 🅿️, recharge électrique ⚡, application 📱) afin de vous déplacer l'esprit libre ! Filiale du groupe Sanef créée en 2012, Bip&Go regroupe une centaine de collaborateurs entièrement engagés auprès de ses 2 millions de clients. Notre mission est celle de simplifier votre parcours routier, particulier comme professionnel, tout en favorisant une mobilité décarbonée.
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4.5
Excellent
22K reviews
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Bip&Go is the worst company I have ever…
Bip&Go is the worst company I have ever dealt with. Unfortunately, Bip&Go ignores customer emails and messages sent through their website. Without any prior notice/emails, they billed me again and have since ignored all communications. I'm not sure if they just ignore foreign customers. Looking at their reviews, it's obvious they have some major issues with customer service and who knows what else.
June 1, 2026
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are sincerely sorry for the inconvenience you experienced.
We take your comments into account, as they help us improve the quality of service we provide to our customers.
We invite you to contact our customer service department by phone at (+33) 09 708 08 765, open from 8:00 a.m. to 7:00 p.m. Monday to Friday, or from 9:00 a.m. to 5:00 p.m. on Saturdays, to find a solution tailored to your situation.
The Bip&Go Team.
Impossible to subscribe
Their application form refuses to accept my address .
I have tried changing/rearranging etc . Nightmare
June 3, 2026
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us; we are truly sorry for the inconvenience you have experienced.
In your situation, we would advise you to contact our customer service team by telephone on (+33) 09 708 08 765, open from 8am to 6pm, Monday to Friday.
The Bip&Go team.
Terrible company.
Terrible company.
Have used them for a few years, to start with they were fine, tried to contact them recently, it's hopeless! no response from them at all, they may well be out of business, I wouldn't be surprised..
I've ordered a new badge from Vintrica, they seem great.
June 2, 2026
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are sincerely sorry for the inconvenience you experienced.
We take your comments into account, as they help us improve the quality of service we provide to our customers.
We invite you to contact our customer service department by phone at (+33) 09 708 08 765, open from 8:00 a.m. to 7:00 p.m. Monday to Friday, or from 9:00 a.m. to 5:00 p.m. on Saturdays, to find a solution tailored to your situation.
The Bip&Go Team.
They charged me for NOT using the service — then sent debt collectors for €10
**Title: They charged me for NOT using the service — then sent debt collectors for €10**
I stopped using Bip&Go in 2023 after my car broke down and I no longer had the badge. I asked to cancel.
Then, instead of simply closing the account, Bip&Go charged me a **€10 “non-utilisation fee”** — basically a fee for *not using their service*. I did not consent to this charge, I disputed it in writing, and I again asked them to cancel the contract.
After a long and frustrating process, they finally agreed to close the contract. But incredibly, they still kept chasing the €10 fee and even passed it to a debt collection agency.
Think about that: a toll badge company charging customers because they did **not** use the toll badge, then sending collection agencies after them for €10.
This is exactly the kind of hidden-fee, hard-to-cancel, no-accountability customer experience people worry about with subscription services.
I would never use Bip&Go again. A service that should make travel easier turned into months of stress, admin, complaints, and debt collection pressure over a ridiculous non-use fee.
3 years after I am still receiving collection agencies, you are better of just paying with your card each time you pass instead of this headache of a firm, that's 100 years behind its peers.
June 2, 2026
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are sincerely sorry for the inconvenience you experienced.
We take your comments into account, as they help us improve the quality of service we provide to our customers.
We invite you to contact our customer service department by phone at (+33) 09 708 08 765, open from 8:00 a.m. to 7:00 p.m. Monday to Friday, or from 9:00 a.m. to 5:00 p.m. on Saturdays, to find a solution tailored to your situation.
The Bip&Go Team.
Quick and easy
May 20, 2026
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team
I’ve been using Bip&Go since 2019
I’ve been using Bip&Go since 2019, but I’m very disappointed with the cancellation process. I no longer use the service, yet I keep getting charged and it seems unnecessarily difficult to cancel the subscription. A service should make cancellation clear and simple, especially when the customer is no longer using it. Very frustrating experience.
May 14, 2026
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are sincerely sorry for the inconvenience you experienced.
We take your comments into account, as they help us improve the quality of service we provide to our customers.
We invite you to contact our customer service department by phone at (+33) 09 708 08 765, open from 8:00 a.m. to 6:00 p.m. Monday to Friday, or from 9:00 a.m. to 5:00 p.m. on Saturdays, to find a solution tailored to your situation.
The Bip&Go Team.
My badge was not working .
My badge was not working and on contacting Bip & Go they immediately sent me a replacement. As it had not yet arrived they were extremely helpful in resolving the issue so I would be in a position to use their services in crossing tolls in France & Spain again. This has always been a great use and the service afterwards is also been great.
May 11, 2026
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team
European tag
So far they are very accurate in what they say and very punctual. Hopefully in the future I will not be disappointed.😉
May 11, 2026
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team
Faciliter de souscription
Faciliter de souscription, rapidité de réception du badge, documentation efficace, badge opérationnel dès le premier passage d’autoroute. Tout a été fluide et sans surprise. Bravo.
May 7, 2026
Reply from Bip&Go
Bonjour,
Merci pour votre commentaire et votre retour d'expérience 😊.
L'équipe Bip&Go
Complete waste of time trying to set up…
Complete waste of time trying to set up a pay as you go , website is full of bugs and after eventually getting my inputs validated, I received two emails one saying account set up then immediately another saying rejected. Don't waste your time with these jokers! I'm left in no man's land not knowing if I've been approved or not!
May 8, 2026
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are sincerely sorry for the inconvenience you experienced.
We take your comments into account, as they help us improve the quality of service we provide to our customers.
We invite you to contact our customer service department by phone at (+33) 09 708 08 765, open from 8:00 a.m. to 6:00 p.m. Monday to Friday, or from 9:00 a.m. to 5:00 p.m. on Saturdays, to find a solution tailored to your situation.
The Bip&Go Team.
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team
Awful customer support
Such a frustrating experience. Bip&Go can’t pull funds from my account despite it being setup as per instructions. More annoyingly, no one is responding to me at Bip&Go, which means my account and tag have now been frozen.
Beyond annoying to send contact form requests with no response.
The tag also doesn’t work unexpectedly at some gates - e.g. near Le Mans, which has resulted in weird situations where we arrive at gates requiring a paper ticket that we were never given.
May 7, 2026
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are sincerely sorry for the inconvenience you experienced.
We take your comments into account, as they help us improve the quality of service we provide to our customers.
We invite you to contact our customer service department by phone at (+33) 09 708 08 765, open from 8:00 a.m. to 6:00 p.m. Monday to Friday, or from 9:00 a.m. to 5:00 p.m. on Saturdays, to find a solution tailored to your situation.
The Bip&Go Team.
It's impossible to subscribe as the…
It's impossible to subscribe as the friggin "invoice" address is not allowing my address to be "auto filled" shown or accepted even though it's listed...what a pile of crap. So no. I can't get past this address page, being dreadful in application and there's no help to work it out. A dreadful attempt to set up on such a simple crap web design.
May 5, 2026
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us. We are sincerely sorry for the inconvenience you experienced.
In your situation, we invite you to contact our Customer Service department by phone at 09 708 08 765, open from 8 a.m. to 6 p.m. Monday to Friday or from 9 a.m. to 5 p.m. on Saturday, so that we can find a suitable solution.
The Bip&Go Team.
It make traveling through toll gate…
It make traveling through toll gate very easy en comfortabel 🤗. Am so happy
May 1, 2026
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team
Easy installation and easy to use!
Easy installation and use for our journey to France. Just perfect.
July 3, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team
Excellent customer service
Excellent customer service, easy to use equipment, easy use with App and trough website. We are very happy with Bip&Go
October 18, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team
Ordered from them late March received…
Ordered from them late March received an email saying the badge had been shipped on the 1st April its now 22nd April and no badge. Contacted them numerous times by their messaging service with no reply. DO NOT DEAL WITH THIS COMPANY very quick to take your money scam artist.
April 22, 2026
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us; we are truly sorry for the inconvenience you have experienced.
We take your comments very seriously, as they help us improve the quality of service we aim to provide to our customers.
Please contact our customer service team by telephone on (+33) 09 708 08 765, open from 8am to 6pm Monday to Friday or from 9am to 5pm on Saturdays, so that we can find a solution tailored to your situation.
The Bip&Go team.
Tags not being sent out
Like a lot of customers they have taken my money but nearly 4 weeks later I have not received my Tag. Also no reply to messages sent
April 21, 2026
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us; we are truly sorry for the inconvenience you have experienced.
We take your comments very seriously, as they help us improve the quality of service we aim to provide to our customers.
Please contact our customer service team by telephone on (+33) 09 708 08 765, open from 8am to 6pm Monday to Friday or from 9am to 5pm on Saturdays, so that we can find a solution tailored to your situation.
The Bip&Go team.
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