In principle, everything worked fine. The package wirh the transmitter arrived damaged on the outside but the content was unaffected. Processing later at the toll stations worked ( although I first... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
very easy to use and works from the 1st time. No need to activate the device - just drive through. Need a little bit to find the separate bills for Spain and Italy under a different Tab in the app. Ma... See more
Company replied
My badge was not working and on contacting Bip & Go they immediately sent me a replacement. As it had not yet arrived they were extremely helpful in resolving the issue so I would be in a position to... See more
Company replied
Quel plaisir d'économiser le temps des files au péages en fortes périodes... En revanche, quel stress lorsque le déclenchement se fait seulement 50 centimètres avant la barrière...
Company replied
Company details
Written by the company
Bip&Go propose des services innovants (télépéage 🚗, parking 🅿️, recharge électrique ⚡, application 📱) afin de vous déplacer l'esprit libre ! Filiale du groupe Sanef créée en 2012, Bip&Go regroupe une centaine de collaborateurs entièrement engagés auprès de ses 2 millions de clients. Notre mission est celle de simplifier votre parcours routier, particulier comme professionnel, tout en favorisant une mobilité décarbonée.
Contact info
4.5
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bip&Go
Hello,
Thank you for your comment and your feedback 😊.
The Bip&Go team
They don’t answer your emails , I’ve paid for 2 months without using the service because they ignored my emails for unsubscribe the service. When they ask for money they send you email in English otherwise all enquiries are in French !
Stealing money business
September 25, 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us and share your feedback.
You can find the full cancellation procedure in our FAQ: https://www.bipandgo.com/aide/souscription/retractation-resiliation/
Our customer service team is available to provide any further information you may require by telephone from Monday to Friday between 8am and 7pm and on Saturdays between 9am and 5pm on (+33) 09 708 08 765.
The Bip&Go team
Ordered on 22 August 2025think before you buy still not…
Ordered on 22 August 2025 still not received it have already travelled through France so will be asking for money back. There is no way to contact them have tried through the web site that is a waste of time. Think before you buy.
September 19, 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us.
We apologize for this experience, which does not meet the level of satisfaction we strive to provide our customers. We place great importance on offering you a service that is perfectly tailored to your expectations.
We guarantee that your order will be shipped within 72 business hours of placing your order. Delivery times vary depending on the postal service, ranging from 3 to 4 days (business days) for France and approximately 10 days for other countries, to the desired mailing address.
If you still haven't received your order within these timeframes, please don't hesitate to contact our customer service team by phone Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m. at (+33) 09 708 08 765.
The Bip&Go team
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
Gain de temps mais stress occasionnel
Quel plaisir d'économiser le temps des files au péages en fortes périodes...
En revanche, quel stress lorsque le déclenchement se fait seulement 50 centimètres avant la barrière...
September 6, 2025
Reply from Bip&Go
Bonjour,
Merci pour votre commentaire et votre retour d'expérience 😊.
L'équipe Bip&Go
Reply from Bip&Go
Hello,
Thank you for taking the time to leave a review.
We hope your experience with the Bip&Go badge lives up to your expectations when you have the opportunity to use it.
The Bip&Go team.
absolute nightmare of a company to deal…
absolute nightmare of a company to deal with - website experience is from 1995 and customer support is virtually non-existent.
September 12, 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us.
We are sorry that your experience did not meet the level of satisfaction we strive to provide to our customers.
We will certainly take your comments into account, as they enable us to improve the quality of service we provide to our customers.
In your situation, we invite you to contact our Customer Service team by telephone on (+33) 09 708 08 765, open from 8am to 7pm Monday to Friday and from 9am to 5pm on Saturdays, or via the messaging service in your customer area.
The Bip&Go team.
Error warning on Bip & Go app
Bip & Go app.
Unfortunately there is always a error warning when I open the app, this should be fixed. I have updated the app but the warning still shows!
It takes a long time for the toll charges to show on the app, a faster response would be appreciated.
August 26, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
It will be corrected in the next update.
The Bip&Go team
smart & lean
smart & lean
I hope it will function in reality as promised.
Vive la France
September 7, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
So far so good as I hoped
September 6, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go Team
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
Biggest scam ever
Biggest scam ever, not one time does i work, i must every time take the scanner, it dont work automaticly, app is signed as a error
August 10, 2025
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us.
If you have encountered a detection issue, there may be several reasons for this:
- Your badge is not positioned correctly. Please follow the instructions in the explanatory videos: https://www.bipandgo.com/aide/mon-badge-bip-go/installation-du-badge/
- If your vehicle has a windscreen with a non-thermal area, the Liber-t Bip&Go badge must be positioned there in order to be detected. Please refer to your dealer's instructions.
- If your vehicle has a panoramic windscreen, the Liber-t Bip&Go badge must be positioned on the triangular window on the driver's side for better detection. Refer to your dealer's instructions.
- The toll barrier has a technical fault. In this case, please report it to the motorway company concerned.
The Bip&Go team.
We have just returned home only to…
We have just returned home only to discover that this company has charged us twice, despite the fact that their service never worked as promised. From the very beginning, our tag was faulty — we immediately reported this through both email and the app, and even attempted to call their customer service from Calais, which turned out to be a complete waste of time.
Despite following all instructions, we kept the tag on the windscreen throughout our journey down to Spain. At no point did the tag register, no barriers opened, and every single time we had to pay manually with our credit card. A day or two into the trip, we suddenly lost access to the app altogether and could no longer log in. At the time, we didn’t worry too much, assuming the issue was being resolved.
Now, upon our return, we are shocked and outraged to find that this company has the audacity to charge us an excessive amount of money for a service that was never provided. Not only have we been double-charged, but we have been treated with utter disregard as paying customers. This is completely unacceptable, and we demand immediate clarification, reversal of all incorrect charges, and a formal explanation for this appalling experience.
August 30, 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for taking the time to write to us.
If you have encountered a detection issue, there may be several reasons for this:
- Your badge is not positioned correctly. Please follow the instructions in the explanatory videos: https://www.bipandgo.com/aide/mon-badge-bip-go/installation-du-badge/
- If your vehicle has a windscreen with a non-thermal area, the Liber-t Bip&Go badge must be positioned there in order to be detected. Please refer to your dealer's instructions.
- If your vehicle has a panoramic windscreen, the Liber-t Bip&Go badge must be positioned on the triangular window on the driver's side for better detection. Refer to your dealer's instructions.
- The toll barrier has a technical fault. In this case, please report it to the motorway company concerned.
If you require further information,
please do not hesitate to contact us via your subscriber area or by telephone on (+33) 09 708 08 765, Monday to Friday from 8am to 7pm and Saturday from 9am to 5pm.
The Bip&Go team.
Everything worked super smooth!
August 15, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
Inscription et réception rapide du…
Inscription et réception rapide du badge.
Facturation détaillée et simple de lecture
August 20, 2025
Reply from Bip&Go
Bonjour,
Merci pour votre commentaire et votre retour d'expérience 😊.
L'équipe Bip&Go
Top👍 👍merci
August 12, 2025
Reply from Bip&Go
Bonjour,
Merci pour votre commentaire et votre retour d'expérience 😊.
L'équipe Bip&Go
Works perfectly in France!
Works perfectly in France!! Absolute must for people crossing France 1-2 times every year.
Now testing in Spain.
August 19, 2025
Reply from Bip&Go
Hello,
Thank you for your comment and feedback 😊.
The Bip&Go team
Customer disdain at their best
Horrible experience, avoid this company. I got my Bip&Go subscription via an AMEX promo, and it worked fine for a couple of years. At some point though, they stopped updating the card info so the automatic payment via AMEX would not work any longer when the card expired. But, **it was also impossible to change the payment method on the Bip&Go site**. Their customer support was useless. I gave back my badges but they now want to charge me for another year's subscription. Pure theft and disdain for their customers.
June 2, 2025
Unprompted review
Reply from Bip&Go
Hello,
Thank you for sharing your experience. We sincerely apologise for the inconvenience you encountered when renewing your American Express card and your Bip&Go subscription.
We understand your dissatisfaction with the inability to directly change your bank details, as well as the complications encountered when creating a new subscription. We are aware that these procedures can be restrictive and we are actively working to improve our services to avoid this type of situation in the future.
Our customer service team is available to assist you on (+33) 09 708 08 765 Monday to Friday from 8 a.m. to 7 p.m. and Saturday from 9 a.m. to 5 p.m., or via the messaging service in your customer area.
We thank you for your loyalty and remain at your disposal for any further assistance.
The Bip&Go team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.