BiP Solutions Reviews 219

My company has had a long standing relationship with BIP which has much contributed towards our business development over the years to become a major force in the construction industry as electrical, data and mechanical services installation contractors and design engineers. Over such a long period of time there have been many encounters with BIP personnel al of whom have been very supportive but the considerations, understanding and assistance provided by John-Joe has surpassed all that has gone before. I is such personal relationships that will always count.

BIP Solutions are the definition of Sharp Practice.

I have just settled with them as I received a court letter for nearly £4000.

They have an auto-renew clause in their contract that I personally feel should be pointed out by the sales rep. But that said, if I have signed something and not notice then that is my issue. However! Despite their insistence, I never received a renewal notice letter or an invoice to give me chance to cancel. The only time I knew of anything was when someone chased me for an outstanding invoice a few months past the renewal date. Which I challenged and heard nothing back despite me chasing for someone to call me.

I then received the court letter. BIP stated they sent me several emails and a letter. I never received anything. I only settled because I have too much on to deal with them in court and its cheaper to simply pay them off but for anyone who is currently considering them - their system isn't great and only does what you can do yourself for free, it just pulls public information together for you. In my opinion not worth the money and I believe that is why they screw people on the renewal. I don't think we actually logged into the system after the first few months of use.

Given the level of ill feeling and complaints on their reviews, it must be a good earner for them as they do not change their practice.

I wish I had taken the time to review the reviews before signing up with them.

We are an Engineering SME that have been with BiP for 2.5 years. Despite their lofty sales pitch, I would warn anybody reading this to avoid them at all costs.

Their standard terms are a 12 month annual commitment that AUTO-RENEWS. Even if you cancel 1 day after the auto-renewal (that they don't notify has happened), you are on the hook for the full remaining 12 month payments. Their terms are clearly designed to entrap customers. Their practices for auto-renewal are a clear breach of consumer protections but - and they’ll tell you this - as they are B2B the rules don’t apply, so shafting small companies is fair game.

BiP’s defence (that they reply to every critical review with) that auto-renewal is industry standard is useless too. Why not notify customers that auto-renewal is coming up? They could leave it to renew without action. It’s obvious why they’ve chosen this.

In our case, I attempted to cancel for a third time, after 2 subsequent failed attempts to cancel because their staff word things in a way to say you can only cancel at the renewal date, and was told no way - we owed the full balance and that was it.

Lots of adjectives to describe but I'll boil it down: They are peddling a product they know is sub-standard, so have decided to oversell it, then trap customers with ridiculous contract terms.

I wouldn’t even lend you a barge pole to not touch them with. Check out their google reviews too.

John-Joe helped me so much in setting the system up for me. He's very professional and always gave good advice on how I could get the most from the system.

My account manager is always receptive. Quick and efficient replies to any queries, I always know he is there should I need assitance.

Just renewed our contract for the next 3 years, always receive a great service and information from BIP but my account manager John-Joe is the reason we keep renewing. Helpful, professional and nothing is ever too much trouble. If I ever need any assistance John-Joe always goes that extra mile. People really do buy into people :-)

John-Joe is super helpful and responsive whenever we've got any system or procurement questions or queries.

Thank you for helping us fine-tune our opportunity searches and competitor intel.

Only been working with BIP for 6 months but the service has been exceptional from day 1. The information they have is becoming invaluable on a daily basis. My account manager John-Joe is making our experience a great one, nothing is too much - hope this relationship continues.

Always a pleasure dealing with Stuart Parkinson at BIP Solutions. Does what he says he will do and a good end to end process overall.

BiP Solutions are one of the most professional partners' we've dealt with. They chase us, so deadlines are not forgotten about and always follow up with reports to show campaign successes. Stuart Parkinson and Christian Doak are exceptionally attentive to ensuring the messaging is correct to maximise advertising benefits.

BiP are approachable, knowledgeable and provide a lot of support for marketing activities.
Stuart Parkinson and the team have assisted us in raising our company profile.

In the end, due to the nature of our business, this product didn't work for us. However, our account manager, John-Joe, went the extra mile for us at every point.

These guys have an alright platform but the way they sell it has a bit to be desired. It's not suitable for everyone, but they will tell you it is.

We initially contacted BIP, very specifically, about private sector tenders. They sold the hell out of their platform, advising us we could find business from their platform as 98% of their other customers do ( or some other ridiculous number) . we tried it for a year, it wasn't suitable for our sector, it wasn't suitable for private tenders and during the end of the contract when I challenged them on this they just shrugged. To be honest I felt they said what they could to get us fixed in toa yearly contract then were not that bothered about us getting results. We had multiple sessions with them to "show us how" but these sessions never really caused the materialisation of any business. I was using it daily at one point. My indication was we wanted to get business in an easier manner in the private sector during COVID lockdown. I must have wasted weeks going through their data just to find the private sector data was rubbish. ( Out of date, tenders already filled, etc, etc) it was as rare as a gemstone for me to come across a tender that was live and simple to lodge an RFT for. I'm solely commenting on the f availability of private sector tenders here for our industry.

It very much frustrated me the way they acted when I challenged them on the above facts during the latter stages of the contract. They honestly didn't seem to care with one individual even telling me that their system isn't suitable for private sector contracts for our industry. He had no answer when I asked why they told me it was initially.

It's not an awful platform and I'm sure it works better for public sector tenders. But I highly advise you to do deep due diligence before you tie yourself into a contract. maybe ask for a test period to ensure it's right for you. also, from my experience, I wouldn't take what they say as gospel. Varify things yourself rather than being sold RE what you want to hear from these guys.

GO VERY CAREFUL! Read the bad reviews as they are true. Very good sales pitch and there it ends - If signing up, the first thing you should do is send a cancellation email to stop the contract rolling on beyond the end of the term - the pricing of which is not in your control. They have tried to charge me over £700 + vat to cancel a contract which they rolled on after the 12 month contract I signed - no notice - just a posted invoice to avoid advising me it was happening! Morally Wrong. I am very disturbed by the unethical contracts practice. AVOID.

Just had an account review with Colin Stewart who was professional, expedient and very knowledgeable on the DCI System. He was able to optimize my set up and walk me through all the options and ways to capture the most benefits from the excellent system at BiP Solutions! Thanks Colin and BiP! \o/

Having recently increased the number of DCI licences, Marc has been tremendously helpful introducing my colleagues and I to the system, optimising our profiles and making sure we use its wealth of functionality.

Just extended our license for enterprise.
Marc Kelly is our account manager and he is just excellent. Took us through a session on advanced functions, answered all the questions and showed us some really insightful data.
Excellent product, great service!!

Just renewed our annual contract and signed up for three years. Fantastic service throughout from John-Joe Smith who walked us though the renewal and then took time in a follow up demo to ensure we are using the resource as much as we could. Great service, patience, fitting into what we needed and good humoured. Thanks John-Joe from Steve Burgess and all at Neo People Management

I've dealt and I'm in regular contact with Marc Kelly who has been so helpful to me and our Team to get the best out of the service that BIP solutions. 5 stars from me.
Thanks Graham

We agreed on one-year subscription but still, they auto-renewed without communication and enforcing to pay the invoice.

Further, we don't find it a useful platform.