Birchall Blackburn Law Reviews 

1,322
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff for guiding them smoothly through property sales and purchases with great care. People often mention that the team is responsive, efficient, and keeps everyone well-informed throughout every single step of the process. Some reviewers were not happy with the communication, noting long delays and unreturned phone calls or unanswered emails from solicitors. A few other people also felt that the slow response times and lack of accountability caused unnecessary stress during their property transactions. Consumers described facing difficulties getting updates, which significantly dragged out their cases and created a frustrating experience.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive, ensuring that property... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences among... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting a wide split in... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of differing... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and well-managed process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conveyancing team at Birchall Blackburn Law were extremely helpful during our sale process. (we had never sold a property before!) They kept us well informed throughout, via email and phone... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Birchall Blackburn Solicitors! As first time buyers, we couldn’t have asked for a better team. Ben and Janette were all brilliant, friendly, professional, and always quick to resp... See more

Company replied

Rated 5 out of 5 stars

Birchall Blackburn were great in the purchase of our right to buy property. Very efficient and quick to respond to any queries. They use clever tech to verify capital and deposits etc and so there is... See more

Company replied

Rated 5 out of 5 stars

I used Birchall for the selling and purchasing of my home, Natalie Earley and her team were brilliant, they kept me updated every step of the way, and always answered any questions that I had promptly... See more

Company replied


Company details

  1. Law Firm

Written by the company

We are specialists in all types of claims and compensation. No win, No fee. Call today 0800 614 722.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(1,322)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish.

I’ve used Birchall Blackburn Preston three times now, and this is the second time I’ve used Hanna. Once again, the service has been excellent from start to finish. Hannah is always professional, approachable, and incredibly efficient. Any enquiries I had were answered quickly, phone calls were always returned, and she was always available to help and explain things clearly throughout the process.
It’s so reassuring to deal with someone who genuinely keeps on top of everything and makes what can often be a stressful process feel much smoother. Hannah is also a lovely person to deal with, which makes a huge difference.
I’d also like to mention her assistant, Ellie, who was equally helpful and always quick to respond to messages and queries.
I wouldn’t hesitate to recommend Hannah and the team at Birchall Blackburn Preston and would definitely use them again in the future.

May 1, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Louise,

Thank you for your amazing review. We'll make sure to pass your glowing review on to Hanna and Ellie - they'll be delighted to hear how happy you are with the service. We wish you and your loved ones all the very best for the future.

Best wishes,
Birchall Blackburn Law

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Rated 5 out of 5 stars

Excellent service from Jessica Watkinson

I would really like to thank Jessica Watkinson and her team for their excellent service in preparing my will. Jessica carefully led me through the process and cheerfully took into account my concerns about clarity. She guided me through making several changes which better represented my wishes and and I am extremely happy with the result.

April 28, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Bryan,

Thank you so much for your glowing review. We'll make sure to pass your kind words on to Jessica and the team - they will be over the moon to hear about this. We wish you all the very best for the future.

Many thanks,
Birchall Blackburn Law

Rated 1 out of 5 stars

Avoid like others have said!!

Like quite a few others have said, this firm or at least the team I was given are very poor.

Communication - next to none
Price - extortionate
Speed - 0

We are unfortunately still in the process of purchasing a home using this firm, no chain either side and we are now over 14 weeks. Funny thing is, if they were a professional firm then they would want to be paid quickly so therefore do the work quickly, clearly not the case with these guys.
Asking for extra ID checks when they have all be done and cleared 2 months before, asking for bank statements again even after providing these on 3 seperate occasions.
Communication is laughable.
Halifax recommended this firm and it was not the cheapest but had high scores, I have since told Halifax to take this firm off as quickly as they can before they really damage Halifax’s brand reputation.
I would be very happy to talk to a team member after this review but I would guess they will be ignored too.

Avoid, avoid, avoid!!!

May 12, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Jon,
We're sorry to hear about your experience with us. We've put in a request for more information so we can locate your case. In the meantime, please feel very welcome to contact our Client Services team at enquiries@birchallblackburn.co.uk
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Outstanding Services

I cannot thank Ellen Woodward enough for the support and guidance she has been providing during my stressful separation.
From our first meeting, she has made me feel heard and understood, explaining the legal process in a way that was easy to follow. Her knowledge and attention to detail gives me confidence throughout the process.
Ellen always keeps me informed at every step and I never have to wait for a reply or a call which I really appreciate.

I feel supported throughout, and Ellen's advice helps me make confident decisions. I would highly recommend Ellen to anyone seeking reliable and compassionate family law solicitor.

May 8, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi GM,

Thank you so much for your lovely review. We'll make sure to let Ellen know how happy you are with the service - she'll be over the moon to hear how delighted you are.

Many thanks,

Birchall Blackburn Law

Rated 1 out of 5 stars

Gave the buyers the impression that I…

Gave the buyers the impression that I had pulled out of the sale of my property when I hadn't. By the time I found out, it was too late, and the sale fell through. I wouldn't recommend them. There was also information given to them that wasn't added to my file, which caused serious issues when it came to exchange. All under the guise of protecting me which was incorrect. As an update (21st May), I have provided my information through Trustpilot to confirm I am a customer. I received a call, called back, and left a message, but have not heard back.

January 8, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Dear Carol, we're sorry to hear about your experience of our service. We have sent your review to our Client Services Team to thoroughly investigate. We will request some more information through TrustPilot so we can identify your file and talk to the correct team. Please do get in touch with our Client Services team at enquiries@birchallblackburn.co.uk if you have any further feedback.

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Rated 5 out of 5 stars

Amazing service from Jade our conveyancer at BBL

Amazing service from Jade. Thankyou so so much! She delt with both the sale of our house and the purchase of our new property. She was with us every step of the way and always got back to us whenever we had any questions or queries. Our new property was a repossession so this made things even more complicated; she was knowledgeable and kept us on track despite many complications along the way. Jades hard work made this all possible and we are very grateful ☺️

April 28, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Emily & Alex,

Thank you so much for your glowing five-star review. We're so pleased to hear how delighted you are with the service. It was a pleasure working with you - we wish you all the very best for the future.

Many thanks,

Birchall Blackburn Law

Rated 5 out of 5 stars

Excellent service – highly recommended


We recently worked with Farhana and her team, and I can honestly say the experience was excellent from start to finish.

Our situation was quite complex and challenging, but Farhana handled everything with great professionalism, patience, and care. She was always supportive, responsive, and took the time to guide us through each step of the process, which made a huge difference for us.

Our case was not straightforward at all, yet she managed it efficiently and gave us confidence throughout. Without her and her team, it would not have been possible for us to complete the purchase of our home.

I am truly grateful for all the support we received and would highly recommend Farhana to anyone looking for a reliable and professional solicitor.

Thank you again for everything::

April 23, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi there,

Thank you so much for your amazing five-star review. We requested more info via Trustpilot so we can let Farhana know which case this relates to.

Best wishes,

Birchall Blackburn Law

Rated 5 out of 5 stars

Professional and responsive

A great experience overall. Would recommend.

April 25, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Richard,

Thank you so much for your kind review. We've put in a request for more information via Trustpilot - this is so we can locate your file and let your solicitor know how happy you are with the service.

Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Maryam was excellent

Maryam was excellent, diligent with her enquiries and was super flexible with my constant travel and time zone changes.
Previous experience with solicitors has been awful so Maryam’s approach was a breath of fresh air!

April 24, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi MJ,

Thank you for your brilliant review - we really appreciate it. We've tried to locate your file but we need more information so we can let Maryam know how pleased you are with the service. We've made a request for more information via Trustpilot - we hope that's OK.

Best wishes,
Birchall Blackburn Law

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Rated 5 out of 5 stars

Really good experience

Really good experience, who knew selling houses could be so straightforward.

April 23, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Steve,

Thank you for your glowing feedback - we really appreciate it. It was an absolute pleasure working with you. We wish you all the very best for the future.

Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Very quick service

April 21, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Jack,

Thank you for your kind review - we really appreciate it. We're unable to locate you on our system - we've put a request for information on Trustpilot so we can find out who worked with you on your case.

Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Outstanding experience

Outstanding experience, kind and friendly!
Highly recommended

April 21, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Cha,

Thank you for your five-star review. Unfortunately, we were unable to locate you on our system - we've put a request for information on Trustpilot so we can find out who worked with you on your case.

Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Helpful and Supportive

Selling my late Mum's house was very difficult for me, it was a long journey, emotional, stressful and, at times, almost unbearable. I was very grateful to the staff at Birchall Blackburn and in particular Shakira and Anna for their understanding and support throughout. I felt that they understood me and did all they could to help. They often phoned me instead of emailing and I found that personal connection really invaluable. Thanks to BB for making a very difficult time manageable.

April 15, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Ms Bailey,

Thanks ever so much for your kind review We're so pleased Shakira and Anna were able to help you through a difficult time. We'll make sure we pass your lovely words on to the team. We wish you all the very best for the future.

Many thanks,
Birchall Blackburn Law

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Rated 5 out of 5 stars

Amazing service

Natalie Earley has been amazing throughout and am so pleased that we chose Birchall Blackburn
Law. Our buyer's solicitors were poor by comparison and I also see how poor the legal profession can
be within my work in the mortgage industry, with unresponsive and reactive solicitors. Thanks for
doing an amazing job

April 16, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Ian,

Thanks for your brilliant review - we really appreciate it. We'll make sure to pass your kind words on to Natalie and the team - they will be over the moon.

Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Birchall Blackburn Law when selling my property. The service was professional, efficient, and well organised throughout.
A special mention to Dilpreet Mathauda, who was fantastic from start to finish. Dilpreet was knowledgeable, responsive, and kept me fully informed at every stage, making the whole process smooth and stress‑free.
I would highly recommend Birchall Blackburn Law and Dilpreet Mathauda to anyone selling a property.

April 15, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Mr Kalaitsidis,

Thank you very much for your fantastic review. We'll make sure to let Dilpreet know how happy you are with the service. We wish you all the very best for the future.

Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Well thought out legal advise and…

Well thought out legal advise and effective

June 11, 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Olu,

Thanks for your five-star review - we really appreciate it. We'll pass your kind words on to the team - they will be delighted to hear you're happy with the service.

Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Just completed a purchase for my first…

Just completed a purchase for my first house with Maryam and Nick. The whole process was simple, easy and smooth. Everything was completed within 2 months and received keys. Very straight forward and extremely professional. Great to work with and definitely recommend. Professional and experienced team.

April 15, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Mohammed,

Thank you ever so much for your glowing review. We'll make sure to pass your feedback on to Maryam and Nick - they will be over the moon to hear how happy you are with the service.

Many thanks,
Birchall Blackburn Law

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Rated 1 out of 5 stars

Drawn out nightmarish ordeal.

We were buying our home (chain free) from our landlord.
the mortgage was in place in October 25 it took 6 months waiting on them before we could complete.
They had been recommended by the halifax as one of the 3 they use we have since recommended to halifax to not recommend this company any more.
communication from them was dire.
information you give them is ignored i lost count on the number of times we had to tell them we are not in a chain.
for them to do anything takes them a month of sundays.
Not a company i could or would recommend.

April 7, 2026
Unprompted review
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Reply from Birchall Blackburn Law

We're sorry to hear about your experience of our service. We have sent your feedback to our Client Services Team to investigate. To help us further, we will request some more information through TrustPilot so we can identify your file and talk to the correct team. Thank you for your comments and they will help us provide a more consistent service.

UPDATE: We've put in a request for more information via TrustPilot but not heard anything yet. Are you able to supply us with a little more information and we can make sure your feedback is thoroughly investigated with the right team? We really appreciate your help and time.

Rated 5 out of 5 stars

100% Excellent and Service

The service was excellent and communication was 100%. I was always kept in the loop on what was happening with the purchase of my home. I would recommend this service and company to anyone. Never have I met and spoke to such nice people.

April 10, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi TH,

Thank you so much for your kind words. It was a pleasure working with you and we wish you all the best for the future.

Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Excellent

Excellent, Kept informed throughout the process, helpful and knowledgeable and professional, would highly recommend.

April 10, 2026
Unprompted review
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Reply from Birchall Blackburn Law

Hi Meera,

Thanks for your five-star review - we really appreciate it. It was a pleasure working with you and we wish you all the best for the future.

Many thanks,
Birchall Blackburn Law

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