Bitsler Reviews 

Short version; I tried to withdraw approx $40USDT that I won off of a $10 coupon (no wager requirements) and they have delayed it for over 4 days now and have stopped responding to my support ticket with 0 explanation as to why and no estimated timeframe.

Painfully detailed version:

I have used Bitsler off and on for over 2 years and have had many positive experiences. However, in recent months I have been too busy with real life and haven't had as much time for gambling. Because I am a Platinum(level 1) VIP, I regularly get weekly and monthly coupons. The amounts of which have naturally decreased proportionately to my decreased activity. Last week, I received a monthly coupon for around $10. I played with it for a while, got it up to around $140, then continued playing and as expected that amount gradually dropped to around $50, at which time I had to stop playing because I had a busy day/evening ahead of me. I try not to leave any money in custodial wallets/services (learned the hard way more than once), so I decided to cash out the remaining balance, but before I did that, I exchanged $10USDT for Ethereum, because I knew I would need some Ethereum if/when I wanted to transfer that USDT from my personal wallet elsewhere (to cover ERC-20 tx fees). I know Bitsler has rules against exchanging coins and then immediately withdrawing them, so I spent a couple minutes playing with the Ethereum to make sure it was gambled at least the minimum amount required (I think it's 25%, but don't quote me on that, I don't remember for sure).

So after that I made two withdrawal attempts: one for approx $40USDT and another for approx $14ETH. Both immediately went into "pending" status, which is sort of unusual for such small amounts but I figured they would probably go through shortly after. They did not.

About 12 hours later I contacted support to see what the issue was, and received no useful info. Just the usual "we are waiting on confirmation from the provider." I'm used to this happening for large wins, and even in those cases it has never taken more than an hour.

About 24 hours after the initial withdrawal attempt I contacted support again, and received the same generic responses. Shortly after that the withdrawal statuses changed from "pending" to "on hold" and the "cancel" buttons disappeared (so I no longer had the option to cancel the withdrawals if I wanted to). Still no specific explanation from support and crucially, no time estimate. They made sure to remind me with each interaction that they had no idea how long it might take.

About 48 hours after the first withdrawal attempt, I got 2 notifications on Bitsler (one for each withdrawal) saying that support needed more information from me to process my withdrawals. I'm not sure what the purpose of those notifications is, but I know that I have received them a few times in the past when waiting for large withdrawals to process, and each time support would tell me that they don't actually need any info from me, and rather they just need me to be patient. They had a similar response this time, so I thought maybe things were finally moving. But, that is not the case.

It has now been over 90 hours since the first attempt. In my most recent message to support, I told them if they aren't going to act in good faith, then they can just hold on to the money and close my account. I can't imagine what about my last gambling session could possibly warrant this unreasonable delay. Monthly/weekly coupons on Bitsler are based on activity and have no wagering requirements or max win amounts or anything like that. According to their terms, you can immediately withdraw them if you want to. However, in reality it appears that they make it as difficult as possible to withdraw funds gained via coupons. Even if it's only $40.

They still have not responded to my last message.

Despite their sudden lack of concern for customer experience, they have been great in the past, so I'm rating them 2 stars.

Their "provably fair" system doesn't display the current bet count while a server seed is active. The total number of bets only becomes visible after the seed is changed. This lack of transparency makes it impossible for players to verify the sequence of bets in real time.

This creates an opportunity to "burn" (skip) winning bets before the seed is revealed, particularly if a player significantly increases their bets and stands to win a large payout. One time I changed the seed, played maybe 100 bets max, I changed the seed again and it showed over 500 bets. Beware of this form of scam because 95% crypto casinos burn bets and most people have no idea about it. They basically steal your money this way. Shit they stole A LOT of mine before I found out about this. Plus many of those casinos are run by the same people. Filled with bots and AI work.

Been playing here for years and I finally had the opportunity in weekly 2$ to 80$ and then I go to roulette as usual.. down to 40$ in many rolls so I say my usual.. screw it all in 40$ and I went corner bet 14 15 18 17 ... Take a screen shot right after I bet.. and it was locked in.. but after multiple attempts.. of trying to place the 5$ chips all in that corner and having to cancel all bet because my fingers weren't clicking right.. finally had 10$ set around the 15 and then X2 X2 button on the original roulette.. and screen shot after placing the bet.. it was on 15.. result and then it shifted my 40$ chips to num 13 and I lost.. lmfao I have screen shots of the roll -40$ placed bet and then the screen shot just after.. where it's moved to 13 and there saying that nothing is wrong and I can't get my money.. ... After almost 24H wait got my 380$ that I should've won but didn't pay out.. and I'm keeping this one star because they won't even add an extra 5$ or anything for finding this bug.. and having to wait to get my win.. costed me 50$ in exchange fees just to get the coin I needed to withdraw to my bank after finally getting my coins.. and now my balances are still showing glitch messages and shit.. I don't really trust to deposit but will continue to play monthly and weeklies... Risks seem to be hella bad choice in this place.. but to play small can be good.. sometimes..

As a VIP user (platinum 5) I have had an important bug that was their fault and their support treated me very badly, they did not give me a minimum compensation at least. I don't feel valued as a player in his casino and I abandoned him. I DON'T RECOMMEND IT, IF THERE ARE BUGS BECAUSE OF THEM THEY DON'T TAKE CARE OF IT.

Bitsler is 100% legit and genuine, many good promos wager contest week months coupons and more rewards for players ..easy deposit and withdrawal..customer support response is very good ..never had any problems..overall great experience and still I am playing regularly

Nice website

Strongly recommend for playing in here. We had a lot of promos and surprises every month, daily trivia and other chat games for players like us. Newly updated UI and a fresh gambling experience. Its like a family for me as i spend most of the time in their.

One of skemmiest sites in the industry. Their admin NWOBITCOIN did in last 2 years something terrible with their site. No chamce to hit absolutely anything. Yet he keeps deleting my reviews here. Good job u fat English muppet

Scam casino withholds my earnings even though I fully passed their KYC

they didnt give 1st deposit bonus stay away

I saw an advertisment on social media of the company. I figured I might as well try because the sportsbetting platform looked great. I deposited around 3800$. I placed 4 or 5 bets and my account was blocked. they did it without even notifying me in any shape or form. I then contacted support and they send me this long paragraph : Hello,

Following our investigation, it has been confirmed that you used more than one account on Bitsler and that you were part of a coordinated group aiming to obtain an unfair advantage. This is a direct violation of clause 14.1 of the Terms and Conditions, which states that “holding more than one account is strictly prohibited (per person/IP address/household/family).”

In addition, the coordinated activity and betting patterns observed between the linked accounts demonstrate an intent to abuse promotions and circumvent the system. This behavior constitutes a breach of clause 14.3, which prohibits “obtaining an advantage against the casino without any risk (exploiting a bug, using more than one account to abuse promotions, etc.).”

In accordance with clauses 6.1, 7.1, and 14.1 to 14.3 of the Terms and Conditions, Bitsler reserves the right to void bets, confiscate funds, apply account-level sanctions, and permanently close any account involved in fraudulent or abusive activities.

I barely placed any bets, they confiscated my money and they told me I was part of some organized group and that I used multiple accounts. (Which is obviously false) I placed only 5 bets and they accused me of some kind of scheme.

To this point, they have kept my 3800$ and won't give me my money back.

I am really disappointed that an online site who is liscensed can do that....

Hello And warning !After two years of leaving here and losing a lot, I saw that today I have a $50 bonus because of my level. After wagering, I saw that the loss was a lot. I wanted to withdraw it. I saw that they automatically activated the 2FA code for me, but I couldn't withdraw it. When I told support to take it, they took it and asked for KYC!!!
Conclusion: Don't be fooled by the rewards and benefits of this site. Everything is controlled here. Previously, they would steal your money through KYC requests, but now they automatically activate 2FA to stop you. They don't even spare $50. They are very greedy. Don't bring thousands of dollars here like the previous user because they don't give anyone any money. They are only here to take it and their hands are exposed!!!
I gave up the $50 bonus, but be careful not to deposit money.
Take care and thanks.my Account "MDorcel"

The customer service is great and the cashout. If fast. Love this place. It's been like a second home,The platform is easy to use, deposits and withdrawals work smoothly,good game selections, special jackpots which are super possible to win!! And updates sites to keep smooth running and current.
Love 💕 it here

EDIT / UPDATE: After my complaint, the verification was finally completed and my withdrawal was processed. The payment has been received.

However, I still want to be honest about the experience. While deposits are instant, my withdrawal initially got stuck due to a pending proof of address verification that exceeded 48 hours, with no clear ETA provided by support. I was told to contact support if it took longer than 48 hours, which I did, but progress only happened much later.

If such delays are possible, this should be clearly communicated or handled before accepting deposits, not after a withdrawal request. Holding a user’s funds for days without a clear timeline seriously affects trust, even if the issue is eventually resolved.

I appreciate that the payment was finally made, but the verification and communication process definitely needs improvement to avoid similar situations for other users.

The platform is easy to use, deposits and withdrawals work smoothly, and everything feels transparent. I haven’t faced any issues, and the overall interface is clean and user-friendly.
They offers lots of promotions also
Good experience till now hoping it stays consistent in the future as well!

Best game and all chat Room MOD helpful

All my problems have been solved, I hope it doesn't take another 10 days to get my account in normal standing, besides that I love bitsler , there should be a inhouse id verification system

Hate to love and leave Bitsler!! Wish they weren’t shutting down. I really enjoyed Bitler and I’m sad to see one of the good ones go.

My cashout has been kept hostage . They asked for KYC which I had provided right away
been more than 3 days they haven't approved KYC
I am ready to provide them with required documents , but all they ask me to do is wait.

I have all the chats , screenshots of deposit & cashout requested, if it is needed.
I am waiting , as to see how long this is going to take to be sorted & will come back & update once they sorted it.

update as of 3/11/2025
I contacted veriff ( kyc partner of bitlser ) to speed up the kyc / POA & they said they are B2B and wont't be able to help me directly.

So , it's upto bitsler internally to speed/re-initiate kyc & cashout the winnings.

All bitsler needs to do is internally expedite the matter , re - initiate KYC so that i can upload Proof of address again.
Also bitsler needs to understand , we are eventually going to lose in long run. giving us support like this holding funds for so long .
Delaying in approval or rejection of kyc is unpleasant.
Kindly plz escelate KYC / POA so that I can re-upload my documents & bitsler can release cashout.
TY

Update 03/11
Bitsler team reached out to me & offered internal verification & asked me to provide POA, which I have done .

Will update the status & REVIEW once the case is solved.
In the mean time , I want to thank bitsler team & Trustpilot so that we reached closer to a solution.

My issue has been fully resolved. Bitsler’s compliance team personally reached out, verified my Proof of Address internally, and processed my withdrawal successfully.
I appreciate Frank and the team for their professionalism and support throughout the process. Everything was handled fairly in the end, and I’ve enjoyed playing on Bitsler.