Had a great experience with our first ride. Affordable enough, BUT Blablacar charges an insane amount of commission which means driving is only rarely gonna be worth the effort for people. For refer... See more
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Excellent Service... Very Flexible... Some times you find it just by your home so you don't have to run here and there (Bus stations etc) to find a transport. Most Economical even booked at... See more
Company replied
Fees between car driver and passenger is getting crazy expensive. Mobicoop is totally free. Answer to blablcar's comment : Covoiturage.fr (the beginning of blablacar) was also free. If Mobicoop doe... See more
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I used this app as a tourist stuck in Brussels trying to get back to Paris for a flight. I think this is a wonderful concept. We felt safe and it absolutely helped us get out of what would have been a... See more
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Company details
Written by the company
BlaBlaCar Bus, train, carpooling : Go anywhere with the BlaBlaCar app. Compare and book the best rides at low prices. Take your pick from thousands of destinations and travel across 22 countries.
Contact info
84 avenue de la République, 75011, Paris, France
- https://support.blablacar.com/s/
- blablacar.com
4.2
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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No one should buy their bus ticket
No one should buy their bus ticket. They always delay. I think they are paying to get a lot of good reviews other than that the service is trash. Even there was no water or tissue on the toilet.
June 29, 2026
Unprompted review
Reply from BlaBlaCar
Hello,
We are very sorry to hear about your experience and understand your frustration regarding the delay and the condition of the onboard facilities. Providing a reliable and comfortable journey is very important to us, and we take your feedback seriously to help us improve our service.
If you would like us to look into this specific trip, please reach out to our team directly through our contact form at https://www.blablacar.co.uk/contact so we can investigate further. We hope to have the opportunity to provide you with a much better experience in the future.
Prezzi alti - Precios altos - High prices
ITALIANO: I prezzi su questa piattaforma sono molto più alti rispetto a comprare direttamente da ciascuna compagnia di trasporti.
ESPAÑOL: Los precios en esta plataforma son muy superiores a ir y comprar directamente en cada empresa transportadora.
INGLES: The prices on this platform are much higher than buying directly from each transport company
June 27, 2026
Unprompted review
Reply from BlaBlaCar
Hi. Thank you for sharing your feedback regarding our platform's pricing. We always aim to offer convenient travel options and regret that our current rates did not meet your expectations compared to booking directly. If you would like us to look into your specific booking or have further concerns, please reach out to us through our contact form at https://www.blablacar.co.uk/contact. We value your input and wish you a wonderful journey ahead!
Terrible
Had one ride. The girl gave me a 1 star review for no legitimate reason. I deleted my account and now I am unable to link my mobile number to my new untarnished account. Blabla car shouldn’t allow people to write u just negative reviews that will impact people’s score unjustly. The drivers should not be able to make their reviews about personal things. I have reported the issue and got not response from blabla car
June 20, 2026
Unprompted review
Reply from BlaBlaCar
We appreciate you sharing your experience and feedback. We are concerned to hear about the issues you encountered with the review system and linking your mobile number. Please reach out to us directly through our contact form at https://www.blablacar.co.uk/contact so our specialized team can immediately gather your details, and take the necessary action.
This was unacceptable
This was unacceptable. A Montenegrin driver physically slapped me to make me move seats, instead of speaking to me like a normal passenger. I was awake, wearing a sleep mask, and could easily have been asked to move.
There is no justification for a driver using physical force on a passenger. This was aggressive and made me feel unsafe.
Blablacar Bus should identify the driver, investigate this incident and take disciplinary action.
June 18, 2026
Unprompted review
Reply from BlaBlaCar
Dear Passenger. We are deeply concerned to hear about your experience, as physical violence or aggression of any kind is completely unacceptable and goes against all of our core values. Your safety and well-being are our absolute top priorities, and we take reports of this nature with the utmost seriousness.
Please reach out to us directly through our contact form at https://www.blablacar.co.uk/contact so our specialized team can immediately gather your trip details, investigate this incident thoroughly, and take the necessary action. We are fully committed to ensuring our community remains a safe and respectful environment for everyone, and we hope to restore your trust in us.
It’s great when it works
It’s great when it works. I had a trip cancelled very very last minute. First time trying the application and more than likely will not try again.
June 14, 2026
Unprompted review
Reply from BlaBlaCar
Hi. We are sorry to hear that your first experience with us was disrupted by a last-minute cancellation, and we understand your frustration. While drivers are responsible for their own schedules, we know how disappointing it is to have your travel plans interrupted, and we always do our best to support our passengers when this happens.
If your booking was cancelled by the driver, a full refund is automatically processed, but please feel free to reach out to our support team via https://www.blablacar.co.uk/contact if you need us to look into this specific journey for you. We hope you will give us another chance in the future to provide you with the seamless and reliable experience.
Had a great experience with our first…
Had a great experience with our first ride. Affordable enough, BUT Blablacar charges an insane amount of commission which means driving is only rarely gonna be worth the effort for people.
For reference - according to our driver Blabla charged 12£ off of 20£ as commission, I think it should be at most 2-4£ for this kind of charge.
June 13, 2026
Unprompted review
Reply from BlaBlaCar
Hi. Thank you for sharing your feedback with us, and we are glad to hear that your first ride went well and was affordable for you.
We completely understand your concerns regarding the driver's service fee, though we would love to take a closer look at this specific trip as our standard fees are typically much lower than the amount mentioned. We warmly invite you or your driver to reach out to our support team through our contact form at https://www.blablacar.co.uk/contact so we can review the ride details and clarify any misunderstandings.
We truly value your input as it helps us improve, and we hope to welcome you back for another great journey soon!
A very good price,
A very good price,
On time,
Appreciated SMS update,
Great drivers,
No wifi, but that was stated.
Thank you for your service.
May 7, 2026
Reply from BlaBlaCar
We're so glad you appreciated our service, timely arrival, and SMS updates. We value your kind words about our drivers!
Very bad experience with RegioJet.
Very bad experience with RegioJet.
On Friday, June 5th, the bus arrived very late at Geneva Bus Station (Place Dorcière), and unfortunately this was not the first time. Delays seem to be the norm on every trip. But what happened next was even worse: when the bus finally arrived, it did not even stop in a parking bay and simply continued on its way. We assumed it was just making a loop and would come back to pick us up, but it never returned.
As a result, I was left stranded and unable to make my journey. I then tried to request a refund, but this proved impossible. The website was not functioning properly, and the link I received by email did not allow me to submit a refund request either.
I am extremely disappointed by this complete lack of reliability and by the absence of any effective solution for customers. Between the repeated delays, the failure to stop and pick up passengers, and the inability to obtain a refund, the service is simply unacceptable.
I absolutely do not recommend this company, and I will never travel with RegioJet again.
March 4, 2026
Reply from BlaBlaCar
Hello,
We are incredibly sorry to hear about this frustrating experience and that you were left stranded; this is certainly not the standard of service we want for our passengers. While RegioJet is one of our partner operators, we take the reliability of journeys booked through our platform very seriously and want to help look into what happened with your bus and the refund link. Please contact our support team directly through our contact form at https://www.blablacar.co.uk/contact with your booking details so we can thoroughly review your case. We truly hope to have the opportunity to restore your trust and provide you with a much smoother journey in the future.
Terrible - Changed start time, location
Booked a ride. On the day of, the driver moved the starting point from 10 min away to an hour away and said he was leaving an hour earlier.
June 9, 2026
Unprompted review
Reply from BlaBlaCar
Hello,
I am truly sorry to hear about this frustrating experience. We understand how disruptive it is when a driver changes the schedule and pickup location at the last minute, and this certainly does not reflect the reliable experience we want for our passengers.
Please fill out our contact form at https://www.blablacar.co.uk/contact so our support team can review the details of this ride and assist you further. We appreciate you bringing this to our attention, and we hope to provide you with a much smoother and more enjoyable journey in the future.
Serious Safety Complaint: Woman and Toddler Left Stranded on Highway
My wife, my 2-year-old daughter, and my nephew were traveling to Mumbai through BlaBlaCar. During the journey, they politely requested the driver to switch off the AC because my nephew was feeling unwell and could not tolerate it. Instead of showing basic human decency or attempting to find a reasonable solution, the driver chose to abandon them on the highway.
Leaving a woman, a toddler, and other passengers stranded on a highway over such a trivial request is not only irresponsible but utterly disgraceful. This behavior demonstrates a complete lack of professionalism, empathy, and concern for passenger safety.
What is even more shocking is that a platform like BlaBlaCar allows such individuals to operate under its banner. If this is the level of accountability and passenger protection being offered, serious questions need to be asked about how BlaBlaCar screens, monitors, and disciplines its drivers.
I will be escalating this complaint personally because this incident is completely unacceptable. Passenger safety should never be compromised due to a driver's ego or unwillingness to accommodate a reasonable request.
June 8, 2026
Unprompted review
Reply from BlaBlaCar
Hi. We are deeply sorry to hear about the distressing experience your family had, as passenger safety and respect are our absolute priorities. This driver's behavior is completely unacceptable and does not reflect our community standards, so we are eager to investigate this immediately. Please contact us through our contact form at https://www.blablacar.co.uk/contact with your booking details so our team can review the case and take appropriate action against the driver. We appreciate you bringing this to our attention and look forward to resolving this for you as quickly as possible.
Drivers ignore bookings, BlaBlaCar does nothing
Months ago I complained about drivers ignoring booking requests. Now it happened again.
A highly rated "Super Driver" ignored my booking request until it expired. As always, I had to arrange alternative transportation and travel by train.
The most frustrating part is that BlaBlaCar still blocks the service fee for days even though no ride took place and no service was provided. Their notification even claimed that no money had been charged, while the amount was unavailable on my account.
This is not a one-off incident. It keeps happening with drivers who are presented as reliable. Passengers cannot review drivers who ignore booking requests, so the ratings create a misleading picture of reliability.
At this point BlaBlaCar has become practically unusable for me. I can no longer trust the platform when I actually need transportation.
June 6, 2026
Unprompted review
Reply from BlaBlaCar
Hello,
We are truly sorry to hear about this frustrating experience, especially since it has happened to you before. We understand how disruptive it is to have a booking request expire and to have your funds temporarily held while arranging alternative travel.
Your feedback regarding driver reliability and how ratings are calculated is important to us, and we are constantly working to improve this process. If you would like us to look into your account details or review this specific situation further, please reach out to our team directly through our contact form at https://www.blablacar.co.uk/contact.
We hope we can restore your trust and provide you with a much better experience in the future.
I used this app as a tourist stuck in…
I used this app as a tourist stuck in Brussels trying to get back to Paris for a flight. I think this is a wonderful concept. We felt safe and it absolutely helped us get out of what would have been an emergency situation at the time- all of the trains and public transport services were down due to the strikes. Thank you so much BlaBlaCar!
January 4, 2026
Unprompted review
Reply from BlaBlaCar
Hi! Thank you so much for sharing your experience! We are absolutely thrilled to hear that BlaBlaCar could help you get to Paris safely and on time for your flight during such a stressful situation. Providing a reliable and safe travel community is exactly what we strive for, especially when unexpected disruptions like strikes happen. We truly appreciate your kind words and wish you many more wonderful travels ahead!
Application performante facilitant la…
Application performante facilitant la recherche et les achats.
June 4, 2026
Reply from BlaBlaCar
Bonjour,
Nous vous remercions d'avoir partagé votre avis et nous sommes ravis d'apprendre que notre application vous offre une expérience performante et facilite vos recherches ainsi que vos achats. Si vous avez la moindre question ou si vous rencontrez un imprévu lors de vos prochains trajets, n'hésitez pas à nous contacter directement via notre formulaire de contact : https://www.blablacar.co.uk/contact.
En vous souhaitant d'excellents futurs voyages à nos côtés !
Useful and recommended
Very helpful service. Drivers can be a hit or miss. Looking forward to more safety features. Recommend this as an alternative form of transport, especially when public transportation is not reliable.
March 24, 2026
Reply from BlaBlaCar
We are happy to hear you found our service helpful and consider us a good alternative. We appreciate your feedback on drivers and safety features. We are always working to improve.
Amazing service
Amazing service. So useful and now it is all around the world.
May 6, 2026
Unprompted review
Reply from BlaBlaCar
We're so glad you enjoyed your experience with us. We appreciate your kind words!
Error no reembolsado
Cometi error, anule en unos minutos y no me rembolsaron importe faltando 10 dias para el viaje
May 28, 2026
Simple et rapide pour un bon alternatif…
Simple et rapide pour un bon alternatif aux moyens traditionnels.
May 20, 2026
Reply from BlaBlaCar
Nous sommes ravis que vous ayez trouvé notre alternative simple et rapide. Merci pour retour positif.
NEVER
NEVER. Driver cancelled while on the way to pick me up to take me to the airport. Ended up costing me almost 200 euros because I had to cab because I had missed the bus. guy said he just did not feel like driving to the airport today... Don't put your trust in this unless it doesn't really matter if you need the ride. Go ANY OTHER WAY!!! BEWARE... oh and zero repercussions for the driver...just too bad for me...
May 28, 2026
Unprompted review
Reply from BlaBlaCar
Hi. We are sorry to hear about this frustrating experience, especially when you had a flight to catch. We take cancellations very seriously, and we want to assure you that drivers who cancel last-minute do face penalties on our platform. We would like to look into this specific incident and review the driver's account, so please contact our support team directly through our contact form at https://www.blablacar.co.uk/contact.
We hope we can provide you with a much more reliable and seamless journey in the future.
I booked blabla car Grenoble to Annecy…
I booked blabla car Grenoble to Annecy and Annecy to Grenoble and both the ways the buses are late by an hour.
All passengers had to wait in scroching heat
Worst experience.
May 28, 2026
Unprompted review
Reply from BlaBlaCar
Hi. We are sorry to hear about your experience and the frustration caused by these delays, especially while waiting in the extreme heat.
Your comfort and punctuality are very important to us, and this is certainly not the standard of service we aim to provide. We would like to investigate what happened with your trips from Grenoble to Annecy, so please feel free to share the details with our team through our contact form at https://www.blablacar.co.uk/contact. We hope to provide you with a much smoother and more enjoyable journey in the future.
It was easy to book and I got all the…
It was easy to book and I got all the information I needed.
May 28, 2026
Reply from BlaBlaCar
Hi. Thank you so much for sharing your positive experience! We are thrilled to hear that you found the booking process easy and received all the necessary information for your journey.
We look forward to welcoming you on board again soon for another great trip!
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