blackcatcoffee.co.uk Reviews 

My experience with them was quite disappointing. I invested in an expensive espresso machine, but unfortunately, the steam wand valve started leaking shortly after the warranty expired. I reached out to David, who initially assured me he would arrange spare parts for me. However, despite two follow-up calls and reminders, I never received any updates. On my third attempt, four months later, he seemed completely unaware of our previous conversations. It’s disheartening that they prioritize making a sale but fail to provide adequate support post-purchase. If you choose to buy from them, be prepared for potential challenges should you require assistance afterward .

I bought a grinder from this company. Initially I was disappointed as the grinder could not be delivered in the expected timeframe and I was not told. I tried to contact but no one was available in the chat or by phone. However, I received a call back and I was advised that my chosen grinder is not immediately available UK wide. They proposed an alternative grinder with exact same characteristics and price. I accepted the offer and the grinder was delivered the day after. In my opinion, this was a very good service. The impression I have is that this is not a big company and this is why there are some difficulties in contacting them. However, I appreciated the call back and proposed solution.

Buying a coffee machine from Black Cat Coffee was straightforward but post sales contact about warranty issues has been poor.

I don't know if it's problem caused by the company being run by a single person but I can't get a response from email, phone, or Facebook. I'd recommend going to a bigger, more established company.

Black Cat coffee have abvery good selection of beans and kit The ordering process is simple and communication is spot on.