Dear Sir/Madam, I have Unforgotable exceptional & excellent customer service experience, Step by step From Represtative, * Welcome * Lesson me first * Ask about Personal information *... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am insanley pleased with the customer service, also they undersatnd you and will fix your issue asap.There patience is also really good and im easily giving 5 satrs with no question. they did it fas... See more
Company replied
For whatever reason, my giftcard did not arrive in the mail. When I called to request a new one be issued, I asked if it would be possible to receive a replacement issued as a virtual card and they s... See more
Company replied
I usually do not like talking to call takers as they usually are script readers it was noice to talk to Janet as she did what I liked she listened to my problem and resolved the issue. That’s all a... See more
Company replied
Company details
Written by the company
Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
Contact info
Stoneridge Mall Road 6220, 94588, Pleasanton, United States
- www.blackhawknetwork.com
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem solved
The customer rep was able to resolve my concern. It was a simple discussion with a simple solution. I appreciated it!
April 28, 2026
Unprompted review
Reply from Blackhawk Network
Hi Xylia,
Thank you for taking the time to share your experience and for the 5-star rating! We are happy to hear that our representative was able to address your concern quickly and effectively, and that the solution was clear and straightforward. Your kind feedback means a lot to our team and reinforces our commitment to providing helpful, efficient support. We truly appreciate you choosing Blackhawk Network and look forward to assisting you again if you ever need us.
Regards,
Maurice V.
Blackhawknetwork.com
It's been a while since I reached out…
It's been a while since I reached out to you guys so I forgot the rep's name but I appreciate his time.
I was expecting 2 refunds and didn't see them in the on the virtual card. He assured me it was.
I would like to say that it would be nice to see refunds so as to know the current balance.
I don't remember the exact date.
March 10, 2026
Unprompted review
Reply from Blackhawk Network
Hello Kelly,
Thank you for the 5 star review and for sharing your experience with us. We are glad our representative was able to assist and appreciate your feedback regarding refund visibility, as we understand how important it is to easily view refunds and current balances on a virtual card. Your comments help us identify opportunities to improve the customer experience, and we have shared them with the appropriate teams. If you ever need assistance reviewing transactions or have questions about your balance, please do not hesitate to reach out to our support team and we will be happy to help.
Regards,
Maurice V.
Blackhawknetwork.com
Customer service representative was…
Customer service representative was friendly and knowledgeable
April 23, 2026
Unprompted review
Reply from Blackhawk Network
Hello Jenny,
Thank you for taking the time to share your experience with us. We are delighted to hear that our customer service representative was friendly and knowledgeable, and we truly appreciate your kind words and 5-star review. Your feedback motivates our team to continue delivering helpful and professional support, and we look forward to assisting you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
Reply from Blackhawk Network
Hello Richard,
Thank you for taking the time to share your feedback on Trustpilot and for the 5-star rating. We are happy to hear you had a great experience with Blackhawk Network, and we truly appreciate your support. If you ever need assistance in the future or have questions, please feel free to reach out. We are always glad to help.
Regards,
Maurice V.
Blackhawknetwork.com
Needed the guidance to process a…
Needed the guidance to process a physical card and the customer agent did it all and made it happen how good is that !
April 20, 2026
Unprompted review
Reply from Blackhawk Network
Hello James,
Thank you so much for the 5 star review and your kind words. We are delighted to hear that our customer support agent was able to guide you through processing your physical card and make everything happen smoothly. Providing clear guidance and helpful support is what we strive for, and it is great to know we delivered a positive experience. We truly appreciate you taking the time to share your feedback and choosing Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
Reply from Blackhawk Network
Hello Sanidhya,
Thank you for the great review and 5-star rating. We are glad to hear that you had a positive experience and found our software easy to use, and it means a lot to know our team made a good impression. Your feedback is truly appreciated, and we look forward to supporting you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
Excellent Customer Service
The customer service was excellent, and they understood and solved my problem right away.
April 9, 2026
Unprompted review
Reply from Blackhawk Network
Hello Karen,
Thank you for taking the time to share your experience and for the 5-star rating. We are delighted to hear that our customer service team was able to understand your concern and resolve it promptly. Providing clear, efficient, and supportive assistance is always our goal, and your feedback lets us know we are on the right track. We truly appreciate your trust in Blackhawk Network and look forward to supporting you again whenever you need us.
Regards,
Maurice V.
Blackhawknetwork.com
I’m very thankful for the great…
I’m very thankful for the great customer service. My expired card balance was restored free of charge. Thank you!
April 19, 2026
Unprompted review
Reply from Blackhawk Network
Hi Laura,
Thank you so much for your kind words and 5-star review! We are happy to hear that our team was able to restore your expired card balance at no cost and provide a positive experience. Your appreciation means a lot to us, and we are grateful you took the time to share your feedback. Please do not hesitate to reach out if you ever need assistance again.
Regards,
Maurice V.
Blackhawknetwork.com
Fabulous quick customer service
Fabulous quick customer service, very knowledgeable about all my questions
April 28, 2026
Unprompted review
Reply from Blackhawk Network
Hello Jason,
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you found our customer service quick and knowledgeable, and that we were able to address all of your questions effectively. Your kind feedback means a lot to our team and reinforces our commitment to providing excellent support. We truly appreciate your trust in Blackhawk Network and look forward to assisting you again whenever needed.
Regards,
Maurice V.
Blackhawknetwork.com
I was having a bit of trouble resolving…
I was having a bit of trouble resolving a rebate owed me and the phone staff helped clear up the problem.
April 10, 2026
Unprompted review
Reply from Blackhawk Network
Hello there,
Thank you so much for taking the time to share your experience and for the 5-star review. We are glad to hear that our phone support team was able to assist you and help resolve the rebate issue. Providing clear, helpful support is very important to us, and your feedback lets us know we are on the right track. We truly appreciate your trust in Blackhawk Network and look forward to assisting you again if you ever need us.
Regards,
Maurice V.
Blackhawknetwork.com
Reply from Blackhawk Network
Hi Lyn,
Thank you for taking the time to share your positive feedback and for the 5 star rating. We’re glad to hear that your concern was addressed successfully, as providing helpful and reliable support is always our goal. We truly appreciate your trust in Blackhawk Network and thank you for choosing us.
Regards,
Maurice V.
Blackhawknetwork.com
Reply from Blackhawk Network
Hello Aoi,
Thank you so much for taking the time to share your kind feedback and for the 5 star rating. We are happy to know you had a positive experience and that our team was able to provide friendly service. Your comments truly mean a lot to us, and we appreciate you choosing Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
Easy to use and easy to download.
April 2, 2026
Unprompted review
Reply from Blackhawk Network
Hello there,
Thank you for taking the time to share your feedback and for the 5-star rating. We’re glad to hear you found the experience easy to use and the download process straightforward. Your positive comments mean a lot to us and help reinforce our commitment to providing simple, reliable solutions. We truly appreciate your support and look forward to serving you again in the future.
Regards,
Maurice V.
Blackhawknetwork.com
Was very helpful and quick to respond…
Was very helpful and quick to respond to my request
April 30, 2026
Unprompted review
Reply from Blackhawk Network
Hello Brady,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that our team was helpful and quick to respond to your request. Providing timely and supportive service is very important to us, and your feedback lets us know we are on the right track. We truly appreciate your 5-star review and your trust in Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
Above & Beyond Customer Service
The customer service agent went above and beyond to solve my problems and ensure my original balance was restored. She was very kind and patient and I would recommend this service.
April 16, 2026
Unprompted review
Reply from Blackhawk Network
Hi Stephanie,
Thank you so much for your 5-star review and for taking the time to share your experience. We are delighted to hear that our customer service agent was able to go above and beyond to resolve the issue and ensure your balance was fully restored. Providing kind, patient, and effective support is very important to us, and your recommendation truly means a lot. We appreciate your trust in our service and are always here if you need further assistance.
Regards,
Maurice V.
Blackhawknetwork.com
Excellent service
Excellent service, agent went above and beyond to help
April 16, 2026
Unprompted review
Reply from Blackhawk Network
Hello Melanie,
Thank you for taking the time to share your positive experience. We are thrilled to hear that our agent went above and beyond to assist you, and your kind words truly mean a lot to our team. Providing excellent service is very important to us, and feedback like yours motivates us to keep delivering the high level of support our customers deserve. We sincerely appreciate your trust in Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
Customer service rep was extremely…
Customer service rep was extremely helpful with my 2 cards I had trouble getting. Very polite . Hung up Very pleased.
April 15, 2026
Unprompted review
Reply from Blackhawk Network
Hello Nicole,
Thank you for taking the time to share your 5-star experience with us. We are glad to hear our customer service representative was able to assist you with your two cards and provide polite, helpful support. Your kind words and satisfaction mean a lot to our team, and we truly appreciate you choosing Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
Excellent response and resolved issue…
Excellent response and resolved issue with in no time. I am totally satisfied with the service and the way they treated customer. My issue has been resolved. Thanks once again the tremondous response from CS team.
April 27, 2026
Unprompted review
Reply from Blackhawk Network
Hi there,
Thank you for taking the time to share your positive experience with Blackhawk Network. We are delighted to hear that our Customer Support team was able to respond quickly and resolve your issue to your satisfaction. Your kind words about our service and customer care truly mean a lot to us and motivate our team to continue delivering excellent support. We appreciate your trust and thank you again for choosing us.
Regards,
Maurice V.
Blackhawknetwork.com
Reply from Blackhawk Network
Hello there,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you received excellent customer service, and your kind words mean a great deal to our team. Feedback like yours motivates us to continue providing a smooth and supportive experience for our customers. We truly appreciate your trust in Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
Reply from Blackhawk Network
Hi LaRosa,
Thank you for taking the time to share your experience and for the 5-star rating. We are glad to hear that everything went smoothly and that we met your expectations. We appreciate your support and look forward to serving you again soon.
Regards,
Maurice V.
Blackhawknetwork.com
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