I had a short flight deadline out of Munich after a business meeting outside the city, and was worried my poor German and local companies would compromise getting there on time. Found Blacklane -... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My driver was waiting for me with a sign, as expected. He immediately grabbed the two heaviest bags, including a large checked bag my wife used while spending the month in the UK. The vehicle was very... See more
Company replied
This was the first time I have used Blacklane and I will definitely use it again. Mr. Ali was so kind and so thoughtful! He knew we were celebrating our 27th Wedding Anniversary and played various son... See more
Company replied
We had a lovely young lady called Joanna. She couldn’t have been nicer, checking whether we were cool/warm enough, putting on music that we liked and generally talking to us on and off throughout the... See more
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Company details
Written by the company
Upgrade your travels with Blacklane. We bring peace of mind to the most stressful part of travel: between the front door and your destination. Our chauffeurs are available for airport transfers, by the hour, on-demand and for city-to-city trips, ensuring guest safety, efficiency, and comfort across more than 500 cities worldwide. Book your Blacklane service at all-inclusive rates on our website or app or via distribution and channel partners.
Contact info
Feurigstrasse 59, 10827, Berlin, Germany
- social@blacklane.com
- www.blacklane.com
4.6
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Godwin David Sumaila driver
The driver, Godwin David Sumaila, was a calm presence in difficult traffic. He was a great conversationalist. Service was impeccable, as was the condition of the car. The experience was well worth the cost! Thank you for hiring such good staff!
July 27, 2026
Unprompted review
Reply from Blacklane
Dear Ms. Hardgrove,
What a lovely note to receive, thank you for sitting down to share how your ride unfolded. It's wonderful to read that Godwin brought such a calm and steady presence through tricky traffic, kept the conversation flowing, and paired it all with an impeccable standard of service and a spotless vehicle.
Please also accept our apologies for the little wait in replying. Compliments about our chauffeurs are always a highlight, and we'll happily pass your appreciation on to Godwin, who we know will be proud to hear he made your journey feel so worthwhile.
Here's to many more calm, comfortable rides together whenever the road calls.
Warm regards,
Veronica
I had an excellent experience with my chauffeur
I had an excellent experience with my chauffeur. He arrived early, communicated clearly throughout the pickup process, and was professional from start to finish. He helped with my luggage, made the trip comfortable, and got me home safely. I truly appreciated his outstanding service and would highly recommend him to anyone looking for a reliable and courteous driver.
July 28, 2026
Unprompted review
Reply from Blacklane
Dear Valued Guest,
How wonderful of you to write about your recent journey with us. Reading that your chauffeur arrived ahead of time, kept you informed throughout the pickup, lent a hand with your luggage, and made the entire ride feel comfortable and safe is exactly the kind of experience we hope every guest walks away with.
We'd also like to say sorry for not replying a little sooner. Your recommendation truly means a great deal, and we'll make sure your appreciation reaches the chauffeur who looked after you so well.
May your future travels be filled with the same ease and care, and we look forward to being part of them.
Sincerely,
Veronica
Safe & Good Experience
My Driver was friendly, on time, good driver and very helpful.
July 27, 2026
Unprompted review
Reply from Blacklane
Dear Valued Guest,
Thank you for taking a moment to share your experience with us. It's wonderful to hear that your ride felt safe and that everything went smoothly from start to finish.
We're truly pleased that your chauffeur made such a positive impression with their friendliness, punctuality, and helpfulness. Feedback like yours means a great deal to us and to the chauffeurs who take pride in every journey.
We look forward to welcoming you on board again soon.
Kind regards,
Veronica
Arash was a wonderful driver
Arash was a wonderful driver, kind and personable. Chatty without being intrusive.
July 25, 2026
Unprompted review
Reply from Blacklane
Dear Ms. Leeves,
How kind of you to share a few words about your ride with Arash. It's lovely to read that he came across as warm, personable, and just the right kind of conversational, striking that balance guests so often appreciate.
We'd also like to apologize for not writing back a little sooner. Your note will absolutely find its way to Arash, and we know it will brighten his day to hear how much you enjoyed his company on the road.
May your next journey be just as pleasant, and we hope to have you with us again before long.
With thanks,
Veronica
Lousy back offfice support, marvellous driver
Driven was extremely helpful and polite. Support office staff gave me misinformation and created a lot of stress. Our plane was held on the tarmac for 45 minutes and I had no signal to contact the driver, so received a call as I was going through customs saying my driver had waited an hour and was about to leave. Very stressful and completely unnecessary.
July 26, 2026
Unprompted review
Reply from Blacklane
Dear Al,
Thank you for writing so openly about how your recent trip unfolded. It's a relief to know your chauffeur came through with warmth and professionalism, though we're genuinely sorry the guidance from our support team turned an already tense moment into something more stressful.
Sitting on the tarmac for 45 minutes without a way to reach anyone is hard enough, and being told at customs that your ride was on the verge of leaving is not the reassurance you deserved. Your comments will help us look closely at how we handle flight delays and communication gaps like this one.
We truly hope the next time you travel with us feels effortless from touchdown to arrival.
Kind regards,
Veronica
Baris Ozdemir ...great driver....great…
Baris Ozdemir ...great driver....great person....
July 25, 2026
Unprompted review
Reply from Blacklane
Dear Mr. Konstandinidis,
Thank you for stopping by to leave such a lovely note about your recent ride. Hearing that Baris stood out both as a skilled chauffeur and as a genuinely great person is the kind of compliment that truly resonates with us.
We also owe you a small apology for the wait in getting back to you. Rest assured your kind words will be shared with Baris, who will be delighted to know the positive impression he left.
May your future journeys be just as memorable, and we look forward to having you with us again soon.
With thanks,
Veronica
Excellent service
July 24, 2026
Unprompted review
Reply from Blacklane
Dear Laura,
Thank you for taking a moment to leave us such a lovely note about your recent journey. Reading that our service met the mark is genuinely uplifting for our whole team.
We'd also like to apologize for not replying a little sooner. Short and kind words like yours carry a lot of weight, and we're grateful you chose to share them.
We can't wait to welcome you on board again whenever your travels take you our way.
Best wishes,
Veronica
Blacklane provides a service I won't do without
Blacklane drivers are always on time. They communicate with me as I am travelling through the airport process, including my frequent international travel and the associated issues. I have used Blacklane for a number of years now and it is my go to for travel transport.
July 25, 2026
Unprompted review
Reply from Blacklane
Dear Ms. Siegele,
How lovely of you to sit down and write about your experiences with us, thank you so much. Knowing that our punctuality and the communication throughout your airport journeys, especially on your frequent international trips, have made Blacklane a trusted part of your travels for years is truly special to hear.
We also owe you a small apology for the delay in coming back to you. Loyalty like yours is something we never take for granted, and it motivates our chauffeurs and the wider team to keep showing up the same way on every single ride.
Here's to many more smooth arrivals and departures together.
With thanks,
Veronica
Driver was given incorrect…
Driver was given incorrect location/address on 1st trip pickup 7/23 from DFW International Airport! Mistakes happen, but I corrected location/address and the driver was not given the updated address for the 2nd trip on 7/26! No excuse!
July 23, 2026
Unprompted review
Reply from Blacklane
Dear Ms. Chatman,
Thank you for letting us know about what happened across both of your rides, and we're sorry the pickup details didn't reach your chauffeur as they should have. Having to correct the address once is already frustrating, and we completely understand why seeing the same issue repeat on your second trip on July 26 felt unacceptable.
We also want to apologize for not getting back to you sooner. If you'd be willing to share a little more with us at guestrelations@blacklane.com, we'd like to look into both bookings and understand where the address update was lost.
Your feedback matters to us, and we hope to have the chance to give you the seamless experience you were expecting from the start.
Warm regards,
Veronica
Seamless amazing will use again the…
Seamless amazing will use again the Driver Felix was very informative gave me some insider tips which I really loved thank you
July 25, 2026
Unprompted review
Reply from Blacklane
Dear Mr. Lopez,
Thank you so much for taking a moment to share your experience with us. It's wonderful to hear that everything went smoothly and that Felix made your ride even more memorable with his local insights.
Moments like these are exactly what we hope every guest takes away, and we'll be sure to pass your kind words along to Felix. We can't wait to welcome you on board again soon.
Warm regards,
Veronica
First time customer!
This was the first time I have used Blacklane and I will definitely use it again. Mr. Ali was so kind and so thoughtful! He knew we were celebrating our 27th Wedding Anniversary and played various songs about love and marriage while he drove us to dinner. The car was a new Lincoln Navigator. It was beautiful! He made the experience even better!
July 25, 2026
Unprompted review
Reply from Blacklane
Dear Mr. Barreto,
Thank you for choosing Blacklane for such a meaningful occasion and for sharing your first experience with us. It means a great deal to hear that Ali added a personal touch to your anniversary evening and that the vehicle matched the moment.
Congratulations on 27 years together, and thoughtful gestures like the music Ali chose are exactly what we hope every guest remembers. We look forward to being part of many more special journeys with you.
Kind regards,
Veronica
Reply from Blacklane
Dear Valued Guest,
Thank you for sharing a few words about your recent ride with us. We're pleased to know your chauffeur arrived ahead of time and made the journey easy and enjoyable through their friendly, helpful manner.
Small details like these mean a lot, and we appreciate you highlighting them. We hope to have the pleasure of arranging another smooth ride for you before long.
Sincerely,
Veronica
I booked a ride and had to cancel due…
I booked a ride and had to cancel due to an illness that prevented me from getting in an airplane. Booking 905515510. I have reached out many times to ask to rebook to Monday 7/27. No reply from AI service. Other than to say they would help. The driver and myself tried to reach out to cancel. Held on the phone until it was to late to do anything to change booking.
July 24, 2026
Unprompted review
Reply from Blacklane
Dear Ms. Breining,
Thank you for taking the time to share what happened, and we are truly sorry to hear you were unwell and unable to travel. It is disheartening to learn that reaching us in time proved so difficult and that your attempts to adjust the booking went unresolved.
Please know we have already reached out to you directly to offer personal support and help make this right. Your feedback about the difficulty of getting timely assistance is important to us, and we will use it to improve how we handle urgent requests like yours.
We hope you are feeling much better and wish you a smooth journey ahead.
Kind regards,
Veronica
Outstanding staff
Our driver, Mariano, was the kindest, hardest-working, and most patient man on earth!
July 24, 2026
Unprompted review
Reply from Blacklane
Dear Valued Guest,
Thank you for taking the time to write such a lovely note about your recent ride. Hearing Mariano described in such glowing terms truly brightened our day, and it's clear he made a lasting impression through his kindness, dedication, and patience.
We'll happily pass your praise along to him, as feedback like this means the world to our chauffeurs. It would be a pleasure to welcome you on board again whenever your next journey calls.
With thanks,
Veronica
Very friendly driver and helpful with…
Very friendly driver and helpful with our luggage.
July 25, 2026
Unprompted review
Reply from Blacklane
Dear Ms. Larsen,
Thank you for taking a moment to tell us about your recent ride. It's lovely to know your chauffeur brought a friendly attitude and lent a helping hand with your luggage.
Small gestures like these make all the difference, and we're grateful you noticed. May your next travels be just as smooth whenever you choose to book with us again.
Sincerely,
Veronica
Reply from Blacklane
Dear Ms. Lugo,
Thank you for stopping by to leave us a note about your recent ride. It's great to know the experience came across as pleasant and that our chauffeur's professionalism stood out to you.
Simple, positive impressions like this mean a lot, and we truly appreciate you sharing yours. Whenever your next journey takes shape, we would be delighted to be part of it.
With thanks,
Veronica
Good service and easy to book &…
Good service and easy to book & coordinate
July 23, 2026
Unprompted review
Reply from Blacklane
Dear Mr. Kumar,
Thank you for sharing your thoughts on your recent experience with us. We're pleased to know that the booking and coordination felt straightforward and that the overall service met your expectations.
Making every step simple from reservation to arrival is something we care deeply about, so your words are truly encouraging. Whenever your plans call for a smooth ride, we would be honored to be part of the journey again.
Best wishes,
Veronica
What a comfortable
What a comfortable, no stress way to arrive home. Picked up by Ms. Mandeep Kaur, from the airport and delivered safely home.
Ms Kaur, helped with our luggage, gave us a warm welcome and all with a smile
July 23, 2026
Unprompted review
Reply from Blacklane
Dear Carol,
Thank you for taking the time to tell us about your journey home. It's heartwarming to read that Mandeep gave you such a calm, comfortable arrival, from the airport welcome to the helping hand with your luggage.
A friendly smile and a little extra care can turn a simple ride into something memorable, and we're so pleased that came through for you. We'll happily share your kind words with Mandeep, and we hope to be part of your next trip home whenever it comes.
With thanks,
Veronica
How Blacklane communicated updates…
How Blacklane communicated updates about change in pick up based on flight delays. Online booking fast and efficient
July 22, 2026
Unprompted review
Reply from Blacklane
Dear Ms. Vacchiano,
Thank you for taking the time to share how your recent booking experience went. We're glad the flight-delay updates reached you promptly and that reserving your ride online felt quick and effortless.
Keeping communication clear when travel plans shift is something we truly value, so it means a lot to know it made a difference for you. Wishing you smooth travels ahead, and we look forward to arranging your next ride whenever you need us.
With thanks,
Veronica
Efficient Service
Efficient, well presented drivers and immaculate vehicles.
July 22, 2026
Unprompted review
Reply from Blacklane
Dear Ms. Barton,
Thank you for stopping by to share a few words about your recent experience. It's wonderful to hear that our chauffeurs came across as efficient and well presented, and that the vehicles met your expectations.
Consistency in these details is something we care about deeply, so knowing it stood out for you means a great deal. Should another journey take you on the road, we would be honored to arrange it for you.
Kind regards,
Veronica
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