Black Rifle Coffee Reviews 

1,853
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, most reviewers were let down by their experience overall. Consumers frequently encountered massive delivery delays, missing items within their packages, and severe difficulties when trying to reach support teams for assistance. Reviewers noted that emails, phone calls, and automated chat systems consistently failed to provide any meaningful communication or timely problem resolution. Some reviewers were happy with the exceptional quality and rich flavor of the coffee once their shipments finally arrived. Some customers also mentioned that the apparel items they managed to receive fit comfortably and featured durable, attractive materials.

What people talk about most

Order

Reviewers mention negative feedback about order fulfillment, noting severe shipping delays and weeks of... See more

Customer service

Customers had negative experiences with customer_service, noting that support is virtually non-existent and... See more

Product

People report ambiguous experiences with product, often praising the taste and quality when orders arrive... See more

Response time

Consumers find response times to be disappointing and frustratingly slow across all support channels.... See more

Customer communications

Customers consistently note negative experiences with contact, highlighting that it is nearly impossible to... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had an active subscription. It ships out on the 15th of each month. My card was charged but after 12 days no email or tracking and when i contact customer support it is non existent. even their cha... See more

Rated 2 out of 5 stars

Pretty much what others have said. I ordered a patch, stickers and coffee (bag and kcups). The only thing shipped out to me was the Patch. Still waiting on everything else. Have sent an email with no... See more

Company replied

Rated 1 out of 5 stars

Same as everyone else is saying: got charged immediately but shipment MIA a month later. Customer service simply ignores every email and chat bot is trash. Orders had been getting slower for a while,... See more

Rated 1 out of 5 stars

Ordered coffee and tshirt on 11-26-25 and was charged for both. Coffee arrived, tshirt didn’t. Tracking for tshirt shows a shipping label created on 12-2-25 and then no update. Have tried multiple tim... See more


Company details

  1. Coffee Store
  2. Food Products Supplier

Information provided by various external sources

Black Rifle Coffee Company is a SOF veteran owned, small batch, roast to order coffee company. BRCC delivers the finest coffee on the planet to our customers.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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1.5

All reviews

(1,853)

148 reviews in the last 12 months

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Rated 1 out of 5 stars

Fake leaders, fake website

All their "discounts" on their website are BS. I tried five of them. None of them worked. When I found out that Evan Hafer and Mat Best were donating to Obama and act blue dot Co m, that was the end for me. Great coffee but the "leadership" supports EVIL people.

September 27, 2023
Unprompted review
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Rated 2 out of 5 stars

Not what I expected.

Veteran discount is not coming from black rifle it is offered through ID me but black rifle implied it was through them.
Last order was$.01 short of the free shipping. …. We take care of our vets. Ordered whole bean received ground coffee.
Black rifle going public for $1.5 billion ….. overall it not the vets they looking out for.

September 19, 2024
Unprompted review
Rated 1 out of 5 stars

Missing order, NO SUPPORT

We paid for our order on 8/31, we have had to follow up 3x with "customer service" now and it's 9/9 with no order even reaching USPS yet (they marked it "shipped" on the 4th...but as of this morning USPS does not have our package). So far NO COFFEE, NO REFUND, NO RESHIPMENT...ABSOLUTELY NO HELP FROM "CUSTOMER SERVICE."

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Black rifle is a good company.

I have been trying hundreds of different kinds of coffees until I came across black rifle just black. I now enjoy a cup every morning. There is nothing like that last mouthful. This coffee is so good. Just black is a very enjoyable coffee blend.

August 17, 2024
Unprompted review
Rated 5 out of 5 stars

I love their dark roast

I love their dark roast! It is BY FAR superior to Starbucks & I love supporting companies owned, run by or who support veterans. I don't understand the rating system. It shows 2 star rating but 85% of those who reviewed gave it 5 stars. Doesn't make sense to me. Oh well, I love it and will continue buying it.

August 16, 2024
Unprompted review
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Rated 5 out of 5 stars

EXCELLENT DECAF!

Their decaf coffee is EXCELLENT!! It's called JD and it is flavorful and never acidic!! If you are required to avoid caffeine as I am, you won't be disappointed. Ships fast and arrives in good shape!!

July 24, 2024
Unprompted review
Rated 3 out of 5 stars

There it is!

Tried the ready to drink espresso with cream. I can't believe I'm just now trying this for the first time! I've passed by it so many times but I couldn't see it because it's camouflaged...

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fast service

Fast service, always pleasant, help with all you need with questions. Easy to deal with. Love this place and coffee is exceptional.

June 4, 2024
Unprompted review
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Rated 1 out of 5 stars

Recently received their “Ak espresso “…

Recently received their “Ak espresso “ as a gift. Initially I was really excited to try it however my excitement quickly disappeared when I opened the package to just find regular coffee. Unfortunately their version of espresso didn’t brew in my machine it just tasted like water. I will never buy try it recommend this to anybody. Save your money!

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

FINALLY

FINALLY! A coffee that actually parts my hair! Recently visited a Scheels store in Chandler Arizona. Although I have heard of the Black Rifle Coffee brand, I was unable to find it locally until Scheels. I purchased a bag a dark roast and was really impressed with the bite of a flavorful AND strong coffee. I WILL be purchasing more for sure. Brings me back to the days when coffee was actually coffee!

Dale
USMC (ret)

May 27, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible customer service...Ordered 2…

Horrible customer service...Ordered 2 pounds of coffee from an online offer that included a free t shirt. Well instead of the free t shirt customer service said all they could do is give me a ten dollar e card. No one but the same customer service guy will respond, as I have sent six emails 3 of which requested BRC cancel my order....Well the coffee showed up Saturday....I want satisfaction.

May 19, 2024
Unprompted review
Rated 1 out of 5 stars

Tastes like it came from Satan's a$$crack

I received a bag of the "Thirty Presents Out" blend as a late Christmas gift and it was my first time experiencing their coffee. I am a modest person who can tolerate a lot...but this "coffee" has brought out the worst in me. In a word, it's awful. Each time I try it it gets worse. It's aggressive, bitter, rank, sharp. No amount of doctoring can help it. It tastes ugly and mean, like a hostile boomer at a Pride parade. It is literally shriveling my tongue as I write this, as it is the only coffee available for me to drink at work today...I try, again and again, to force myself to drink it, but it's like being punched in the face. It is full of hate and spite. It leaves a sour aftertaste that lingers in the back of the throat and cleaves the tongue to the roof of the mouth, like it's trying to get as far away from the taste as possible. I feel bad for my taste buds. This...substance is irredeemable. It tastes like it was scraped out of an oil derrick and was strained through a mummy, after which point Satan stuck his d!ck in it and gave it a gentle loving stir before bagging. This isn't coffee. I have no idea if this company was ever good, but if so, those days are either long gone, or I received a bag of ground demon-droppings by mistake. Avoid if you don't want to make your life worse for the experience; my quality of life has genuinely decreased in general, and I'm left wondering even as to the integrity of my friendship with the person who gave it to me, questioning what I possibly could have done to warrant such a betrayal. This stuff literally has given me existential dread and made me question aspects of my life that were once reliable, comforting and good. The sun has set on my innocence and I now know how truly cold and uncaring the universe really is. STAY AWAY.

April 30, 2024
Unprompted review
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Rated 2 out of 5 stars

Something was wrong this time!

I fell in love with Black Rifle coffee after drinking it at my niece's house in Salt Lake City. They order is ever three months or so. I have been ordering it from Wal Mart and loved it. This box of Freedom Fuel pods had grounds in almost every cup I fixed. I was so disappointed because I had to run it to a filter to drink it. It had to be the pods because my other boxes have never done this. I've been using it over a year now. It is the dark roast and still good but so aggravating to have to deal with this.

March 28, 2024
Unprompted review
Rated 1 out of 5 stars

Customer Service is horrendous

I have had issues with the website every time I have used it in the past three years.
I tried to sign up for the coffee club for two days and every time I entered my information I got a message that something went wrong and to try again later.
I tried to order as a guest and four times at checkout I noticed that one item was changed to one I didn’t want and my state of residence was changed to a different state.
I tried calling today and after being on hold far too long and listening to the damned awful music and annoying announcements I hung up. I called back later to request a call back but that option was not offered that during that call. After a long wait I hung up.
I’m never buying their coffee again and I have been drinking it exclusively for the past 3-4 years.
I wanted to send an email but I couldn’t find one.
There are other veteran coffee makers and I will try those.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

We love Black Rifle coffee

We love Black Rifle coffee. I order directly from the company. Have nothing but a good experience and great coffee. My husband is a vet and we love supporting veteran companies.

April 1, 2024
Unprompted review
Rated 1 out of 5 stars

T SHIRTS

T SHIRTS
Over priced and cheap quality
Look closely at the neck along the stitch line where the (grey) tab usually is. They cut it. WHY?
They cut it to fool you. The shirt costs them about $3. They slap on a one color silk screen (patriotic) image to "pull on your heart" and they charge $27.99
The T shirt is GENERIC.

March 28, 2024
Unprompted review
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Rated 1 out of 5 stars

Horrid customer service

Horrid customer service. Too bad, my son loves this brand and I have been buying it for a while, switching between a few different brews. There was a quality issue, but no matter what I say in my communications, I just get a form reply with no resolution.
American company, supposedly formed out of respect, then they get big and no longer care about their customers. This American no longer supports this company. I'll take my business elsewhere and tell everyone I know.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Black Rifle Tactisquatch is the first…

Black Rifle Tactisquatch is the first coffee I have had in a long time that is good every time and always is the same. They have a loyal subject. I started drinking it 3 months ago. I buy pods for a single cup Kuerig

Tim

March 17, 2024
Unprompted review
Rated 1 out of 5 stars

Garbage

This coffee.. in a single word.. is : awful.
Do yourself a favor.. do not waste your money on this coffee as it is garbage.

December 26, 2023
Unprompted review

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