The website showed the products in detail and ordering was straightforward. Our item was delivered on time and with email updates and once received is exactly as described, so a perfect experience fro... See more
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See what reviewers are saying
I was looking for a small daypack and Blacks had quite a good selection. Found one in the sale at a bargain price.
Had a great experience today buying walking boots. The staff, Ollie in particular, was really helpful - he must have gone to the back room five times when I kept asking for different sizes, but becaus... See more
Company replied
Had a great exerpeince getting some walking boots for myself today. We visited Blacks in Bond Street, Bristol. Welcomed as we came into the shop and asked what we were looking for, and shown the righ... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Bristol
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
71 The Horsefair, Broadmead, BS1 3JP, Bristol, United Kingdom
- 01172 448566
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Extremely helpful staff who gave great…
Extremely helpful staff who gave great advice on the products I was looking at. I bought exactly what I needed and have been looking for in a long time.
May 26, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Jake was really helpful and very…
Jake was really helpful and very experienced. He helped us find the best deal and we were in and out with a bargain in no time.
May 25, 2025
Unprompted review
Reply from Blacks - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
I had to get some last minute boots for…
I had to get some last minute boots for a walking trip and had great service from James. Knowledgable, friendly and professional even while being very busy.
May 22, 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Blacks walking shoes review
Jake was incredibly helpful and lovely, he gave excellent advice on the shoe best suited for me, had great knowledge of the stock too. Really listened to why I would be needing them and gave great advice and tips based off of that. Friendly and chatty, I would definitely go here again as he was so helpful.
May 18, 2025
Unprompted review
Reply from Blacks - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
James is a legend
I went in to pick up festival gear yesterday just before closing time, feeling a bit bad about asking so many questions so late on a Monday. The service was absolutely excellent, James was a real gem helping me find all the stuff I needed and making a couple of recommendations. Big thanks to James for the smiles and the chat
May 19, 2025
Unprompted review
Reply from Blacks - Bristol
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Friendly and helpful staff
Friendly and helpful staff. Was served by sue
May 16, 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
An overall brilliant experience!
Josh gave me some very well needed expert advice on buying a pair of walking shoes for my summer hiking experience to Switzerland.
It was great to go into a shop and be advised on the footwear and socks that will serve my particular situation.
The rest of the team were very attentive, helpful polite and patient too.
Would highly recommend this sBlacks store if you live in Bristol or are close by!
May 15, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Amazing experience and advice
Both Josh and ollie were super helpful whilst i was looking for some new hiking shoes. Quickly came to a decision following their tips and advice. It just went so smooth and im so excited to start using my shoes. I really dont enjoy shoe shopping but this was the best experience i could have hoped for.
May 15, 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Very helpful good advice.
Sue, the assistant in the Bristol store, was very helpful indeed as well as knowledgeable about the walking boots I was looking at. I was able to spend time trying out the boots in the store and ended up making a purchase.
May 12, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
All good 👍
Jack was really great recommending walking shoes. Always had helpful staff here :)
May 10, 2025
Unprompted review
Reply from Blacks - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Brilliant service
Excellent service from staff both times I went to the store. Special thanks to Josh who went the extra mile helping me with a return.
May 4, 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Had a fantastic experience in store…
Had a fantastic experience in store with helpful and super knowledgeable staff especially Josh who was super helpful and said about things that weren't 100% needed from the DofE kit list. Would definitely recommend and would definitely come back in the future for any purchases. Thanks for a good experience.
May 3, 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Great customer service from James
Great customer service from James - helped me select the perfect walking shoes. Friendly without being overly in-your-face
April 29, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Excellent service from James who gave…
Excellent service from James who gave me relevant advice on a raincoat and was friendly and polite
April 28, 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent assistance by clerk 003 on…
Excellent assistance by clerk 003 on april 15th. Friendly, efficient and expertly! Well done!
April 15, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Well customer service was polite and…
Well customer service was polite and chatty willing to help. Can't find any fault will defo go back to blacks when visiting bristol.
April 25, 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great customer service and advice…
Great customer service and advice shopping for a tent and outdoor clothes.
April 22, 2025
Unprompted review
Reply from Blacks - Bristol
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Sue was very efficient and patient
Sue was very efficient and patient, providing me with a variety of shoes to try.
April 14, 2025
Unprompted review
Reply from Blacks - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
I went to the check the cost of boots…
I went to the check the cost of boots for my son DoE and we were helped by Sue. She was knowledgeable, friendly and very helpful.
She kindly asked if we had a DoE card to apply further discount.
Very happy customer and great service.
April 14, 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Friendly and useful service
Friendly and useful service from Josh and James
March 31, 2025
Unprompted review
Reply from Blacks - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
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