Blacks - Sheffield Reviews 

1,458
TrustScore 5 out of 5

4.9

69 The Moor Shopping Centre, S1 4PF Sheffield, GB


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Rated 5 out of 5 stars

I had a specific need for shoes appropriate to wear after surgery, and Rio was fantastic, listening to me and guiding me to some shoes that met my requirements, and letting me know how to return them... See more

Company replied

Rated 5 out of 5 stars

Went into store looking for camping equipment for my son and was helped by Rio . She was polite , friendly and helpful and seemed to have solid knowledge of the merchandise and what would best suit he... See more

Company replied

Rated 2 out of 5 stars

Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... See more

Company replied

Rated 5 out of 5 stars

Stevie and Maddie were super helpful today. Professional, friendly and sorted me with another camping chair for my holiday. Thank you Stevie and Maddie!

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. Activewear Store
  3. Bags and Luggage Store
  4. Camping Store
  5. Running Store
  6. Shoe Store

About Blacks - Sheffield

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 69 The Moor Shopping Centre, S1 4PF, Sheffield, United Kingdom

  • 01143 999828

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,458)

3,600 reviews in the last 12 months

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Rated 5 out of 5 stars

Walking shoes

Went to to find some walking shoes.
Store assistant Emily was v.helpful in finding a great pair.

June 1, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Helpful friendly staff

Helpful friendly staff

June 3, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Blacks Customer Care Team

Rated 5 out of 5 stars

I went in with some questions around camping

I went in with some questions around camping and was suitably helped and informed by Stevie, she helped me pick out a full kit and no question was too much for her,

Great service from her

May 29, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great staff and products !

Had lots of help from the wonderful Emily, got some fab shoes, thank you !

June 2, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Amazing services Emily was epci

Amazing services Emily was epic

June 1, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Backpack Assistance

Everyone we spoke to was super helpful and kind, Emily in particular was incredible and helped me find the perfect backpack for my trip to South Africa. She knew the perfect bag thanks to firsthand experience and told me everything i needed to know.

It’s a really nice shop and everything so easy to find!

May 31, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgeable staff

I came in today to purchase a tent. I was greeted at the door by the friendly manager and said I wished to purchase a tent.
Jade served me and assisted me with my purchase providing good knowledge and Exelent customer service experience. jade also provided me with a leaflet containing tent care information.
She was friendly and I look forward to shopping at Sheffield blacks again.
As I left the store the manager said a friendly goodbye

May 28, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Emily was great at helping me to choose…

Emily was great at helping me to choose a replacement pair of walking boots. I told her my requirement & left it to her it, she nailed it bringing out two pairs one of which, North Face, was perfect for me. Emily was very friendly, attentive & helpful.

May 24, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Great customer support

Great customer support with Emily

May 24, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Rio went above and beyond to help us…

Rio went above and beyond to help us today in the Sheffield store. She gave us lots of time and was very patient as we checked our cycle rack product that there were no bits missing, after it had been delivered by Evri quite badly damaged. Thank you for excellent service. Nothing was too much trouble for her. 😀

May 24, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

I had such a lovely time at Blacks and…

I had such a lovely time at Blacks and it was with the worker called Mollie, she helped me answer all questions even if some of them was silly. She’s a polite lady and made my experience in the shop worth while.

May 18, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

My experience was good

My experience was good, staff were friendly, Emily in particular was very helpful.

May 19, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very nice service from Emily was…

Very nice service from Emily was amazing and very helpful

May 19, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

visited Your Sheffield the more store…

visited Your Sheffield the more store on entering the store I was greeted by a lovely member of staff Emily I was enquiring about a cadac barbecue. Emily gave me all the information I needed to know and more she was very knowledgeable and helpful I ended up buying one . Emily also let me use a trolley to take it to my car which was Very much appreciated. Emily went above and beyond excellent customer service 🌟🌟🌟🌟🌟
The next day I returned back to the store and I purchased a smaller barbecue the member of staff that helped me again was very knowledgeable and helpful Rio 🌟🌟🌟🌟🌟 . Rio offered to help carry the barbecue round to the car for me which again I was very much appreciated. The staff at this store are extremely helpful very knowledgeable very friendly I will definitely be returning because of the customer service I have received.

May 14, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Blacks Customer Care Team

Rated 5 out of 5 stars

Amazing customer service and very helpful team!!

Such a lovely team! Thank you so much to Stevie, Maddie and Rio who were so helpful and kind. They helped my family choose a Tent and was able to give us all the information we need and tips as well. I recommended the shop to our friends and they all came and purchased at this store! Best customer service ever! Thank you so much and wishing you all the best!!!

April 22, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service from Simon in the shoe department.

Incredibly knowledgeable about all the different brands and their foot profiles.

Amazing service.

May 7, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Happy camper

Came to pick up a tent Ribble 3 Eurohike tent and was very happy with my purchase, which was very nicely priced!
I was served by a lady called Emily who was absolutely fantastic, super friendly and brought a proper smile to my face!
10/10, keep it up Em!

April 29, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Extremely knowledgeable and helpful staff

Fantastic service and help and advice from the Moor shop. I needed to update some of the camping equipment for our scout group and Adam was extremely knowledgeable and helped me find the right replacements. He really knows his stuff and is a credit to the store.

April 19, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Blacks Sheffield the moor .

Blacks Sheffield the moor .

Had a really great experience dealing with a staff member named Adam. Each time I have been into store he's been a great help . He helped me set up a osprey backpack that wasn't bought from the store due to not stocking the item . He is extremely knowledgeable and offers great advice on products.
You can tell he has a passion for camping and walking outside of his work environment. He is a credit to your chain of stores . Shame not all staff members in store share his attitude to serving customers.

April 25, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Not RIP Off Merchants By A Long Way

Fantastic service, the big lad with the beard has so much knowledge of the great outdoors.
Must be nice to know the best equipment for me needs and didn't try to rip me off with more experience items that I didn't need. Experienced staff is essential in a store like this and these guys have it in spades.
This is my go to store from now on .
Thank you for taking time to help and also for your friendly service.

April 18, 2025
Unprompted review
Blacks - Sheffield logo

Reply from Blacks - Sheffield

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

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