I had a specific need for shoes appropriate to wear after surgery, and Rio was fantastic, listening to me and guiding me to some shoes that met my requirements, and letting me know how to return them... See more
Company replied
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Went into store looking for camping equipment for my son and was helped by Rio . She was polite , friendly and helpful and seemed to have solid knowledge of the merchandise and what would best suit he... See more
Company replied
Ordered on-line and even though I ordered my size they were too small. I returned them to a branch to exchange but to be honest, I found the shop staff a little bit arrogant, as in "oh joy" muttered w... See more
Company replied
Stevie and Maddie were super helpful today. Professional, friendly and sorted me with another camping chair for my holiday. Thank you Stevie and Maddie!
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Sheffield
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
69 The Moor Shopping Centre, S1 4PF, Sheffield, United Kingdom
- 01143 999828
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Emily was a great help and went the…
Emily was a great help and went the extra mile to help us find and order the products we wanted.
October 5, 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Alisha provided outstanding service
Alisha provided outstanding service! She was incredibly helpful, knowledgeable and made sure I had everything I needed. Her personable and friendly demeanour made the experience truly enjoyable. Alisha went above and beyond to assist me, and her expertise was evident in every interaction. I left feeling well taken care! Exceptional service!!
October 4, 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Reply from Blacks - Sheffield
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Thank you Ross
Ross was really helpful today with picking out the right hiking shoes
He was very friendly and knowledgeable
September 23, 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
A excellent service fast delivery and…
A excellent service fast delivery and excellent service from all the staff at Sheffield moor branch :) thank you :)
September 3, 2024
Reply from Blacks - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Always very helpful and good prices
Always very helpful and good prices, Mollie was very on show sectio .
September 15, 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Mollie was fantastic she is reall very…
Mollie was fantastic she is reall very helpful young and enthusiastic and polit.....I have a great experience in that store
September 15, 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Absolutely brilliant staff
Absolutely brilliant staff. Very helpful very friendly and always take time to fully answer customers questions. Also very well stocked shop with everything you might need
September 12, 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Called in and was expertly assisted by…
Called in and was expertly assisted by Emily
Thanks
September 6, 2024
Unprompted review
Reply from Blacks - Sheffield
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Sheffield
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Blacks Customer Care Team
Fabulous service
We were served by Stevie and Emily today they were really helpful and quickly resolved an issue we had. We left the store with a new tent, sofa, chair, collapsible kettle, fairy lights and ordered a footprint and carpet for our new tent, Thank you so much, Stevie and Emily for helping us today. We would definitely recommend Blacks Sheffield and will definitely return for our camping items 😁
August 31, 2024
Unprompted review
Reply from Blacks - Sheffield
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Emily was a great help
Emily was a great help. First time I've been in and it's a great shop.
August 29, 2024
Unprompted review
Reply from Blacks - Sheffield
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Blacks Customer Care Team
Hi l would just like to praise your…
Hi l would just like to praise your staff Emily,Stevie and Rio they are a great asset to your company everything we asked for and help was outstanding they where a joy to be around we will definitely be shopping at Black again due to your great staff.
August 24, 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Blacks Customer Care Team
Emily was amazingly helpful and quick!
Emily was amazingly helpful and quick!
August 15, 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Reply from Blacks - Sheffield
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Emily went above and beyond to help me…
Emily went above and beyond to help me complete my purchase. Amazing service.
August 10, 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Great service
I needed some new hiking boots and L gave me plenty of help and advice in selecting the correct pair for my needs. Her knowledge and patience was invaluable. Blacks are lucky to have her.
August 10, 2024
Unprompted review
Reply from Blacks - Sheffield
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Always a fast and efficient service…
Always a fast and efficient service from staff at Blacks in Sheffield at the Moor. Great vertical and horizontal range of items and equipment at reasonable prices.
Thanks Alicia for your help today, much appreciated 👍
August 6, 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Blacks Customer Care Team
Looking for a tent
Simon was really helpful and discussed our options for a future tent.
Friendly and funny
August 5, 2024
Unprompted review
Reply from Blacks - Sheffield
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Absolutely amazing
Absolutely amazing! Staff.
Even over the phone Emily was showing great customer service.
Harriet was helpful in the store she showed me how to use the product.
Blacks are lucky to have staff like that.
GREAT CUSTOMER SERVICE!!!
August 4, 2024
Unprompted review
Reply from Blacks - Sheffield
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
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