Great for sampling topical books to decide if they're worth a full read, capturing core ideas without fluff. Ideas for improvement include: - summary format could be improved via AI (easier to re... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My subscription renewed automatically without giving me any prior notification. Support responded in time to provide an alternate solution which I felt satisfied. So please remove auto renewal feat... See more
Company replied
I had an annual subscription to Blinkist which I used on and off and it was a great experience overall. What I did not realise is that the subscription auto-renews without a prompt so one day I just s... See more
Company replied
The app works fine. Daily recommendations are very useful with all amount of books they have. And the customer service team is just excellent. I wanted to cancell my subscription once the payment wa... See more
Company replied
Company details
Written by the company
Blinkist is here to help you learn faster and smarter. It offers summaries from thousands of bestselling non-fiction books to read or listen to in just 15 minutes. Get the key ideas from the top books, podcasts, and experts in 15 minutes with the Blinkist app.
Contact info
Sonnenallee 223, 12059, Berlin, Germany
- hello@blinkist.com
- blinkist.com
4.2
Great
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service and product are top notch!
I contacted customer service about my account and they were extremely helpful. Representative Widy offered several solutions on how to rectify my issue and was extremely professional and generous with me. Widy was a great example of how to build customer loyalty through personal service. Great experience.
June 11, 2026
Unprompted review
Reply from Blinkist
Hi Alice, we're absolutely thrilled to hear that you're loving the app. Providing excellent support is just as important to us as delivering great content, and your feedback means a lot to our entire team. Happy learning! All the best, Team Blinkist
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Service is close to the customer
Service is really great, very quick and precise for finding a solution, absolutely close to the customer.
June 11, 2026
Unprompted review
Reply from Blinkist
Hi Nancy, thank you so much for taking the time to share your experience! Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. All the best, Team Blinkist
Customer Service
I had entered the wrong email address on my account, and when I changed my phone, I was unable to transfer the app because I couldn’t verify the change by email. The customer services team responded quickly and were very helpful in resolving the issue.
June 9, 2026
Unprompted review
Reply from Blinkist
Hi JM,
Thank you for sharing your experience with us.
We're glad to hear that our support team was able to help resolve the issue quickly and get you back into your account. We understand how frustrating it can be to run into access problems, especially after changing devices.
It's wonderful to know that our team was able to assist you with updating your email address and restoring access to the app. We'll be sure to share your kind feedback with them, they'll be delighted to hear that their efforts made a difference.
Thank you for being part of the Blinkist community, and please don't hesitate to reach out if you ever need assistance in the future.
Happy learning!
Best,
Team Blinkist
Poor Customer Service and Double Charging
I initially contacted Blinkist support after experiencing issues signing up for the free trial. The website directed me to Apple Pay, where a card check was successfully completed, before prompting me to either continue in the browser or download the app.
After downloading the app, I was asked to sign up again through my Apple subscription. However, when I then tried to log in, I was met with an error message instructing me to contact customer support.
Despite emailing support and providing details of the issue, I received no response.
To make matters worse, I have since been charged twice for the service – once via my Apple subscription and a second time directly from my bank account. I have now had to chase Blinkist again to request a refund for the duplicate charge.
The app itself may be useful, but my experience with the sign-up process and customer service has been extremely disappointing. Being double charged and then receiving no response from support is not the level of service I would expect from a subscription company.
June 9, 2026
Unprompted review
Reply from Blinkist
Hello Nicola,
Thank you for sharing your experience. We're sorry to hear about the difficulties you encountered during the sign-up process, as well as the frustration caused by the billing issues and the delay in receiving support.
We understand how concerning it can be to see what appears to be duplicate charges, and we apologize for the inconvenience this situation has caused. This is not the experience we want our customers to have.
We'd like to take a closer look at your case and ensure it has been handled correctly. If you haven't already been assisted, please contact our support team via support@blinkist.com with your account details, and we'll be happy to investigate further.
We appreciate your feedback, as it helps us identify areas where we can improve both our onboarding experience and customer support.
Best,
Team Blinkist
Reply from Blinkist
Hi Fredrick, thank you so much for your positive feedback! We're delighted to hear that our team was able to work with you to find a solution that kept you happy with Blinkist. All the best, Team Blinkist
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Very responsive communication with…
Very responsive communication with Tobias. Extraordinary helpful!!!!
June 5, 2026
Unprompted review
Reply from Blinkist
Hi Birgit, thank you so much for your positive feedback! We're delighted to hear that our team was able to work with you to find a solution that kept you happy with Blinkist. All the best, Team Blinkist
Ready to meet the goal challenges
Despite initial challenges with registration, Blinklist staff member Lewis was able to fix the errors and I now enjoy access to great resources and just set my weekly goal.
Looking forward to exploring the new features.
June 3, 2026
Unprompted review
Reply from Blinkist
Hi Guy,
We really appreciate your feedback! It’s great to know we could provide a resolution for you. We’re always here if you need further support.
Happy learning!
All the best,
Team Blinkist
Customer service non-existent
Customer service did not step up with my problem of not being able to use search. Multiple attempts and still going back to AI Bot. Not able to speak to anyone and messages back and forth didn’t resolve the problem. Last communication I received was that it was being kicked up to tech support. Still waiting.
May 27, 2026
Unprompted review
Reply from Blinkist
Hi James, thanks for your feedback, and our apologies for the bad experience! Please reach out to us via support@blinkist.com from your registered email address, and we can help you further. All the best, Team Blinkist
Issue resolved in few hours
I omitted linking my subscription to my email account and was initially unable to access my account. I sent a mail to Support, and the issue was resolved in a few hours over the weekend.
May 31, 2026
Unprompted review
Reply from Blinkist
Hi,
Thank you so much for your feedback! We’re delighted to hear that our team was responsive, attentive, and able to resolve your concerns quickly.
All the best,
Team Blinkist
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Reply from Blinkist
Hi,
Thanks for your feedback! We’re always here if you need further support.
All the best,
Team Blinkist
Great customer service
Jean and the team are amazing in how quickly they respond and assist. Thanks, Blinkist team.
May 20, 2026
Unprompted review
Reply from Blinkist
Hi Pat,
Thank you so much for your wonderful feedback! We’re delighted to hear that our team was responsive, attentive, and able to resolve your concerns quickly.
All the best,
Team Blinkist
The support team were very quick to…
The support team were very quick to resolve my issue and went above and beyond to give me alternative options. Thanks Tobias and Fin.
May 27, 2026
Unprompted review
Reply from Blinkist
Hi Lucie,
We really appreciate your feedback! It’s great to know we could provide a fast response and resolution. We’re always here if you need further support.
All the best,
Team Blinkist
Professional and helpful follow-up
Professional and helpful follow-up. I really appreciate the support.
May 28, 2026
Unprompted review
Reply from Blinkist
Hi JV,
Thank you for your feedback! We’re glad to hear that your issue was resolved quickly.
All the best,
Team Blinkist
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Business dependent on people forgetting about subscription renewal.
Blinkist’s business model seems heavily dependent on people forgetting about their subscription renewal.
They attract users with a very cheap first-year offer, then automatically renew at a much higher price. When customers notice the charge immediately and ask for a refund, even without using the service, they refuse to refund the payment and only offer partial refunds.
In my case, I contacted support right after (like 2 min utes after!!!) noticing the charge and explained clearly that I did not intend to renew. Despite this, they repeatedly refused a full refund.
What is even more concerning is that after looking online, I realized many other customers are reporting exactly the same experience and making the same complaint about unexpected renewals and refused refunds.
Very disappointing customer experience and extremely aggressive renewal practices. Be very careful when subscribing and make sure you cancel well in advance.
May 27, 2026
Unprompted review
Reply from Blinkist
Thank you for sharing your feedback, Filipa. We’re sorry for the frustration experienced and appreciate you taking the time to share your experience.
We aim to make our subscription terms, including pricing, discounts, auto-renewals, and renewal costs, as transparent as possible. (These details are provided during checkout, in our Terms of Service, within account settings, and through renewal reminders sent before a subscription renews.)
We are always looking for ways to improve how we communicate with our members, so we truly appreciate your feedback.
If you have any questions or concerns, our team is here for you at support@blinkist.com.
All the best,
Team Blinkist
After accidentally setting payment for…
After accidentally setting payment for annual but not using service anymore they refunded me as i told them same day.
May 22, 2026
Unprompted review
Reply from Blinkist
Hello Mike,
Thank you for taking the time to share your experience. I’m glad we were able to resolve the issue quickly for you after the accidental annual purchase.
Best,
Team Blinkist
Voucher activation
I had lost my blinkist voucher some years ago. When rediscovered recently the voucher could not be activated any longer. I contacted the blinkist team, who responded immediately and provided me with a valid voucher. Thanks again for your kind help and support. Cheers, Jörg
May 16, 2026
Unprompted review
Reply from Blinkist
Hello Jörg,
Thank you for sharing your experience, Jörg. We’re really glad we could help you reactivate your Blinkist voucher and get you set up again without delay.
We appreciate your kind words and are always happy to support whenever you need assistance. Enjoy exploring Blinkist!
Best,
Team Blinkist
I would give zero stars if I could
I would give zero stars if I could. I mistakenly signed up to this and was charged £79.99. I haven’t used any content whatsoever and requested a refund the same day but have been refused. Avoid at all costs .
May 22, 2026
Unprompted review
Reply from Blinkist
Hello There,
We’re sorry for the inconvenience. If this is your first-time charge, we’re generally able to offer a refund when the request is made within 14 business days of the transaction, provided the purchase was made via our website or Google Play. In this case, you may reach out to our Customer Support team via support@blinkist.com.
All the best,
Team Blinkist
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Problem because of extension Blinkist Abo
I had a problem and it was solved very quick.
May 17, 2026
Unprompted review
Reply from Blinkist
Hello Tobias,
Thank you for your feedback! We’re glad to hear that your issue was resolved quickly.
All the best,
Team Blinkist
Easy Access to a Real Person
Once we got past the generic response to my problem it was handled respectfully and effectively. I was confident that it was being addressed with the contact keeping me informed
May 11, 2026
Unprompted review
Reply from Blinkist
Hi Colin,
Thank you for your feedback! We’re delighted to hear that our team were able to resolve your concerns quickly. Providing great service is very important to us, so your feedback truly means a lot.
All the best,
Team Blinkist
The staff were very helpful and prompt…
The staff were very helpful and prompt in answering my query and resolving the subscription issue. Impressed with the efficiency and the warmth of the emails. Thanks 😊
May 11, 2026
Unprompted review
Reply from Blinkist
Hi Julie,
We really appreciate your feedback! It’s great to know we could provide a fast response and resolution. We’re always here if you need further support.
All the best,
Team Blinkist
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