Blizzard Entertainment Reviews 2,268

extremely unfair, automated ban system. if you never say a word in chat or voice and just are good with a fancy name you WILL get false reported + banned. blizzard doesnt give a f!

Logged on after 10+ years and for some reason wow, sc and diablo is locked or banned. No help from support, just bot type answers without any explanation on what happened. Requested refund since I couldnt play the game, and they fubared this also. Stay away from anything to do with blizzard

Never buying anything from this company again lmao

Horrible company. They ripped off my money.

The worst of the worst.

After 16 years of playing WoW and as someone who works in a corporate environment, I can confidently say that Blizzard has the worst customer support I have ever encountered. The way they treat their customers is among the most disrespectful and disloyal I’ve ever seen.

Most of their ticket interactions are AI-generated or automated responses — and the vast majority are completely irrelevant. As a customer, you feel like you’re talking to a wall. When a real human finally responds, they subtly blame you for sending too many tickets, reminding you that doing so “won’t help,” despite the fact that it’s their own irrelevance and incompetence that force you to keep reopening tickets. Depending on the complexity of the issue, the customer ends up having to re-explain everything repeatedly, increasing the back-and-forth, wasting time, and adding to the frustration.

While most GMs appear professional in tone, their template responses are usually unclear and unhelpful. When you try to get them to actually dig into your issue, they eventually resort to threatening to close your Battle.net account and abruptly end the ticket — a clear “we don’t want to help you” move. This happened to me recently when they blocked one of my payment methods but refused to acknowledge that the problem came from their side, even though my bank confirmed it wasn’t theirs. Ninety-nine percent of the time they eventually admit I was right and apologize — but after all the wasted time, what’s the point?

The list of bad experiences is far too long to fit here, so I’ll leave it at that. Whoever runs Blizzard’s customer support should be fired — though at this point, it’s probably an AI system anyway, so what’s the point?

I will never understand how a company whose main customer base are children and young people can operate the way they do. They should be ashamed of themselves, as should the people who work in their Customer Services department. They are part of the corporate problem.

Poorly management of their games. Everything with buggs and disconnects

Honestly no concern for the customer. Let AI police your games and flagged accounts that are real people while bots just free roam the server

Everything in their game shows they are very poorly managing it, it's the biggest MMO in the world and they have box price, subscription and a cash store with gold and cosmetics yet they still put out a subpar product that is outdone by indi projects. Bug ridden everything in new and old content, broken reporting systems, unhelpful customer service that link to outside websites with articles completely unrelated to your issue and just plain bad/lazy game design across the board. This is a shell of the company that once promised "Blizzard polish" and prioritizing fun.

I am writing to file a formal complaint against Blizzard Entertainment. My account was originally created in Kazakhstan, with a long history of payments in Kazakhstani Tenge. At some point, the account region was changed without my authorization.

For months, I have been trying to get Blizzard Support to restore the correct region. I have provided my Kazakhstani passport, national ID, and utility bills multiple times. Instead of solving the problem, the support team systematically ignored my requests and finally issued an official warning to my account, threatening with a permanent ban if I continue to contact them about this issue.

They are effectively threatening to steal my account and all the content I paid for because I am asking them to correct their own mistake. This is a gross violation of consumer rights and an abusive practice.

**My request:** I urge you to help me get Blizzard to:
1. Restore the correct country (Kazakhstan) to my account.
2. Remove the unjust warning from my account.
3. Provide a written apology for the threatening and unprofessional behavior.

I have attached the full history of my correspondence with Blizzard Support as evidence.

Disgusting Mafia! Avoid at all costs!

I was banned from World of Warcraft for simply helping other players for free; no gold, no real money, nothing. Blizzard’s system punished me while paid boosting services openly operate (as probably they get 25-30% for each boost). Their “appeal” process feels automated; no one reads your message, no one explains anything.

I’ve played since childhood. This is the game I shared with my late stepfather, and losing access feels like losing part of those memories. Blizzard now favors commercial exploiters while silencing genuine community helpers.

I’ve contacted the Hungarian Consumer Protection Authority and invoked Directive (EU) 2019/770 on digital-service rights. If Blizzard doesn’t change, the EU should investigate how this company treats its paying customers.

Horrible customer service, terrible support team, and awful website.

Useless customer service who treats you like a number, not a person.
Rubbish games that get worse with age.

The new blizzard entertainment is not the same anymore. There’s no live customer service to talk or chat with. Just a damn bot. If your account got hacked ? Your screw. They do not care. Don’t waste your time with this game.

Scam if you buy a game you have to create a blizzard account give them all your personal details including phone number & payment details, then you have to download an app to authenticate something, ridiculous especially for a trial, just glad it was just a trial, I was never able to even get into the game even after all that 😂

you make stupid policies like banning players and you allow bots to continue to be active, and you never fix lag in games I'm sure not my internet but the policies you might make are like making anti-lag applications and we have to pay if we want to subscribe. you only care about money FVCK YOU SMALL COMPANY

Lets start with how they celebrated the assassination of Charlie Kirk. A person that was trying to prevent violence by having debates and discussions. They also ruined the legacy of the company the people before them created, a company that gamers seen as what all gaming companies should strive to be. WoW is just garbage now, all the diablo games after diablo 2 have been crap. They are out of touch with their audiance and are clueless what their old hardcore fans want

These guys are advocating political violence against people they are unable to form a civilised argument against. Extremist left wing views have been leaked onto the internet in the form of a chat thread. This is the dictionary definition of fascism.

8 days waiting for a reply from their support. Decided to cancel it and shut my account down. Ridiculously bad customer service.

I feel offended, disgusted, and unfair that this company exists. You can't even review the company anywhere except here because they dictate their own conditions to all. They are like a prototype to a dictatorial government, but only in a new, modern online reality we're living in. Go offer your services to NK, maybe? You are a shame to the gaming industry that taints good people' minds. Don't let them taint your mind too. Don't use their products.