bloobloom Reviews 1,097

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and personalized approach, making the selection process enjoyable and stress-free. Many appreciate the thorough and unhurried eye tests, along with the staff's knowledge and ability to recommend suitable styles without being pushy. The overall service, from initial welcome to the efficiency of the eye test and advice on glasses, is frequently highlighted as excellent, contributing to a smooth and positive user experience. However, some people were dissatisfied with the aftercare service, reporting issues with ill-fitting glasses and difficulties in resolving these problems. A few customers also experienced issues with prescription accuracy, leading to discomfort and the need to seek services elsewhere.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Users describe positive interactions with the product, highlighting the superb quality and stylish designs of... See more

Service

Clients share positive opinions on service, frequently highlighting the helpfulness and efficiency of the... See more

User experience

Customers generally report positive experiences with the user experience. Many reviewers found the staff,... See more

Retail

Reviewers consistently express satisfaction with the retail experience. Customers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Hana was so so lovely, making the experience personalised and much easier than staring at all the different options on my own. She was so personable and not salesy in the slightest. I felt very comfor... See more

Company replied

Rated 5 out of 5 stars

Friendly & knowledgeable people. Being very nervous Martin immediately put me at ease & picked the frames I desired just by my description! The eye test wasn’t rushed, very thorough & everything ex... See more

Company replied

Rated 5 out of 5 stars

Only went for a free eye test (but was suspicious as normally there's a big sales pitch after) and they didn't try to sell me anything - but helped when I asked for it. I visited the Spitalfields stor... See more

Company replied

Rated 5 out of 5 stars

Today I received my new Bloobloom glasses, and I’m genuinely impressed with the presentation. It’s been a while since I’ve bought glasses I loved this much at such a reasonable price. The staff in the... See more

Company replied


Company details

  1. Glasses Store

Written by the company

Prescription glasses and sunglasses from £95, all in. For every pair sold, a pair is donated to someone in need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Dua at White City was so lovely

Dua at White City was such a sweetheart!! She helped me so much and found the same that complimented my face shape, and she was patient while I was trying dozens of glasses on in different shapes and colours. She also answered all my questions. Very nice and warm experience ❤️

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Probably the best experience of buying…

Probably the best experience of buying glasses or sunglasses I've had! Abdul, who helped me, was super helpful giving me guidance on the right size, shape and colour of frame to suit me, he was really pleasant and I was delighted they had such a good selection of frames for petite faces.

April 16, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered with Bloobloom to replace a…

I ordered with Bloobloom to replace a broken pair of glasses. The sales assistant said it would take 4-5 days as my prescription is relatively weak. It’s almost been 2 weeks now and no updates. The tracker is just stuck on manufacturing without any follow up emails mentioning a delay.

I found out after researching, their glasses are just bog standard made in China. It should be easy to pop in two standard lenses (-1, -0.5).

Very disappointed, as they just left me hanging without messaging to say there’d be a delay.

April 4, 2026
Unprompted review
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Reply from bloobloom

Hi there,

Thank you for your feedback!
We are sorry to hear that you feel this way. We can see that when you reached out to us, we responded within hours to let you know your order would be ready ahead of schedule. We would also like to reassure you that our glasses are crafted to the highest standard. We are sorry it didn't work out this time and hope to welcome you back in the future.

Kind regards,
The bloobloom Team

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Rated 5 out of 5 stars

Really professional service

Really professional service

September 20, 2025
Unprompted review
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Reply from bloobloom

Hi Hang,

Thank you for the kind words. We are glad you had a great experience with us! 😊

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

I had a fantastic experience at Bloobloom!!

I had a fantastic experience with Bloobloom and couldn’t recommend them more highly. The staff were incredibly polite, friendly, and welcoming from the moment I arrived. Emmanuel, who served me, was especially helpful and made the whole process really smooth when changing the prescription on my glasses. He was professional, attentive, and made sure everything was sorted quickly and efficiently. The level of customer service was amazing and I felt really well looked after! A brilliant team and a great experience overall.

March 2, 2026
Unprompted review
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Reply from bloobloom

Hi Eliza,

Thank you for the wonderful feedback! We are really pleased Emmanuel made the whole process so smooth and efficient 🌟 He'll be delighted to hear your kind words.
Enjoy your updated glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Excellent choice

Excellent choice, knowledgeable staff and so many beautiful frames to pick from. Very good value for money.

April 14, 2026
Unprompted review
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Reply from bloobloom

Hi Alexandria,

Thank you for the great feedback! We are delighted you found what you were looking for 😊
Enjoy your new frames!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Big thank you Canary Wharf

Big thank you to
Mo - helping me choose my glasses & honest opinion.
Daoud- thank you for checking my eyesight & honesty.
Tiffany - thank you for making me feel comfortable in store I know I was the first customer of day and thank you for that.
Operations manager - thank you for the fun memories….lol and I love the suit

April 14, 2026
Unprompted review
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Reply from bloobloom

Hi Michael,

Thank you for this brilliant review😄
We will make sure Mo, Daoud, Tiffany and all hear about this.
Enjoy your new glasses!

Kind regards,
The bloobloom Team

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Rated 5 out of 5 stars

So much choice

So much choice, hugely helpful staff. Best glasses experience I’ve ever had.

April 12, 2026
Unprompted review
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Reply from bloobloom

Hi Jessica,

Thank you for the fantastic feedback! We are so pleased you had such a great experience with us 😊
Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Excellent service from all the staff in…

Excellent service from all the staff in the Canary Wharf store, especially Tiffany. I loved the range of glasses on offer and the price! So much that I purchased four pairs- and I was not even looking to buy glasses. Great experience from start to finish. Thank you.

April 12, 2026
Unprompted review
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Reply from bloobloom

Hi Mandy,

Thank you for this great review! We are thrilled to hear Tiffany and the team made such an impression 😄
Enjoy all your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Gorgeous glasses from an excellent company. They've got it right.

The whole set up is brilliant. I had two home trials and made my choice of frames. I've ordered glasses online a lot, but these frames are really lovely. They look and feel beautiful. Really well made and robust without being clunky - result of good design. I am also thrilled that they donate a pair of glasses for each pair ordered. Just great.

April 9, 2026
Unprompted review
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Reply from bloobloom

Hi Annie,

Thank you for this wonderful review! We are so pleased the home trial worked out so well for you 🌟
Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Very friendly and professional…

Very friendly and professional salesperson. Great store!

April 11, 2026
Unprompted review
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Reply from bloobloom

Hi Susan,

Thank you for the great feedback. We are pleased you enjoyed your visit! 😊
Hope to see you again soon.

Kind regards,
The bloobloom Team

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Rated 5 out of 5 stars

Great overall experience

Bought my second pair from bloobloom as I really enjoy the philosophy behind the brand and designs of the glasses. Had a really great experience both times and Abdul at the Canary Wharf shop was really knowledgeable and helpful. Will definitely revisit when considering new glasses!

April 1, 2026
Unprompted review
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Reply from bloobloom

Hi there,

Thank you for coming back to us for your second pair🌟 We are delighted that Abdul looked after you so well. See you again for the third pair!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

I came for a free eye test and…

I came for a free eye test and prescription, and haven`t left the pence there, but I received a great customer experience. Wall and Viraj were great. Thank you, guys, for all your work.

April 9, 2026
Unprompted review
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Reply from bloobloom

Hi Oleksandr,

Thank you for the lovely feedback! We are really glad Wael and Viraj made your visit such a positive one. Everyone is always welcome, whether purchasing or not 😊
Hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

From start to finish excellent!

From start to finish, this has been a very positive experience.Beautiful glasses, ethical and tiptop service from all in the team at the Covent Garden branch.Thank you!

March 28, 2026
Unprompted review
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Reply from bloobloom

Hi Di,

Thank you for your feedback! We are so pleased the whole experience at Covent Garden hit the mark from start to finish 😊 Hope to see you again soon!

Kind regards,
The bloobloom Team

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Rated 5 out of 5 stars

Westfield White City

I visited the Bloobloom store in Westfield White City twice, and on both occasions I was assisted by Wael.

He was consistently warm, personable, and refreshingly honest. Rather than simply trying to make a sale, he took the time to understand what would genuinely suit me and offered thoughtful, tailored advice.

His professionalism, patience, and natural friendliness made the whole experience feel easy and enjoyable. It’s rare to come across service that feels this sincere — I truly appreciated it.

April 7, 2026
Unprompted review
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Reply from bloobloom

Hi Ella,

Thank you for this great review! We are thrilled to hear that Wael made both of your visits such a positive experience 🌟 We'll make sure he hears about this.
Hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

A great experience

It was the free eye test that intrigued me first but when I went in all the staff was very attentive and helpful, especially Martin who showed me a range of glasses and helped me with advice and the purchase. Also really liked how my prescription was properly explained to me. Thanks guys!

April 6, 2026
Unprompted review
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Reply from bloobloom

Hi Evi,

We are really pleased Martin and the team made such a good impression, and that everything was clearly explained along the way 😊
Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

San is a star!

Efficient and very helpful service from San. He was so friendly and honest, I really enjoyed my shopping experience at Bloombloom! So excited for my new sunglasses

April 6, 2026
Unprompted review
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Reply from bloobloom

Hi Tee,

Thank you for the great feedback! We are so pleased San made your visit such an enjoyable one 😊
Enjoy your new sunglasses!

Kind regards,
The bloobloom Team

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