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Bloor Homes & Fitchett by Bloor Reviews 5,892

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professionalism, highlighting their dedication to keeping buyers informed and supported throughout the home-buying journey. The service provided is frequently described as five-star, with many appreciating the smooth and efficient process, from initial inquiries to after-sales support. People are particularly impressed with the high quality of the homes and the attractive locations. However, some customers also noted issues with after-sales service, particularly concerning plumbing and unresolved defects. A few reviewers reported negative experiences with sales advisors, citing perceived judgment regarding affordability and a lack of helpfulness or even rudeness. There were also mentions of significant structural problems and concerns about build quality.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the team's professionalism,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, friendliness, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Location

Reviewers express satisfaction with the location of their homes. Many customers are pleased with their new... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build quality,... See more

Based on these reviews

Rated 5 out of 5 stars

Bloorhome Banbury Rise We are absolutely delighted with our new home! It’s warm, cosy, and already feels so welcoming- exactly what we were hoping for. The whole process went smoothly, and we r... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Bloor Homes. The team was professional, very friendly, and kept me informed throughout the whole process. Everything ran smoothly, and any questions I had were answered... See more

Company replied

Rated 5 out of 5 stars

My boyfriend and I started looking around December 2025, Bloor were the first houses that we looked at and no other houses we viewed compared. Tash, Lauren and Luke were all equally amazing and helpfu... See more

Company replied

Rated 5 out of 5 stars

Visited the show home in Rugby on Sunday and had a really good experience. The lad in the sales office who looked after us was friendly and helpful, and was happy to answer our questions without an... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About Bloor Homes & Fitchett by Bloor

Written by the company

Welcome to the official Trustpilot page for Bloor Homes & Fitchett by Bloor.

The Bloor family have been building quality homes since 1969. Today, they still own and run the business, ensuring their initial high standards are maintained to a five-star quality NHBC standard.

Today, our light, spacious homes are designed to give you the flexibility to adapt as life changes. Plus, the ‘Your Choice’ range gives you the freedom to add your own style, by picking from a wide selection of kitchen, tiling, flooring and finishing options, all fitted before you arrive.

But that’s not all. A combination of traditional and contemporary building methods are used to ensure your home is energy efficient and low maintenance.

From your first visit until long after you move in, you’ll receive five-star customer service and all the expert guidance you need. BLOOR HOMES FITCHETT BY BLOOR

Contact info

  • Ashby Road, DE12 7JP, Measham, Swadlincote, United Kingdom

  • bloorhomes.com

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Damon and Julie are a great team,

Damon and Julie are a great team,
So welcoming ,helpful , knowledgeable & professional .
The properties are beautifully presented and Damon and Julie are so great at keeping you updated .
If you are looking for a great value new property on the best development then head straight to meet them .

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Seabrook Orchards, Exeter

Visited Bloor Homes development at Seabrook Orchards near Exeter. Hayley explained the whole development to us and we viewed the current available homes. She was excellent. Very impressed with the properties which are a short distance from Topsham. They are very well designed and have a high quality spec. There is another phase to add to this development and once finished, it should be a very pleasant place to live.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

4+ Months, Multiple Failures, No Usable Garden – Shocking Aftercare

This has been an extremely frustrating and unacceptable experience from start to finish.

The lawn was first laid in December and failed almost entirely. A second attempt was carried out in March, yet we are now over four months on and still left with a patchy, uneven surface with large bare areas. The garden remains completely unusable.

Despite multiple opportunities to rectify the issue, there has been no meaningful improvement. Each attempt has failed to deliver a lawn of an acceptable standard, and at this stage it is clear that the approach taken has not worked.

We are extremely unhappy with the aftercare provided by Bloor Homes. Communication has been poor, and rather than taking ownership of the issue, we have been repeatedly advised to “wait” due to weather conditions, despite the problem persisting across several months and attempts.

We have now clearly requested that the lawn is re-turfed, as further seeding is not a viable solution, yet no firm resolution or timescale has been provided.

We have effectively been left without a usable garden for over four months, which is entirely unreasonable. This situation now requires urgent resolution, and we expect a clear plan of action without further delay.

I would strongly avoid purchasing a Bloor home based on our experience.

April 21, 2026
Unprompted review
Rated 1 out of 5 stars

After purchase help - AVERAGE to AWFUL.

Pre-purchase GREAT.
After purchase help - AVERAGE to AWFUL.

Purchased a property on Wallingford Reach 2021, everything went smoothly despite a very rude initial sales representative, we dealt with her colleagues, and they were much more professional.

After care, few repeat issues and had a couple hiccups with customer services, but eventually everything got sorted, nothing majorly unexpected.

HOWEVER, 5 years later, estate has been completed, but they still haven't handed off to the management company. I suspect Bloor are looking to expand the development as they have requested planning permission in the field next to the development, as such don't want to hand over until that is complete.

I am currently trying to sell the property, and because of this it's become a nightmare, upon request of the 'Management Pack' Bloor outright denied responsibility, and pointed fingers at First Port, 4 months later and Bloor finally admitted they are still managing the estate and claimed responsibility, yet still refuse to provide the relevant documentation needed to sell my property despite multiple requests from both myself and my solicitor. It's feels like they are trying to trap me in the property, like I've purchased something impossible to sell.

Responses have been dismissive with low levels of professionalism.

'ANY HELP' has been non-existent, it's been game of pass the blame and deny responsibility and not offer any reasonable solutions.

Have raised this with the planning board regarding the impact on existing residents' property rights if Bloor is permitted to expand while failing in its duties to the current development.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Bloor have been amazing!

Bloor have been amazing throughout the whole process. From the initial contact and viewing the show homes, where they answered questions, and allowed the show homes to speak for themselves. The support they gave through the selling of our home which was highly stressful was massively reassuring. We were included in every decsion, sent photos of the progress and given the opportunity to visit. Moving in day was made special by the team, the quality of our home is exceptional and the aftercare has been faultless. Kane, Maisie and Kate were amazing throughout and have left us in the capable hands of the site team. Callum has been on hand to answer any question we have, no matter how big or small.

April 20, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Beth, thank you so much for taking the time to share your wonderful feedback. We’re delighted to hear that your home buying journey has been so positive. It’s also great to know the teams communication and support have helped guide you through each stage with confidence. We’ll be sure to share your kind words on to Kane, Maisie, Kate & Callum. Thanks again for your support and we wish you all the best, Laura

Rated 1 out of 5 stars

Failed to provide what was promised

Failed to provide what was promised.
We purchased a bloor home now been here for 3 months they promised. A rotary clothes lines, £300 worth of travel vouchers to date NOTHING.
yet our neighbour and even our new neighbours has received these..!!! OBVIOUSLY Discrimination

February 20, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Thomas, thank you for bringing this to our attention. We’re sorry to hear about your experience and understand how frustrating this must be. We would like the opportunity to look into this matter for you and help resolve it as quickly as possible. If you could please respond to Trustpilot’s request with your details (including your plot number and development), I will liaise with the relevant regional team and ensure you receive an update. Best wishes, Laura

Rated 5 out of 5 stars

Good Visit - Thank you Lindsey

We visited the Aspen Brook site yesterday and were hosted by a sales advisor named Lyndsey Helm.
Lyndsey said that she had not been with Bloor Homes very long which surprised me because she was very knowledgeable about the properties on the site and and also about the company Bloor Homes.
Lyndsey was an excellent host and answered all our queries. I was impressed with the digital screen which Lindsey operated like a wizard to show us different views of the properties.
Whilst I have not identified a suitable property yet, I was impressed with the hosting,
Thank you Lyndsey.

April 19, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi David, thank you for your lovely feedback. We’re glad you enjoyed your visit to Aspen Brook. Lyndsey will be pleased to hear your comments and it’s great her enthusiasm and use of the digital screen made your experience so informative. We really appreciate you taking the time to share your experience, and we hope to help you find the perfect property in the near future. Please don’t hesitate to get in touch if you have any further questions or would like to arrange another visit. Best wishes, Laura

Rated 5 out of 5 stars

Outstanding support and professionalism…


Outstanding support and professionalism from the Shrivenham office—especially Jo and Jenny.

From start to finish, they made the whole process feel straightforward and stress-free. Every step was clearly explained, and nothing ever felt rushed or overlooked. Their warmth, patience, and genuine kindness made a real difference.

If more than five stars were possible, they’d have them without hesitation. Truly exceptional service—highly recommended.

April 19, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Ellen, thank you for sharing your experience with us, it is always so lovely to hear from happy customers. I will certainly pass on your kind comments to the team, they will be delighted to hear that they made your home buying journey an enjoyable one! Wishing you all the best, Laura

Rated 5 out of 5 stars

All members of the team we spoke to…

All members of the team we spoke to were very supportive and helpful. Harvey even took us around the plots and had excellent customer service (a true credit). Layla and Mandy were also super and a credit to the Bloor company. I am grateful to have been able to meet them and be supported by them all.

April 18, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Mohit, thank you so much for taking the time to share your kind feedback for Eden Park and The Brambles. We’re delighted to hear that you had such a positive experience with both of the teams at each development. This is exactly what we strive for and it’s always wonderful to hear when this is reflected in our customers’ experiences. Harvey, Layla and Mandy will all truly appreciate your recognition. Thank you again for your thoughtful feedback and we wish you all the very best moving forward. Kind regards, Laura

Rated 5 out of 5 stars

Helpful and Supportive

From beginning to end, everyone from the Sales Team to the Site Team to the Customer Support Team, were so helpful and each step of the process was made clear. They were very quick to respond to our questions and made every effort to make everything as easy and simple as possible. Shout out to Jake, Jess and Janet for getting the sale over the line, especially Jake who was a big help towards the end.

March 30, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Romi, thank you for taking the time to share your 5* review. We’re delighted to hear that both our Sales and After Care teams made your experience a positive one. They work incredibly hard to ensure every step, from your initial enquiry through to handing over the keys is as smooth and stress-free as possible. It’s wonderful to know you felt well supported throughout the journey and after move-in day. We hope you enjoy every moment in your beautiful new home and thank you again for choosing us. Best wishes, Laura

Rated 5 out of 5 stars

Fab staff and fab experience

Me and my partner have brought a home in Thurston grove development and both sales staff Nicola and Paul have been amazing, such lovely people and very good at their job.
Any questions we ask and any concerns we have or any questions they never hesitate to answer them.
100% recommend

April 19, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Daisy, thank you so much for your fantastic 5* review and recommendation! It is great to hear that you have been impressed with your new home journey from start to finish. I will be sure to pass on your kind words to all the team. Best wishes, Laura

Rated 2 out of 5 stars

When I bought my first Bloor new build…

When I bought my first Bloor new build , at first inspection you think everything is new and looks great , but after a while iv been 5 years in , you notice doors don’t line up and keep banging front door doesn’t shut properly and let’s draft in, the windows have condensation most mornings , nothing lines up, plug sockets in the kitchen are all over the place nothing lines up not even cupboards , no space for your pans , food etc toilets are cheap and flush button pops out of toilet , walls are like cardboard ,carpet on stairs came unstuck , the lust goes on and on , my first new build and I totally regret , it’s not just me , my Neigbour is in tears with her house after 2 tears , please be aware new is not always the answer

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Bloor…

I had a great experience with Bloor Homes. The team was professional, very friendly, and kept me informed throughout the whole process.
Everything ran smoothly, and any questions I had were answered quickly. The quality of the home is excellent, with great attention to detail.
I’d definitely recommend Bloor Homes for their reliable service and high standards.

April 3, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Abi, thanks so much for your lovely review. We're so happy to hear that you have had such a positive experience. Wishing you all the best in your new home, Laura

Rated 5 out of 5 stars

Bloor Homes, Dawlish View… Amazing!

We have recently purchased our first home, located at the Bloor Homes Dawlish View site, specifically a Lawrence house design.

From start to finish our experience has been excellent, from the sales team giving us lots of support during the reservation and buying process all the way through to completion they were on hand 7 days a week to make us feel at ease in the process. A very well organised and positive team, a refreshing experience for us both. In particular Liana and Kane who we dealt with, a credit to the company.

After completion the site team have been excellent ensuring that we have settled in well and helping us with any minor snags, these have been picked up and actioned quickly and we really appreciate the proactive and logical approach that has been taken to ensuring our new home is perfect and everything is done correctly, we really appreciate that no corners have been cut. The site management is fantastic and very well organised, Oli the site manager that we have dealt with is a credit to this site and company.

The quality of the house itself is second to none and testament to the level of site management and the product that Bloor offer.

All in all a fantastic experience start to finish, we would not hesitate to buy another Bloor Home.

April 17, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Mr Howell, thank you for your kind and generous review. We’re delighted to hear your experience at Dawlish View has been so positive from reservation through to completion and beyond. It’s great to know the sales team, particularly Liana and Kane, provided consistent support throughout. We’re also pleased to hear that the site team have been proactive in dealing with any snags and that you feel confident in the quality and finish of your new Lawrence home. We really appreciate you taking the time to share this and we’re glad you’d choose a Bloor home again in future. All the best, Laura

Rated 1 out of 5 stars

WORST OF THE WORST.

WORST OF THE WORST.
THEIR HOMES ARE NOT BUILT TO LAST. MY EXPERIENCE WAS IN 2019 WHEN MORTAR BLOCKS FELL FROM THE ROOF AND DAMAGED MY CAR ON THE DRIVEWAY AND HIT ME ON THE HEAD AND CAUSED BLEEDING. THE 10 YEAR NHBC CONTRACT HAD EXPIRED. I TRIED TO CLAIM AGAINST MY INSURANCE COMPANY LIVERPOOL VICTORIA BUT THEY REFUSED ADDING IT WAS CAUSED BY POOR WORKMANSHIP AND MATERIALS. SHAME ON BOTH BLOOR HOMES AND LIVERPOOL VICTORIA.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Julie &Damien have made the process of…

Julie &Damien have made the process of buying our first home very easy and stress free. They kept us updated at all the stages of process and we always very happy to help.

April 16, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Sam, thank you for such a thoughtful review! We're so happy to hear that our Thorsten Fields team made your experience so positive. Our team is passionate about guiding each homeowner through every detail with care, and it’s always great to hear when that shines through. Wishing you all the best in your new home, Laura

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Everything was explained clearly and the process was smooth and professional. I am very satisfied and would definitely recommend this company

January 19, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Rezayi, thank you so much for your 5* rating and letting us know that you have been impressed by not only the build quality of our homes but also our customer service! It’s feedback like yours that helps others feel confident in taking the next step, and we’re so grateful that you took the time to share it. Best wishes, Laura

Rated 5 out of 5 stars

We had a fantastic experience buying…

We had a fantastic experience buying our home at Hereford Point and couldn’t be happier with the outcome. The whole process was handled professionally and smoothly from start to finish, with clear communication at every stage.

Emma made the experience of customising our home especially enjoyable. She genuinely wanted us to have the best we could get and took the time to guide us through the options, making sure everything suited our needs and preferences. Her approach made what could have been an overwhelming process feel exciting and personal.

Since moving in, Manny, the site manager, has been incredibly helpful in assisting with all snags. Any issues were resolved promptly and were mainly minor things you’d expect with a new build, which gave us confidence in the overall quality and aftercare.

We’re absolutely thrilled with our new home and would highly recommend Hereford Point to anyone looking to buy. Thank you for helping make such a big milestone such a positive experience.

October 31, 2025
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Andrew, thank you so much for taking the time to share your experience. We’re absolutely delighted to hear that your home-buying journey with us was such a smooth and positive one. It’s wonderful to know that Emma was able to support you every step of the way. We’re also really pleased to hear that Manny has been so helpful in resolving any snags since you moved in and that the minor issues you encountered were handled promptly, giving you confidence in both the build quality and our aftercare service. Congratulations once again, and thank you for choosing us. Best wishes, Laura

Rated 5 out of 5 stars

First home

My boyfriend and I started looking around December 2025, Bloor were the first houses that we looked at and no other houses we viewed compared. Tash, Lauren and Luke were all equally amazing and helpful through the whole process from when we first met them to now, where we are soon to have a move in date.

December 11, 2025
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi Kim, thank you so much for your kind words. We understand that buying a home can feel overwhelming at times, and it’s incredibly rewarding to know that our team helped make the process smooth and stress-free for you. Wishing you all the best for move-in day! Kind regards, Laura

Rated 5 out of 5 stars

Harlestone Park. Bloor at it's best

My journey began over 12 months ago. Having long run out of space in my 2 Bed Terrace, I started looking for a new home in and around the Duston area in Northampton. Those of you who know the area, are aware it is in the middle of a huge period of growth with multiple developers building hundreds/thousands of new homes. I started lines of communication with developers I had an interest in, and it was quickly evident that the Sales advisors Harlestone park were in a different league to the numerous developers in close proximity.
Antonio Quintal and Faye Inglis were quick to assist. With clear and simple explanations of the process and what they had to offer. But more importantly, they are incredibly approachable. Every visit was laughter filled. And I always walked away confident in their abilities to proceed as they had promised.
Then the call came. And the offer of part exchange was made.
This removed ALL the stress and worry. The entire Process was handled by Bloor, including the sale of my house, and I was lucky enough to be along for the ride. I decided to use their recommended Solicitor and Mortgage broker, who handled all the complicated bits. With clear and concise communication.
Kushi Shivi then joined and assisted me through my First fix. With great explanations and enthusiasm.
Faye spent a few hours with me on Second Fix. Selecting floorings. Wardrobes. Kitchen styles. All the good stuff. Will be remembered as one of my favourite days for a long time.
Completion day was on time and was only marred by rain :)
Kushi made sure I was happy and informed. The house is everything I dreamt and more. Not a single regret on any of the options.

If I could do it again.
I would pick Bloor homes.
Harelstone park.
And enjoy the process with Antonio, Faye and Kushi as company.

Dave

February 27, 2026
Unprompted review
Bloor Homes & Fitchett by Bloor logo

Reply from Bloor Homes & Fitchett by Bloor

Hi David, thank you for taking the time to leave such a detailed and generous review. We’re so happy to hear that our Harlestone Park team have made your experience such a positive one. They all work really hard to ensure that every step, from first inquiry to handing over the keys, is as stress free as possible. It’s wonderful to hear that you felt truly taken care of throughout the journey. Enjoy your beautiful new home, and thanks again for choosing us! Best wishes, Laura

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