looked like somebody took the watch out of its case before it was shipped. it wasn't in its bag and it had fingerprints on the screen. otherwise the watch seems perfectly new and nothing was missing.... See more
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Review summary
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What people talk about most
Based on these reviews
Blue tomato has always been my GO TO store for everything I need! I love the huge VANS selection and I probably own every shirt they released. I have bought my snowboard boots and pants from there rec... See more
Company replied
I searched for a kendama krom pop for alot scrolled for hours until blue tomato came i got the kendama fast and it was original. I dont get how those people say 1 star when i got literally what i orde... See more
Company replied
Company details
Written by the company
Founded in 1988, Blue Tomato has become one of the most renowned shops for snowboard, freeski, surf, skate and streetstyle. The online shop is available in 14 languages and offers a selection of over 450.000 products from over 500 renowned brands. Blue Tomato counts also over 40 shops in Austria, Germany, Switzerland and the Netherlands.
Contact info
8970, Schladming, Austria
- +43 316 455 123
- info@blue-tomato.com
- www.blue-tomato.com
3.7
Average
9K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Blue Tomato
Hello Florentina,
Thank you so much for your kind feedback 😊 We’re really happy to hear you had a great experience. Hope to see you again soon and thanks for your trust.
Kind regards,
Marie / Blue Tomato Customer Service
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Hands down the worst customer service i…
Hands down the worst customer service i have had. I came across Blue Tomato on the top cash back listed retailers. It was because of this I used them to purchase an £85 backpack in early December. I revived a confirmation email of purchase and then nothing for a couple weeks, only to be told it would take a little longer than expected. After another week I finally email asking for an update only to be told they were still waiting for a supplier. Having missed out on the December Christmas sales I asked if there would be any compensation for the delay and was given £10 voucher - which you can receive anyways for signing up to their newsletter. Still without any update or idea of what was going on i called their customer service phone line and was told they only placed an order from the supplier on the 5th January but I would be upgraded to special delivery. My bag finally arrived on the 19th of January, according to google maps I could have walked from house in the south of Wales to Austria in 15 days and 6 hours so not sure what was special about the delivery upgrade. And to top it off like many other customers I have come to discover- Blue Tomato have a long history of not honouring their top cash back contribution so not sure why they are still registered. Avoid this company and their shocking attitude towards their customers.
I have emailed you, and their are numerous emails with my order number and concerns, so I await your response to this matter.
January 19, 2026
Unprompted review
Reply from Blue Tomato
Hello,
thank you for taking the time to share this experience. I’m really sorry for the long delays, the lack of clear updates and the frustration around the delivery upgrade, especially after ordering in early December with Christmas in mind. We understand how disappointing this must have been and how the compensation offered felt inadequate given the situation.
We would like to look into your order and the cashback tracking properly and see what we can still do for you. Please contact us directly with your order number so we can review everything in detail and find a fair solution. Thank you again for your honest feedback, it helps us improve.
Best regards,
Marie / Blue Tomato Customer Service
First timer - VERY happy
For now (I'm awaiting for my purchase to be sent to one of the stores) - I'm very happy with the CS service.
Quick replies through email (I had some trouble with finding the items I wanted to buy), speaking to the point and very helpful.
Its my first deal with Blue Tomato - hope its not the last :)).
January 16, 2026
Unprompted review
Reply from Blue Tomato
Thank you so much for your kind feedback!
We’re really happy to hear that, as a first-time customer, you had a great experience with our customer service. It’s great to know our team could help you quickly and efficiently with finding the items you were looking for.
We hope everything goes smoothly with your order and that this will be the first of many great experiences with Blue Tomato.
Best regards,
Blue Tomato Team
I am extremely disappointed with my…
I am extremely disappointed with my experience with Blue Tomato. I placed an order and paid for a product several weeks ago, but after 25 days, I received an email stating that the product is no longer available. This is completely unacceptable and unreliable.
Not only did I waste my time, but I also lost my vacation because of this delay, and the fact that I wasn’t informed earlier is frustrating. Furthermore, customer service was not helpful at all and did not provide any real solution to the issue.
January 7, 2026
Unprompted review
Reply from Blue Tomato
Hello,
we’re truly sorry to read about your experience and we completely understand your frustration. Waiting so long only to be told the product was unavailable, especially when it affected your vacation plans, is not acceptable and we’re geninely sorry we let you down. We also regret that our customer service did not provide the support and solutions you expected. Please contact us again with your order number so we can review the case properly and see how we can make this right for you. Thank you for taking the time to share your feedback.
Best regards,
Marie / Blue Tomato Customer Service
Blue tomato has always been my GO TO…
Blue tomato has always been my GO TO store for everything I need! I love the huge VANS selection and I probably own every shirt they released. I have bought my snowboard boots and pants from there recently and the support was amazing they went through everything with the fit and support. Amazing store and nothing but positive experiences with them. I’ve returned items I’ve ordered online and never had issues with receiving my refund or any problems with returning orders. 5 stars for me!
January 7, 2026
Unprompted review
Reply from Blue Tomato
Hi Bryan, Thank you for your feedback. We are happy that you are satisfied with the selection in our shop and also our services. Of course we hope that you will continue ordering in the future and that we can continue offering you a good service.
Best Regards,
Boris,
Blue Tomato Customer Service
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Just don't trust delivery times.
Ordered on Dec 8th; two items in the same order. Delivery promised between 5 to 12 days. One item has arrived but the other 'still in transit' and no expected until at least Dec 23rd (15 days after ordering). The stuff is good, if you receive it, but just don't trust the delivery dates; it's drop-shipping (coming from different suppliers) rather than one warehouse.
December 19, 2025
Unprompted review
Reply from Blue Tomato
Hello Claire,
Thank you for taking the time to share your experience. We’re truly sorry about the delay with the second item and understand how frustrating it is when delivery timelines aren’t respected. All orders are handled through Blue Tomato’s own logistics network and trusted partners, and while items from the same order may occasionally ship separately to ensure availability, this can unfortunately impact delivery times. This isn’t the experience we want you to have. If you’d like, you can reply directly to our Trustpilot request so we can look into your order in detail and see if there’s anything we can do to help. Thank you for your patience and for your honest feedback.
Kind regards,
Marie / Blue Tomato Customer Service
Reply from Blue Tomato
Hello Brigitte !
Thanks a lot for your great feedback and for taking the time to leave us a review😊 We’re really glad you had a positive experience with our team. Knowing we could help and make things smoother for you truly makes our day. Don’t hesitate to reach out anytime, we’ll be happy to assist you again !
Kind regards,
Marie / Blue Tomato Customer Service
Asked for sizing advice about a…
Asked for sizing advice about a snowboard set for my daughter. Very helpfull
November 25, 2025
Unprompted review
Reply from Blue Tomato
Hello Giorgos, Thank you for your review. Our experts are trying their best when customers are looking for snowboards or other hardware. We hope that that you found the matching board for your daughter and that you will also continue ordering from us.
We are looking forward for your next order.
Best Regards,
Boris,
Blue Tomato Customer Service
Great customer service
Long time Blue Tomato Customer, I just sent back a pair of snowboard boots because of undone stitchings. It was so easy to send them back, the customer service was super efficient and I got a credit. Perfect 🙌
November 19, 2025
Unprompted review
Reply from Blue Tomato
Hi Cedric,
vielen Dank für dein super Feedback! 😊
Es freut uns sehr zu hören, dass die Rücksendung deiner Boots so reibungslos geklappt hat und unser Customer Service dir schnell weiterhelfen konnte. Genau so soll es sein!
Danke, dass du schon so lange bei uns shoppst – wir wissen das wirklich zu schätzen.
Viel Spaß beim nächsten Setup und bis bald!
Liebe Grüße,
Beni//
Dein Blue Tomato Team
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I searched for a kendama krom pop for…
I searched for a kendama krom pop for alot scrolled for hours until blue tomato came i got the kendama fast and it was original. I dont get how those people say 1 star when i got literally what i ordered and it wasnt even expensive even cheaper than the original krom site.i ordered another krom pop from them the blue one and im waiting for it
October 8, 2025
Unprompted review
Reply from Blue Tomato
Hi, Thank you for your feedback. We are happy that you received the ordered item fast. We hope that you continue ordering from us.
Thank you.
Best Regards,
Boris,
Blue Tomato Customer Service
Genuine website
Genuine website, my orders arrived on time and everything went well. I returned what didn't fit and the process was really easy. didn't even need to print return label or pay for it.
All money was refunded
October 20, 2025
Unprompted review
Reply from Blue Tomato
Hi Stef,
thanks a lot for your great feedback! We’re really happy to hear that everything went smoothly with your order, delivery, and return. It’s great that our easy return process worked well for you and that you received your refund without any issues.
We appreciate you taking the time to share your experience and hope to see you again soon!
Beni //
Your Blue Tomato Team
Return & Exchange policy is disappointing
Delivery wasn’t really fast, but that’s ok.
The shoes didn’t fit and returning them was expensive since they had to be send to Austria. The faqs state that you can exchange products in the stores, but that turned out to not be possible in my case.
So I paid a delivery fee as well as an expensive return fee while I would’ve liked the shoes in a different size.
Now I’m going to order them somewhere else.
October 18, 2025
Unprompted review
Reply from Blue Tomato
Hi Amanda,
Thank you for your feedback. We’re really sorry to hear about your experience — returning your shoes in one of our stores should have been possible, as we operate as an omni-channel retailer where online and in-store shopping are connected.
In cases like this, please don’t hesitate to contact us directly by phone or email — we’re always happy to help and can usually find a quick and easy solution before it becomes too complicated or expensive.
We hope we can make it up to you next time and provide a smoother experience.
Beni //
Your Blue Tomato Team 💙
Mellisa and other members from customer…
Mellisa and other members from customer support are amazing, there is number and email which you can contact.
Items are original and good prices with discounts, last shipping is cheap.
Keep up the good work.
October 22, 2025
Unprompted review
Reply from Blue Tomato
Thank you very much, Ivan!
We’re really happy to hear that you had such a positive experience with our customer support team, especially Melissa and the others. It’s great to know you’re satisfied with the quality of our products, prices, and shipping.
We truly appreciate your kind words and support, we’ll make sure to pass your feedback on to the team!
Best regards,
Your Blue Tomato Team
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Reply from Blue Tomato
Hello Javier,
great to read that you´re happy with our products & services!
Thank you for you 5 star voting - we are happy too ;-)
Have a great day & a lot of fun with your new products.
Michael
Blue Tomato Customer Service Team
Very good store and Simon at whatsapp…
Very good store and Simon at whatsapp is very very kind and helpfull
October 14, 2025
Unprompted review
Reply from Blue Tomato
Hello!
Thank you so much for your kind words!
We’re happy to hear that we were able to help you and make your experience so positive.
We hope to see you again soon at Blue Tomato!
Best regards,
Domenico - CS Blue Tomato
Nice skateboards
The selection on the homepage is quite big, order process and shipping work fine and gladly I received an E-Mail update about my delivery status as well. The product I ordered (a skateboard) arrived in perfect shape and I'm very satisfied with my new skateboard :)
October 7, 2025
Unprompted review
Reply from Blue Tomato
Hi Adriana,
we are happy to hear your feedback.
We wish you a good ride and hope to 'see you soon' ;)
Barbara
Blue tomato customer service
The overall experience was great
The overall experience was great. The online shop is very well structured and they offer an insane amount of products and brands. I love the various discounts and sales as well as the uncomplicated checkout and shipment. I am also very satisfied with every product i've purchased up till now. The size guide is also a very neat feature
October 8, 2025
Unprompted review
Reply from Blue Tomato
Hi Moritz, Thank you for your review. We are happy to satisfy your needs when you are looking for items and we hope that you will also continue shopping in the future. It is important to us that the customer receives the order as soon as possible. The customer service helps out if there are any questions.
Best Regards,
Boris,
Blue Tomato Customer Service
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Nice shop with a chill atmosphere
I really like the products there! The staff was very helpful and mentioned different possibilities for buying the shoes I wanted although they didn’t offer it in my size. The atmosphere in the shop and with the staff was super chill and good!
Although I found great Vans there, they had not as many models to try.
September 25, 2025
Unprompted review
Reply from Blue Tomato
Hi Elea, Thank you for your review. We are glad that you received help from our shop staff and although some models in particular sizes or colours may not be available right away in our shops the customer still has the possibility to order other sizes/colours to the chosen shop or directly to his home. We hope that also with this options you could find the appropriate item.
Best Regards,
Boris,
Blue Tomato Customer Service
Items received on time and in perfect…
Items received on time and in perfect condition. As shown in the pictures. I have ordered lots of stuff from Blue Tomato over the last few years and they never disappoint.
October 6, 2025
Unprompted review
Reply from Blue Tomato
Hi Tom, Thank you for your review. We are glad that you are satisfied with the ordered items and our service. It is important to keep a customer happy and we hope that you will also continue ordering in the future.
Best Regards,
Boris,
Blue Tomato Customer Service
Reply from Blue Tomato
Vielen Dank, Claire!
Wir freuen uns sehr, dass alles bestens gelaufen ist und die Lieferung schnell bei dir war.
Liebe Grüße,
Beni //
dein Blue Tomato Team
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