Blue Light Insurance Reviews 

1,032
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being exceptionally helpful, patient, and deeply knowledgeable when guiding people through various insurance policies and options. Consumers also warmly appreciate the smooth communication, flexible appointment times, and tailored approach that make the entire journey completely stress-free and pleasant. Though some customers faced initial hurdles or personal health setbacks during their application journey, the team remained fully persistent in securing the right cover. Reviewers repeatedly note that dedicated advisors are always ready to answer any questions in a timely manner, providing clear and supportive guidance throughout all stages.

What people talk about most

Staff

Reviewers consistently report high satisfaction and positive experiences with the staff, praising their... See more

Service

People report overwhelmingly positive experiences with the service, highlighting a straightforward and smooth... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, patient, and supportive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is consistently simple,... See more

Response time

Clients share positive opinions on response time, consistently praising the rapid communication and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Didn't have the smoothest journey getting insured. My first application was rejected outright by another provider, which was frustrating. Blue Light Insurance kept at it and found a policy that actual... See more

Company replied

Rated 5 out of 5 stars

I recently used Blue Light Insurance and couldn't be more impressed. From the start, the team took the time to understand exactly what I needed and presented options that were genuinely tailored to my... See more

Company replied

Rated 5 out of 5 stars

They were very good and helpful. All the advisors we spoke to responded rapidly, were friendly and professional. I would definitely recommend them. They helped find me life insurance when nobody else... See more

Company replied

Rated 5 out of 5 stars

Maria and Adriana have been most helpful in helping us understand and get the right policies in place/continue with current policies. Maria who i spoke to frequently has been so patient with me and ar... See more

Company replied


Company details

  1. Life Insurance Agency
  2. Insurance Agency
  3. Insurance Broker

About Blue Light Insurance

Written by the company

Blue Light Insurance Solutions specialises in providing personalised insurance advice to the NHS, Emergency Services, Armed Forces, Public Sector & Civil Service!

We offer the following products: Life Insurance, Critical Illness Insurance, Income Protection Insurance, Mortgage Protection & Private Medical Insurance!


Visit our website!

Or call a member of our friendly team on: 0800 270 0004 (lines open Mon - Fri: 9am - 6pm)


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,032)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blue Light have provided me with a…

Blue Light have provided me with a fantastic service. There were a number of hurdles to jump to get me the correct cover, however their diligence and persistence in finding the right Life Insurance Cover has been worth the time and effort put in. Their advice, continued updates and exceptional knowledge have been professional and over and beyond of what I expected. I would recommend Blue Light Insurance without hesitation. Thank you!.

December 10, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi,

Firstly, thank you for taking the time to leave such a detailed review of our services.

It's brilliant to read that you had a great experience dealing with us.

We also love to see that you were provided with great advice and kept updated throughout the process.

Remember if you ever need to ask any questions or make any adjustments to your cover - we're just an email or phone call away.

Blue Light Insurance

Rated 5 out of 5 stars

100% recommend

Very reliable and explained everything throughout the process.
Highly recommend

November 27, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Rachel,

Thanks so much for leaving us a review - we're so happy we were able to help!

If we can help with anything in the future, then please reach out to us.

Blue Light Insurance.

Rated 5 out of 5 stars

Max and Hannah at blue light insurance…

These guys are the people to go to for all your insurance needs. They take the hassle out of searching for insurance and they always present the information/quotes in a way that is easy to understand. Max and Hannah were the two people who I dealt with they are very professional and knowledgeable. They sorted out my insurance policies for me and my husband and they were on hand to answer any questions in a timely manner. I would highly recommend them both and bluelightinsurance.

November 21, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi EE,

Wow! Thank you for your kind words for Max & Hannah - they are an asset to our team and always goes above and beyond to make things as easy for her clients as possible!

We really appreciate you sharing your positive experience and that you would recommend us.

Please let us know if we can be of any help in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Process was simple from start to…

Process was simple from start to finish- arranged meeting online. Regular reminders of the date and time of our discussion- Milo was really supportive and made sure that the insurance I was asking for was what I needed- managed to lower the cost of my insurance too. Would highly recommend

December 10, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Sarah,

Thank you for taking the time to leave a review!

Professional standards are something we focus really seriously on here, so we're glad that this came through in your dealings with us!

We are always here to help you now and into the future, so any questions just give us a call or email.

Blue Light Insurance

Rated 5 out of 5 stars

No pushy hard sell and sorted a cover…


No pushy hard sell and sorted a cover that sorted everything I wanted. Very patient and great advice

December 5, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Daz,

Thanks for the review! We're really pleased to see the process was efficient and hassle-free for you!

If we can help with anything else in the future, then please let us know.

Blue Light Insurance

Rated 5 out of 5 stars

Very smooth process from start to…

Very smooth process from start to finish and now have the relevant cover I need to based on my recent change of circumstances. All the staff were really helpful and accommodating throughout the process. Thanks again

November 7, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

H Robbie,

We really appreciate you taking the time to leave us such a lovely review.

We are happy that you had such a positive experience with us and that we were able to help with your cover to fit your current change of circumstances!

If we can help with anything else in the future, then feel free to contact us.

Blue Light Insurance

Rated 5 out of 5 stars

I got every information and advice I…

I got every information and advice I needed for my insurance premium. The staff were professional.

November 10, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Jane,

Thank you very much for taking the time to write us a review.

We are glad that you were happy with the service that we provided and If we can do anything else for you, feel free to contact us.

Blue Light Insurance

Rated 5 out of 5 stars

I highly recommend it

I highly recommend it. Adriana was very helpful throughout the application process. Very professional.

November 25, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Eivinas,

Thank you for leaving such a lovely review.

It's great to see that you were well looked after by Adriana and that you were extremely happy with the service provided.

We’re here to assist you whenever you need further support.

Blue Light Insurance

Rated 5 out of 5 stars

I had Top-Quality Service and Guidance excellent experience arranging…

I had an excellent experience arranging both my life insurance and income protection with the support of Milo West-King and Hannah Jackson. From start to finish, they were professional, patient, and incredibly helpful.

Milo took the time to explain all the options clearly and made sure I understood every detail before making any decisions. His knowledge and calm approach made the whole process feel straightforward and stress-free.

Hannah was equally fantastic. Always prompt in her communication and very attentive throughout. She guided me through the documentation with great care and ensured everything was handled smoothly.

Thanks to both of them, I now have peace of mind knowing that my cover is exactly what I need. I’m truly grateful for their dedication and outstanding service, and I would not hesitate to recommend them to others. Pedro Miguel Caetano Coelho

November 21, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Miguel,

Thanks for the detailed and thoughtful review

We're glad you received a great service from our team (Milo & Hannah), they really go the extra mile for their clients and it looks like you experienced that yourself!

We appreciate you taking the time to share your experience with us.

Let us know if we can be of any further assistance and we look forward to helping you now and in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Great Support and a Smooth Process

My experience with Blue Light Insurance has been positive so far, and I hope it will remain the same if we ever need support or advice in the future. I received excellent advice from Milo, who helped my husband and me set up our life insurance and income protection. The follow-up paperwork was managed by Hannah, who also provided great support. Overall, the whole process was quick, straightforward and easy.
Thank you both very much for your professionalism and support throughout this process.
Doraci Nogueira

November 20, 2025
Unprompted review
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Reply from Blue Light Insurance

Hi Doraci,

Thank you for leaving us a review.

wow, we are totally blown away by your kind words and the time you've clearly taken to write this review for us. Thank you.

We are really honoured and delighted that you had such a good experience with us and look forwards to looking after you for many years to come!

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

Good communication and patient advisors…

Good communication and patient advisors whilst I took my time making a decision on what cover I wanted.
Everything was talked through in easy to absorb information with email follow ups with the itinerary. Cannot fault these advisors. Thanks

November 24, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Tee,

Thanks for the great review.

We’re delighted to hear that you had a fantastic experience with Blue Light Insurance. Our team is committed to providing simple, honest advice and ensuring peace of mind for our clients.

We’re here to assist you whenever you need further support.

Blue Light Insurance

Rated 5 out of 5 stars

Very helpful and friendly staff who…

Very helpful and friendly staff who were very knowledgeable about the different life insurance offers.

Easy to work with, great communication and clear process.

Thank you

November 12, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Sian,

Thank you for leaving us a review.

We're really pleased to see you were happy with the service we offered and that you walked away with some great cover!

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

After being refused life insurance by…

After being refused life insurance by many companies,Bluelight insurance managed to get me insurance. A quick phone call and email and it was all sorted. Well impressed.

November 17, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Lynn,

Thank you for your kind words.

We're delighted to see that this was the easiest process you've been through... because Life Insurance can be a tricky process at the best of times. We're also pleased to see you got some great rates that beat the rest of the market.

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

this team is excellent

this team is excellent! they always get me the best cover and he best value for money

November 3, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Andy,

We're really pleased to read this review, as delivering excellent customer service, providing clients with the best cover and price are all things we strive to achieve.

We look forward to looking after you now and into the future.

Blue Light Insurance

Rated 5 out of 5 stars

Outstanding Experience with Blue Light Insurance!

I'm absolutely thrilled with Blue Light Insurance! From the moment I started my policy, the customer service has been nothing short of exceptional. The team went above and beyond to answer all my questions and made the entire process incredibly smooth and straightforward. The online platform is so easy to use - I was able to get a quote, compare options, and complete my purchase in just minutes. What really stands out is the comprehensive coverage they offer at such competitive rates. It's clear they genuinely care about protecting those who serve our communities. I feel completely confident knowing I'm in such capable hands. Highly recommend to anyone looking for reliable, hassle-free insurance!

October 6, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Faiz,

Wow, massive thank you for the great and honest review.

We're so happy you received such a great service from our team and that we managed to get you the cover you were looking for.

We aim to make the insurance journey as smooth as possible for all our clients.

If we can help with anything in the future then please let us know.

Blue Light Insurance

Rated 5 out of 5 stars

Excellent service.

Excellent service.
Went above and beyond to help and assist.
So nice to deal with helpful people.

July 21, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Daniel,

Thanks for leaving us a review.

we are really glad you had a good experience with us.

It goes without saying please contact us any time if you have any questions or need our help!

Blue Light Insurance

Rated 5 out of 5 stars

Lovely advisor

I was contact by Adriana as my life insurance was up for renewal. Adriana made the whole process so easy and made me feel at easy.

October 24, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Lucy,

Thank you for leaving us a review, we really appreciate it.

It really means a lot to us when clients are pleased with the service we offer. We're so happy you received such a great service from Adriana and that we met your expectations.

We look forward to helping you now and in the future.

Blue Light Insurance

Rated 5 out of 5 stars
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Kathleen,

We're so glad that you had a positive experience with our service! Thank you for taking the time to leave us a review.

If there is anything else we can help you with in the future please let us know, we look forward to working with you again.

Blue Light Insurance

Rated 5 out of 5 stars

One of the best financial / insurance Team

I extend my sincere gratitude to the Blue Light Insurance team for their invaluable assistance in securing my life insurance policy, a difficult task that most financial advisors had been unable to achieve due to my pre-existing medical conditions.
I particularly recommend Betul and Adriana for their unwavering dedication and hard work in facilitating the acquisition of this policy. I will recommend this service to my colleague and looking forward to working with them again.

October 25, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi MR,

Wow, what a fantastic review to leave us :).

Thank you for mentioning Adriana and Betul, it shows the importance of sticking to our key values - one of which is that we "bend over backwards to get people the right result, when most of our competitors would just walk away"

I am so glad we've managed to get you guys the right solution here in the end.

We look forward to looking after you now and into the future.

Blue Light Insurance

Rated 5 out of 5 stars

Friendly and professional advice

Friendly and professional advice. Regular contact during the process with regular updates. Appointments fitted around my work commitments.
Fantastic deal provided saving me money compared to my previous policy.

October 24, 2025
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Kerry,

Thank you for leaving us this great review.

We strive to deliver excellent customer service and to get you the best cover that suits your current situation.

We look forward to looking after you now and into the future.

Blue Light Insurance

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