Blue Nile Reviews 

Even though we live in Europe, we order products from Blue Nile from time to time because there's no local retailer that offers the same level of customization since Blue Nile left the UK.

Recently, we had to return an item because we purchased another similar item. The process took a bit, as the item was shipped overseas, but it was frictionless and we received a full refund.

i was very disappointed my engagement ring got lost and it spoiled the surprise of the engagement and finally UPS found it more than 3-4 weeks later with calls and follow ups and ruining the timing of the engagement and the surprise of it and adding all the stress

We fell in love with our rings. They are comfortable, feel solid and well-made, and have a beautiful design.

Even though my order had been delayed I was able to speak to someone to get it shipped out in time for my proposal. Ring was perfect

It was so easy to create the ring. Check out was fast and easy. I received the ring the day they said I would!!

The ring I ordered arrived on the exact day they said it would. It arrived in the exact way I ordered it. It was perfect and beautiful, and she absolutely loved it.

The earrings were exactly what I wanted, classic with a unique design. They are petite, but I expected that. Very pleased.

High quality products for prices

Ease of ordering and finding more unique jewelry now. I love being able to choose the stone’s & quality.

Love the charm, but the necklace keeps breaking my neck out. Gonna have to buy a different necklace for my charm.

This company is a complete joke. I bought a $15k engagement ring. The stone fell out 3 months later. I sent to their service that took 7 weeks to get back to me only to tell me it's not covered and will cost $320 to repair. I WILL NEVER DO BUSINESS WITH THEM AGAIN

I paid for overnight delivery on two items, but they arrived after Mother’s Day without any notice that they wouldn’t be on time. I’m really disappointed, especially since my husband has bought items from you before.

Easy ordering on line and when I went into the store to exchange the ring for size, the representative was friendly, helpful, and competent. Both deliveries were very quick.

It was easy to order online and we received the pkg. in a timely fashion. Our granddaughter absolutely loved her necklace. We were very pleased with it as it looked exactly as pictured.

If I could give zero stars I would. Hands down without a doubt the absolute worst shopping and customer service experience I have ever had. Had to call different numbers and different levels of customer service seniority to find out my order would be late. Once I found that out, ring was deliberately held from shipping because of inability for anyone to communicate the change of address to correct for the late delivery. Then I was gaslit by customer service on the reasons it was delayed, was told I would be compensated for self-proclaimed by blue nile bad effort. “Compensation” was $300, hardly 2% of the order. Then you had the audacity to tell me I could get 15-20% off of a future order, which is comical to think I’d go with you again. Oh and the sales associate tried to put a $6,000+ order on my account that I had to cancel. We never talked about the item they added. Everyone who has asked me about your company has been flabbergasted and disgusted by your company. It’s a shame.

Total sh*t. 1 year old platinum ring literally fell apart while we were just sitting there, watching TV. Blue Nile's "lifetime warranty" didn't cover it, they charged me $500 to repair it, and I've been getting automated emails that say "sorry for the delay..." for 2 fkg months! Definitely take your business elsewhere!

I ordered an engagement ring. I felt the entire process was smooth and the process was easy. The amount of selection could be daunting for a guy who doesn’t know much about engagement rings but after asking my future fiancée discreet questions, I was able to use the filters to find the perfect ring for her. She absolutely loves her ring and is constantly showing it off to everyone!

The purchase process went really well and my order was delivered on time. I was very excited to receive my ring and could easily login to see the status.
The ring itself is not quite what I was expecting. The band seems thinner than it looked in the photo and the pear diamonds are cloudy.

Working with liar / fraud youtuber kyle pallo, a big NO. Shame on you for not researching who you sponsor Blue Nile.

Customer service, delivery service, quality