BLUETTI US Reviews 

Shipped a Elite 100 V2 and it didn't work pout of the box, synced it to the app and there was an E074 code. I tried to return it to Amazon but they said to contact Bluetti. I'm now on day 4 and still haven't been able to talk to the right people to authorize my return. I was given a survey from customer service and I rated it a 3 out of 5. I got a call about ten minutes later from Bluetti telling me that the survey is about how they did and then said they were sending me another to fill it out again. If they cared about the customer experience as much as their survey scores they might have a good company. I won't ever purchase from them again. Also, don't believe the reviews on there website, mine still hasn't shown up so they are silencing any negative reviews.

I have had my small bluetti for over a year now. I have enjoyed how quickly it recharges and the ease of its functions. I am really impressed with it's ability to handle rain getting on it. I accidentally left it out during a two day rainstorm with heavy winds and rain. Brought in to dry for one day and used it the next with no problems. Excellent product.

I am beyond disappointed with BLUETTI and their complete lack of urgency or customer care.

I purchased a BLUETTI Elite 100 V2 specifically for camping. After the battery drained to 0%, the unit became completely unresponsive and would not recharge. I contacted customer support and followed every troubleshooting recommendation, including purchasing additional charging equipment at my own expense. Nothing worked.

BLUETTI eventually agreed to replace the defective unit, but that’s where the frustration really began.

I explained repeatedly that I had a camping trip scheduled for October 15 and absolutely needed a working replacement by October 14. I practically begged them for days to expedite the replacement. I made it very clear how important this deadline was and how much I had invested in preparing for this trip, including purchasing an electric cooler and heated blanket specifically to use with my BLUETTI.

Despite knowing all of this, BLUETTI failed to ship my replacement, even after I shipped my defective unit back to them. Now I’m left without a power station, without the equipment I was counting on for my trip, and without any meaningful resolution.

What makes this experience so upsetting isn’t just that the product failed. Products can fail. It’s how BLUETTI handled the situation. I gave them every opportunity to make things right, communicated my deadline repeatedly, and did everything they asked. In return, I received apologies but no action when it mattered most.

I spent hundreds of dollars on this setup because I believed BLUETTI was a reputable company with quality products and dependable customer service. Unfortunately, my experience has been the complete opposite.

I would NEVER recommend BLUETTI to anyone. A warranty means very little when the company fails to provide timely support or follow through when a customer needs help the most.

Extremely disappointed.

I bought a Bluetti Elite 100 V2 to act as a UPS for my home network. It seems a quality bit of kit and has worked seamlessly during some recent power outages that have lasted hours. The app integration is pretty handy, although I had to disable most of the notifications as they are a bit spammy when permanently plugged into the mains.

I bought through Ebay as I take one look at the Bluettipower site and get put off by the ridiculous gamification marketing they use. In what world does this marketing style work with buyers? The whole site screams “dodgy” / immature to me. If I didnt know differently from actually owning the device I would have gone with a competitor brand. Unfortunately some of the other major brands also opt for this marketing style which baffles me.
Keep the marketing professional guys, it’s really off putting atm.

Apex 300 quit working
After having a Bluetti Apex 300 for less than 10 months it suddenly quit working on me. I contacted customer support and they immediately started working on the issue and had me send it off to the repair center here in Canada. Well, I figured all was good until the shipment got lost in transit to the repair center. After several calls to the shipping companies, no one could seem to find where it had landed or where it was. Ire-contacted customer service and they did not hesitate to immediately send me a brand new unit out. I was impressed at this level of customer service!! The customer service agent | dealt with was absolutely awesome in communication throughout the whole ordeal and within three weeks of my Apex 300 dying I had a new unit up and working.
Kudos to Grace who helped me through the whole ordeal. Thank you
836/2000
+

Quality product backed by exceptional service! ⭐⭐⭐⭐⭐

I really love my Bluetti Elite 400 and use it daily to offset electricity costs during peak hours and more. While needing to make a warranty claim can sometimes be stressful, their team made the entire process completely seamless. The customer service was incredibly prompt, courteous, and friendly from start to finish. They completely resolved my issue and had a replacement unit to me in just one week! It is rare to find a company that stands behind their products with such fast, high-quality support. I highly recommend both this product and the brand!

I am not typically one whom endorses a company or leave product reviews, however in this case I have made an exception. It’s rare in my opinion that one receives this kind of attention and quality support today. My Hat is Off to Bluetti…….. Well Done

Just got the Apex 300 and B300K. excited to use it.

Not sure why the reviews here are so good?!
If you look up their customer service rating- it is horrible and they are known to not honor their warranties! Buyer beware....
My unit failed after 2 uses and after a year of back and forth have gotten nowhere with Bluetti. Never again will I purchase anything from Bluetti.

Compact, quick charging , many input and output options. Great customer service and warranty

Super easy to use and a great addition to my preps. I am using this newest purchase as an ups for my router and mesh WiFi setup.

A friend who lives off grid turned me on to these products. I’ve purchased the AC180 & the 400. Neither disappoints!

As the price for the bluetti 300 elite seemed a bit rich for my blood... it had the feature I needed to succeed in my rv travel. I wish I would have gotten the solar panel as well and or maybe the charger, I am however very pleased with the product.

Product arrived well packaged. Followed instructions for first charge, followed by first power draw capacity and functionality test using new ICECO fridge. That went well except no power input output readings and failure to perform new firmware updates. Customer service has been working with me to resolve issues and is replacing my new Elite 300 with another new unit. Stay tuned.

Ive had the AC50B for well over a year. And it lead me to buy one of the Elite 300's when they came out. I have not been disappointed. i use them for my laser engraver and air purification system as well as a hat press for patches. The 50B does great for my lap top and devices. and the 300 handles the work load. Never had any issues with them at all. I will stick with Bluetti for my power needs in the future.

Order an AC70, and it arrived damaged. I contacted the seller about it, and they just refused refund and then ignored me. Terrible customer service overall.

So far the elite 100 is user friendly and doesn’t disappoint

We are always satisfied with our purchases of Bluetti products because of the high quality materials combined with the best technology available, the company support, ease of navigation thru the entire purchase/set up process, overall trustworthiness & integrity we have consistently experienced making multiple purchases over several years. Have nothing but high recommendations to anyone looking to purchase Bluetti products.

I have the apex 300 for a year now and just bought the b300k. Itd running every day. Great quality products and it works very well. My friends are getting rid of their built solar system and going with the same i have. The company and Customer service is great to deal with.

i have cool delta 3 ultra plus and bought bluetti elite because of same amount of power in a third of size