BMW of Darien Reviews 5

On Oct 31, BMW Darien picked up my vehicle for an oil change, but afterward my car became undrivable. When my son drove off the lot, he noticed a knocking sound and called the dealership — he was told someone would call back, but no one ever did.

I called multiple times, including texting for days and got no response. On Nov 10, I spoke with Xavier, who said he’d alert the manager, but TJ called whom I have been trying to reach for days, called instead and was extremely rude. He refused to diagnose my now-nonstarting car, saying it wasn’t related to the oil change.

I recently purchased. Two weeks earlier, I tried to buy a car from Darien but ended up purchasing my 2026 elsewhere due to poor service—that should’ve been my clue not to go there.

I chose Darian for oil change because of the listed good reviews, but that was not my experience. I’d caution others, especially people of color, to think twice before going here.

They have been honest with me with my last two shipments and I won't ever go with another company! All this is thanks to Alex! Well done !

I bought a car from them for $30,000 and I paid for extra coverage and they told me they were going to give me 2 sets of keys because I only received 1 with the car. I moved to Florida and it's been 5 weeks and I'm still waiting for the keys and no one returns my phone calls to tell me what coverage I paid for so I definitely do not recommend this place as you can buy a BMW somewhere else and hopefully receive good customer service instead of none. NO CUSTOMER SERVICE, GO ELSEWHERE! YOU HAVE BEEN WARNED!!!

Please see my previous reviews, all negative, about this dealer. My car was held in their storage pending registration, it was there Since October, Picked up around the end of January. I was given the impression that storage for an extended length of time would not be a problem. However, they soon reversed that and began harassing me over it as well as negative reviews made of them prior. This dealer will say one thing and do another, also turn the situation around on the customer. I was in turn charged 1800 in storage fees when there was no signed contract as to how much would be charged and how many days. Upon picking up my vehicle the USB phone charger I left in it is missing, I assumed it was lost so as to not accuse anyone of stealing. I emailed my sales rep, Trevor Johnson, when I discovered it and received no reply. Paula Callari, dealer principal, emailed me saying car should not have been in storage for so long, even as secure as it was and to enjoy my car... She brushed it off and refused to reimburse for my STOLEN USB charger. The reason it was in storage for so long, which she is well aware, is it could not be registered due to past due property taxes owed...I'd enjoy my car if I bought it from another dealer, this place is a nightmare, one issue after another and they turn it around on the customer. Complaints are on file with DMV, BBB (Better Business Bureau) Connecticut Attorney General's Office. Dont leave your car at this place for any period of time, unless you like being charged crazy storage fees and items stolen. You'll enjoy your car more if you buy from another dealer.