Zatu Games Reviews 

9,622
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,292 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the fantastic products, noting their high quality and suitability for their needs, alongside very competitive pricing and smooth ordering processes. Many people are pleased with the efficient and quick delivery service, with shipments often arriving in excellent, well-packaged condition and sometimes faster than anticipated. However, some customers mentioned issues regarding the reliability of delivery times, such as packages taking longer than quoted or delays in shipment processing. A small number of reviewers also reported instances of damaged items upon arrival or experiencing complications with order status updates, while some found the service genuinely top-tier for problem resolution.

What people talk about most

Product

Clients share positive opinions on product quality and availability, noting that items arrive safely and as... See more

Delivery service

People report positive experiences with delivery_service, noting prompt and efficient shipping times.... See more

Price

Customers consistently note positive experiences with price, highlighting that items are normally cheaper... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide divergence in customer... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with items received in pristine and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yeah so I recently grabbed a bunch of Warhammer 40k models and painting bits from Zatu and honestly I’m pretty chuffed with the whole experience. Prices were properly competitive. I managed to get ev... See more

Rated 5 out of 5 stars

Zatu games makes it easy to be a board game lover. Their pricing is consistently fantastic so you don't have to shop around. Their customer service is personal and agents go above and beyond to make y... See more

Rated 5 out of 5 stars

Very happy with the quality of the board game and the easy process to purchase! Delivery took slightly long, but it was still within an expected period of time. The website has a reasonably priced sel... See more

Rated 5 out of 5 stars

Great experience from Zatu. Really like being able to order from a company based in the UK that pays its tax unlike some major companies named after South American rivers. It was also cheaper than tha... See more


Company details

  1. Trading Card Store
  2. Game Store

Written by the company

Seek Your Adventure With Zatu, the UK's biggest Independent games retailer. Zatu Games brings you the latest board games, miniatures, trading card games, and video games at affordable prices. We stock over 30,000 games, ship worldwide, offer next day delivery, 60-day returns, have a hugely-popular blog, offer guest blogging spots to board game lovers... the list goes on. Whether you want to read the latest news and reviews or if you want to purchase a new game, Zatu Games are here to help you. Our mission is to sell top quality board games, collectables and merchandise at great prices, whilst spreading the word that board games are the future!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(9,622)

1,204 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful customer service.

My package was delivered damaged by evri from zatu games. There was nothing in the package. I provided evidence of non delivery by photographic proof that the package was open. I went through all zatu games procedures to make a claim. E got to a stage where they were hoing to replace the items. But have not had any more emails from them since. They are totally not interested and dont care. Will not recommend this awful company

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Zatu is the best

Zatu stocks the best games and has clear description of the game and the delivery was very prompt, very happy :)

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience All Around!

Ordering was fast, easy and affordable. I enjoyed the email updates that kept me informed as my order moved through the process. Everything was well packed and safe on it's long journey to the US. My shipment arrived much quicker than expected and I am beyond satisfied!

June 23, 2026
Unprompted review
Rated 4 out of 5 stars

Order went missing

Unfortunately my ordee went missing and I had to chase for a update for several days to try and get this rectified, I had to wait over a month to get a replacement order sent out.

Cant really blame zatu as I know this is just how the process goes, but I can't understand why they use evri with the amount of issues the company has delivering packages.

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Well made UV torch

The UV torch I ordered is perfect for my needs. I bought it to uprate cleanliness in my home, especially kitchen & bathrooms. It works really well, highlighting any organic matter which isn't necessarily visible to the naked eye.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Ireland

Ordered to Ireland. Vat paid, so no hidden charges. Straight forward and easy.

June 11, 2026
Unprompted review
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Rated 1 out of 5 stars

Delivered to wrong address

Delivered to wrong address, phoned customer service who refused to accept that the picture given by the courier was not my house and refused to assist or investigate. Luckily the person who it had been delivered to (7 streets away) brought it to my house before they even offered me their non-receipt of goods form.

December 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Havent used them for along time due to…

Havent used them for along time due to endless issues with this so called company. Made 2 orders and had problems with both. Several items were damaged. They literally look like someone had just thrown them in the boxes and not cared that they were easily damaged items. Returned them and asked for a refund for the items that was over 3 weeks ago and still nothing. Looks like ill be contacting trading standards, citizens advice and doing a claim with paypal. I really hope zatu get shut down Im sick to death of shady companies slike this being allowed to operate and abuse customers. Disgusting company AVOID at all costs!

I had another order turn up. Asked them to pack well customer service said they would let them know. Heavy and fragile book came with no bubble wrap or anything just a thin card slip. What a surprise yet another damaged item from this lying pathetic company, AVOID!!!

UPDATE - Now they reckon they never received the item back and are messing me around. Nearly a month still no refund. Now taking it to trading standas, citizens advice and the police as well as contacting my payment provider to get my money back. THIS COMPANY NEEDS SHUTTING DOWN. VILE SCUM!

June 24, 2026
Unprompted review
Rated 2 out of 5 stars

Delivery is very slow

Delivery is very slow - misleading when product is in stock and you pay for Evri 2-3 days delivery, but product isn’t even sent to Evri for shipping until day 10. I had not seen estimated time window when ordered but delivery missed this anyway.

June 1, 2026
Unprompted review
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Rated 4 out of 5 stars

It took a little while for the games to…

It took a little while for the games to be dispatched. Ordered on a Wednesday with delivery expectation Friday/ Saturday. No update until Saturday with games arriving on Monday. Not a huge issue, as everything was delivered promptly. But if the expectation is 3 days from ordering, a lack of contact on a small delay sours the feeling. That being said, I'd still order again due to promptness and price of items.

June 15, 2026
Unprompted review

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