Boden UK Reviews 

76,419
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 18,457 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their distinctive and stylish designs, vibrant colors, and durability. Many appreciate the ease of placing orders and the quick delivery service, with items frequently arriving swiftly. Reviewers also find the sizing reliable and the overall ordering process smooth and efficient. However, some customers experienced issues with the return policy, noting difficulties with refunds or the cost associated with returning items that didn't fit. There were also occasional complaints about the quality of certain items, such as unsewn seams or damaged fabric upon arrival, and some found the payment system confusing. A few people mentioned problems with delivery partners, leading to lost or delayed parcels.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of clothes, their... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently highlighting superfast and... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, smooth, and... See more

Return policy

Consumers find return policies to be ambiguous, with many reviewers reporting easy and hassle-free return... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boden is excellent as always— producing classical clothes with fun & modern designs. All well-made. Good customer service. My favourite place to shop throughout the seasons. However, if I am not quick... See more

Rated 5 out of 5 stars

Lovely dress but returned the article because I am long waisted and this dress just didn’t fit right but by chance did see someone wearing it at Chelsea Flower Show and it suited them fine.

Rated 5 out of 5 stars

I used to fall down the rabbit hole of searching for swimsuits online… cute in the photos, but disappointing when the actual product arrived. After trying a few places and going through too many ref... See more

Rated 5 out of 5 stars

Easy to place an order, kept informed of process and very quick delivery. Delighted with both purchases. Another long sleeved Breton! True to size and great fit. White top with cut out detail at nec... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76K reviews

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4.6

All reviews

(76,419)

17,047 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality clothes, brilliant service

Excellent quality clothes, distinctive and stylish. I bought clothes for my granddaughter, who is very tall. I had to return items several times. That was no problem, the process was very easy and stress free. I bought her several items in size 13 to 14 which fitted. My granddaughter is 9. However she is very tall for her age. There was nothing wrong with Boden sizing. She was over the moon with everything, as was her mother and I. No small feat as my granddaughter is very hard to please, she knows exactly what she likes. Delivery is always very quick. A very positive experience. Thank you Boden.

May 12, 2026
Rated 5 out of 5 stars

Wonderful service

Wonderful service, exceptional clothes of great quality. I always trust this company, it's my go to. Highly recommend.

April 2, 2026
Rated 5 out of 5 stars

Lovely dress but

Lovely dress but returned the article because I am long waisted and this dress just didn’t fit right but by chance did see someone wearing it at Chelsea Flower Show and it suited them fine.

March 27, 2026
Rated 5 out of 5 stars

Consistently excellent quality and…

Consistently excellent quality and distinctive designs (also- pockets in everything! Hurray!). Always wash well and colours remain vibrant. Love Boden clothes for myself and my little boy, my go to for any kind of special occasion.

May 5, 2026
Rated 5 out of 5 stars

My go to brand for swimwear

I used to fall down the rabbit hole of searching for swimsuits online… cute in the photos, but disappointing when the actual product arrived. After trying a few places and going through too many refund negotiations, I found Boden, and I haven’t looked back.

The variety of designs is great (something for everyone!) and the quality matches what you see. I don’t need to look anywhere else.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Just gorgeous clothes

With 3 grandsons, Boden is my favourite place to shop. Clothes are excellent quality and the boys love them too. Cannot recommend this company highly enough!

April 8, 2026
Rated 4 out of 5 stars

Bikini with a lovely pattern

I ordered this bikini with a lovely pattern, and I absolutely love how it looks. 👙 It’s beautiful and comfortable, although the fabric could be a bit softer. I bought it in the sale, and it was worth it. 😉

January 9, 2026

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