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Rated 2 out of 5 stars

I ordered my product 3 days ago in Belgium, and it still hasn’t been delivered or even shipped. I’ve tried contacting the company multiple times via email, but I have received AI responses. To this... See more

Company replied

Rated 3 out of 5 stars

I love their products. High quality whey, the flavours are amazing, fast delivery. However, no support whatsoever. I needed to contact their support once, the emails was replied days after I... See more

Company replied

Rated 4 out of 5 stars

Order went well, clear website and quickly delivered. Only negative point: the product’s lid doesn’t fit well, so it opened during the delivery. As a result, a small amount of powder (bodylab weight g... See more

Rated 1 out of 5 stars

Ordered 8th march, did not recieve anything. Contacted customer support and got the response that they recieved my returned package. According to the email I would get my money back in max 5 days. T... See more

Company details

  1. Fitness and Nutrition Service
  2. Activewear Store
  3. Wellness Center

Written by the company

Bodylab.nl is specialist op het gebied van sportvoeding in de Benelux. We werken enkel met professionals en deze webshop is ontstaan uit de jarenlange ervaring die we hebben opgedaan op het gebied van sportvoeding voor fitness en krachtsport.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Hello,

Hello,

I just received my package and unfortunately one of the products was broken and partially overturned ...

I have photos if you desire...

November 22, 2021
Unprompted review
Rated 1 out of 5 stars

I never received the item

I never received the item. DHL said that they delivered the item to another house, but on that house they said that they dont have nothing for me. I dont know why they would deliver to another adress, even if i m not home. I lost both my money and my producf

November 16, 2021
Unprompted review
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Rated 4 out of 5 stars

Will order again when needed

Wel 1 star less because the customer service does not react. It takes a bit before the product arrives, but that is perfectly acceptable. The product is Good. GMO free erythril. The price is very good.

November 5, 2021
Unprompted review
Rated 4 out of 5 stars

why waste so much packaging material?

why waste so much packaging material?
I am satisfied with the products. But Bodylab now has a new packaging line. Looks pretty cool. It's nice that the vitamin pills are not packed individually. But filling a container for only 10%? Can't that be different? And less environmentally harmful?

October 29, 2021
Unprompted review
Rated 1 out of 5 stars

Shortcoming

I'm sorry.
I've ordered 5 boxes and only received 3.
I've replayed the invoice e-mail with this remark but I haven't had any answer.

October 28, 2021
Unprompted review
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Rated 1 out of 5 stars

I did order 4 products and they came in…

I did order 4 products and they came in 4 different boxes!!! With just 1 track and tracé code because i wasn’t at home at the time of delivery i asked to deliver my package at the pick up point only 1 package was delivered at the pick up point the other 3 were delivered at my neighbours. This is the worse delivery ever

October 25, 2021
Unprompted review
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Rated 1 out of 5 stars

Package left damaged and in full sight, completely drenched

I found the package right in front of my front door in full sight and completely drenched. From 3 meters away I could smell a strong watermelon-like scent. The package was leaking a sludge which was a mixture of both pre-workout and rain. When i picked up the package the box pretty much fell apart. When i opened it up I could tell 1 of the containers of pre-workout lost it’s lid, as a result of rough handling. This caused it to lose pretty much all it’s content. I took pictures of the box and it’s contents as proof of this review and my experience.
I am really sad to have to report this because i have been a happy customer of bodylab for several years and never had anything remotely close to this happen to my order. I hope this complaint reaches you well and get’s the follow-up it deserves.

October 21, 2021
Unprompted review

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