BodyLogicMD Reviews 

Ken at Wells Pharmacy was very helpful and informative. However, the communication between patient and provider is terrible. No returned phone calls and no responses to emails. I’m very disappointed in the customer service.

I love my doctor and would recommend him and give him a five star. I hate the auto order department. They are terrible at getting back to me with information about my auto orders. Instead of a personal reply, I get case numbers and NO reply. It takes me several tries with emails to get a response! Very frustrating.

I have been seeing Dr. Thackrey who is associated with Body Logics for the past 2.5 years.
I would highly recommend Dr. Thackrey. I have been seeing him for hormone replacement.

Individualized, conscientious care where you play an integral role in your treatment options.

The supplement fulfillment is riddled with problems. I have to make phone calls on almost every order I receive to get it correct. And now there "updated portal" is completing flawed - you can no longer put a "hold" on individual items but have the hold the entire order. So yet another phone call to have to call in and have them manually do it???

Website works poorly with Safari and the new system of canceling the entire order and not individual medication is a pain in the butt and requires us to call In if we need to place a hold on one out of several medications. this is a step backwards not forwards.

I have asked to receive my lab work results no less than 24 hours prior to my telephone appointment so that I have time to review & prepare questions I may have for appointment.

Once again, this did not happen for my last appointment. During the Covid pandemic I have been doing telephone appointments & I’ve only received my lab results prior to my appointment 1 time. All other appointments I HAVE NOT had my lab results.

It is very difficult to have an appointment & discuss my lab results when I haven’t seen my lab results. It is impossible to ask questions when I don’t have the pertinent information to review.

After three months, I don't see much difference in feeling better yet. It seems that a patient is supposed to figure out what strength of medications to try month to month to find the sweet spot. I could use more concrete guidance. The auto prescription service does not function well. I ran out of meds although I've received an email confirmation that auto shipment should happen automatically. It took almost 4 weeks and an email request to refills meds.

Doctor provided a thorough evaluation of my lab results. She was compassionate, attentive, and extremely knowledgeable of my options to further my journey towards health and wellness. Office staff was prompt and professional.

Experience with my doctor has been great. The process of ordering supplements has been poor. Over a month after my doctor's appointment, when the recommended supplement was prescribed, it took several attempts just to get the first order processed. Then, it arrived damaged. I called the supplement team to report this, was told to take photos of the damaged package so they could re ship. From that point, it was a communication fiasco. Another month went by and after several calls, emails, etc. my order just arrived. There needs to be better communication with that department and a much quicker response. Thank goodness it was just a supplement and not medication.

If you are looking to add more stress to your life, and be scammed instantly with money withdrawn from your bank account in mere seconds, then this is the place for you. My first contact was with Sabrina Felix, who is slick as heck, continuously using words like “becoming part of the ‘family’” and that they want a 2 month commitment from you- not telling you that $700 would be taken out as soon as you hang up. I was livid and called so many times until I was finally told that “if I were to do all the labs separately and come in and see the doc in office, it would be cost way more.” I received my testing kit and was recommended a HRT plan. Two days ago I had a follow up which lasted about 15 minutes or so, and no sooner than 5 minutes after my follow up, $800 dollars was IMMEDIATELY withdrawn! I’ve been calling and emailing constantly- and getting transferred from one person to another and NOT ONE OF THEM could give me a breakdown of what the money was for, other than “that is the cost of the program you are on, and if labs were needed, it would be covered” which is EXACTLY what I was told the first time they took money out. I told them that my telehealth appointment was 15 minutes at best, and THERE ARE NO LABS needed to be done- so what is the breakdown of the charges?!” NOT ONE person could give me an answer except for the words “program” and “I’m not sure, I don’t work in that department.” So this morning I find a pending refund of $100! I call, and again the same thing- “ I don’t know what’s going on, I will let the supervisor know.” I am BEYOND angry, and beyond broke- and still left hanging with zero clue as to what the money is for. I didn’t do any additional testing, nor was it brought up…I also never heard ANYTHING regarding the withdrawal of $800 dollars- NONE OF THAT WAS talked about before my follow up appointment. I’m still waiting for a call, which I’m sure will not happen anytime soon…in the meantime, consider this a warning- save yourself all of this EXTRA stress, and a drained bank account by looking elsewhere….this place is a SCAM. Period. There is nothing “transparent” about this place as stated on their website; consider yourself warned and now educated- stay as far away from here as possible.

My experience with body logic was uneventful. The instructions were easy to follow. The best way to describe my experience is pleasant

Very professional, and always available.

I have mixed reviews about my experience with Body Logic. Although I thought that I had very good results, and that Dr Rubin was excellent, caring, and thorough, I did however experience some concerns with the costs of care and billing process. I did discuss these matters with Terri, however I cant deny it had an affect in my confidence of using Body Logic in the future.

I don't normally write reviews but I feel compelled to do so today. I have had a difficult journey working with BodyLogicMD. I have been working with them for over a year and have had little to no improvement. As it turns out, my last labs are now showing a decline in overall health. I thought when I started working with them I was going to get individualized treatment but It feels like a "canned program" instead of addressing actual individual concerns. At each visit the doctor had already decided what she is going to do next with my treatment, even before she had heard how I was doing on the last adjustments. It is hard to reach the doctor to ask questions, office staff are not easy to work with and astronomical fees are charged to get the required lab slips. They don't submit to insurance and require you to use only one pharmacy that charges on the higher side. At each visit I would explain my concerns and symptoms and receive a preplanned/prepared adjustment. When I would try to reach out to let the doctor know things were not going well between visits, I was met with the same thing....stay on track and we'll do lab work in 3 months and go from there. I am now at the point that my lab work is troublesome and I'm being recommended to go see my PCP so they can help correct my declining lab results. I thought BodyLogicMD was the specialist in this area? Very mixed messages are now taking place. At my last visit progress was praised in certain areas of my treatment in the beginning of the conversation and by the end was I being suggested to wean off everything, even the very things that were praised as doing well. I'm left questioning whether there is any expertise here. Even though I have done everything the doctor asked me to do over the past year, I feel now they are trying to get rid of me as a patient because the canned program isn't working for me? I'm so disappointed and frustrated. Have I just wasted a year and hundreds of dollars? I now have to start all over in a worse place then when I started with BodyLogicMD. I would not recommend them.

My experience is always a positive one. The doctor is always encouraging and knowledgeable. He balanced my thyroid, keeps a check on my hormones, and guides my supplements. I have so much more energy today than I did a few years ago when I first saw him.

Always a wonderful experience. Dr Petruzzelli is very personal and professional. All my questions get answered and Dr. Petruzzelli offers suggestions for different options. Janis at the front desk is very friendly. The staff is wonderful to be around.

I love having someone listen to my concerns and take stock in my health. I look forward to my visits. Everything is explained to me so I can understand and when I leave I feel confident that my health is in good hands.

I have been quite pleased with BodyLogic under the care of Dr. Okereke in Houston. The only issue in all the years I have been associated with this organization is when supplements were delivered that I did not order and my credit card was charged $300+. I called Dr. Okereke’s office and they immediately took care of the problem. I sent the supplements back and my card charges were reversed. I a guessing it had to do with a new ordering system that needed tweaking.

They are very caring and want to help you feel better! I have been going to them for years now and love everyone of them ! They really work on making you feel whole again by trying to get to the root of the issue.I have recommended them to all my friends because I believe they are in it for the right reasons, so continue doing what you do!