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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stunning nature of the products, noting their durability, resistance to tarnishing, and suitability for sensitive skin. Many appreciate the wide variety of choices, affordable prices, and excellent customer service, highlighting the team's helpfulness and quick resolution of issues. People are also very satisfied with the ordering process and the beautiful packaging. However, some customers also noted occasional issues with certain items, such as stones falling out of rings or jewelry fading and tarnishing quickly. A few reviewers expressed dissatisfaction with customer service regarding specific problems, mentioning slow responses or a perceived lack of assistance with manufacturing defects or order mistakes.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight the high quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality and affordability of... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and quick responses... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and were... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the affordability of the... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love Bohomoon! Each piece I have received has been high quality and stunning. I’m a regular customer, especially when they have the £10 sale on! All my pieces both silver and gold have l... See more

Company replied

Rated 5 out of 5 stars

Ordered for the first time, great variety of earrings & £10@! Ordered 3, all good quality & nicely packed in a box, unfortunately two pairs did not suit my little girl but customer service were unders... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Bohomoon 4 times now and everything is just beautiful. The items themselves, the communication around your order and shipment but also there customer service is impeccable. Everyti... See more

Company replied

Rated 5 out of 5 stars

I’ve just done my second order and can’t wait! Honestly can’t recommend enough! The jewelry lasts! It doesn’t tarnish, it is 100% waterproof, the quality is just phenomenal! Every single piece is just... See more

Company replied


Company details

  1. Costume Jewelry Shop

Written by the company

Your ultimate jewellery fix. We are committed to providing the best quality Stainless Steel products that our customers can count on to last!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FANTASTIC CUSTOMER SERVICE!

Well, ive been abit of a pain in the bum with constant having to message customer service, due to my delivery being delivered to the wrong house (which they were happy to send out another order no extra charge) luckily retrieved the order. Having to send items back, what i thought was a missing item (my error) now sending this item to me free of charge. Resolved all my issues without a problem, used to be a different companies regular customer but now converted to Bohomoon. 5 star review!!!

October 28, 2025
Unprompted review
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Reply from Bohomoon

We are so sorry to hear you had a few issues surrounding your order, we are glad this has now been resolved. Thank you so much for your lovely feedback, it is most appreciated!

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Rated 5 out of 5 stars

Absolutely love Bohomoon

Absolutely love Bohomoon. I love every piece I've got and wear them 24/7 without taking them off and they still look great despite sun, sea and sweaty steam rooms.

October 25, 2025
Unprompted review
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Reply from Bohomoon

Thank you Kim for your lovely review!

Rated 5 out of 5 stars

Above and beyond service

Above and beyond service - I am in utter disbelief in the service Kelly provided with my lost order. Not only did she respond with urgency to my emails, but she was extremely thorough and helped me get a replacement order sent without stress free. Shouts out to you Kelly!

October 23, 2025
Unprompted review
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Reply from Bohomoon

We are so glad we were able to support you with your query, we really appreciate your review!

Rated 5 out of 5 stars

Since I’ve known Bohomoon

Since I’ve known Bohomoon, I can’t help but always purchased jewellery from them. They have range of styles and not too expensive. I love them and wear them everyday!

September 5, 2025
Unprompted review
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Reply from Bohomoon

Thank you so much for your lovely feedback!

Rated 5 out of 5 stars

I love the jewellery from Bohomoon

I love the jewellery from Bohomoon. So many different pieces to suit all styles. The quality is really good and the customer service is excellent. I had one issue with a necklace and I was immediately offered credit or a replacement so was very impressed. Would highly recommend the jewellery from here.

October 23, 2025
Unprompted review
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Reply from Bohomoon

Thank you for taking the time to leave such a lovely review. We are delighted that we were able to resolve this for you

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Rated 5 out of 5 stars

Great customer service

Great customer service, had a slight problem with 1 pair of earrings which was promptly and professionally dealt with. Would definitely order from them again

October 20, 2025
Unprompted review
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Reply from Bohomoon

Thank you for taking the time to leave such a lovely review. We are delighted that we were able to resolve this for you.

Rated 5 out of 5 stars

Love this company

Love this company! Gorgeous pieces for amazing prices and they last! I have a pair of earrings I’ve not taken off for over 6 months to shower or anything and they haven’t tarnished and are just as shiny as when I bought them! I had another pair I bought at the same time and unfortunately they have tarnished but the team were so helpful at getting back to me and sorting out the issue. Can’t recommend this company more! Ps their belly chains are gorgggg!

October 22, 2025
Unprompted review
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Reply from Bohomoon

We really appreciate you taking the time to share such kind feedback. It means a great deal to our team.

Rated 5 out of 5 stars

Fantastic jewellery and customer service!

Between my daughter and I, we probably own around 15 items from Bohomoon - there was one occasion where my item didn't make it to Royal Mail and the team was so speedy in sending another one, I think it arrived within literally two days. One item had a tiny bit of tarnishing after around 7 months of wear and within a couple of emails with the team, a replacement was sent out. Literally cannot fault the customer service and haven't had a single issue with the rest of my items, I wear most of them every day and there has been no discolouration or the dreaded green skin marks! 100% recommend Bohomoon!

October 21, 2025
Unprompted review
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Reply from Bohomoon

Thank you so much Jade for your lovely review, this is most appreciated and we are so pleased that we could resolve this for you.

Rated 5 out of 5 stars

My favorite boho jewelry boutique… 🌙

If you haven’t tried jewelry from Bohomoon, you’re missing out! The quality is absolutely amazing. They have a very wide selection of pieces from rings, earrings, necklaces and bracelets. So many options to choose from. They have affordable prices and run a lot of sales. This is my favorite boutique to shop for jewelry! I recently had a necklace break that I purchased 3-4 months ago. I emailed them and they shipped me a new one. Excellent communication and customer service. I highly recommend Bohomoon for all of your jewelry needs. 💕

October 15, 2025
Unprompted review
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Reply from Bohomoon

Thank you so much Shannon for your lovely review, this is most appreciated and we are so pleased that we could resolve this for you.

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Rated 5 out of 5 stars

Amazing service

Amazing customer service, quick response and awesome staff.

October 21, 2025
Unprompted review
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Reply from Bohomoon

Hello Louise, we are so grateful for your review and are thrilled that you are pleased with your order.

Rated 5 out of 5 stars

First Class Customer Service & Quality Jewellery

Have bought a few pieces now from Bohomoon, bracelets & earrings are my favourites. Have not been sure about ring sizing but great now they include the ring guide in the orders. Customer Service is first class, contact , speed of response and resolution to a query is excellent. Thank you ladies 🙂

October 2, 2025
Unprompted review
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Reply from Bohomoon

Hello Jane, your kind words mean a great deal to us. Thank you for taking the time to leave such a positive review.

Rated 5 out of 5 stars

Great service

I had to return an item. The customer service was fabulous. A replacement was sent immediately. Well done guys

October 14, 2025
Unprompted review
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Reply from Bohomoon

Thank you for taking the time to leave such a positive review. We are delighted that we were able to resolve this for you.

Rated 5 out of 5 stars

Have brought a lot of amazing pieces of…

Have brought a lot of amazing pieces of jewellery from here and it’s always of incredible quality and doesn’t tarnish. Bonus when they have £10 sale on! Had an issue with one piece recently and contacted customer services - Jadzia handled my query brilliantly and offered a replacement, no issues. Thanks BOHOMOON!

October 21, 2025
Unprompted review
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Reply from Bohomoon

Thank you so much Priya for your review. We really appreciate you taking the time to share such kind feedback.

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Rated 5 out of 5 stars

EXCELLENT!

Beautiful jewellery and great prices! Delivery is quick too. Just placed another order last night, and it was dispatched this morning! Highly recommend the products and Company!

August 29, 2025
Unprompted review
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Reply from Bohomoon

We are so grateful for your review and are thrilled that you are pleased with your order.

Rated 5 out of 5 stars

Great jewellery, wonderful brand!

Have been buying jewellery from them for about a year now and can’t fault them, my ears notoriously go green from cheaper items but since buying from BOHOMOON I haven’t had that problem at all, the quality is very good and they have a variety of designs depending on the occasion.
Even when I have had a slightly faulty earring they handled it wonderfully and resolved it straight away with no fuss!
I will continue to buy from them and would highly recommend to others!

October 21, 2025
Unprompted review
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Reply from Bohomoon

Thank you for taking the time to leave such a positive review. We are delighted that we were able to resolve this for you.

Rated 5 out of 5 stars

Lovely jewellery and excellent customer service

I accidentally put the wrong postcode on my order and the team were kind enough to offer a refund when the parcel returned to sender. My parcel actually ended up being delivered and I’m so glad it did because the earrings I ordered are so pretty and amazing quality. Will be ordering again!!!

October 6, 2025
Unprompted review
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Reply from Bohomoon

Hello Marya, thank you so much for your lovely review, we are so happy to hear that you love your items and appreciate your order with us.

Rated 5 out of 5 stars

Hi what a wonderful company my…

Hi what a wonderful company my jewellery got delivered today and WOW !!!!!!! how beautiful and Stunning all the peices are the quality is Amazing such a happy customer 😃 easy to order and fast delivery and I've never had something SOOOOOO beautifully wrapped before the beautiful pink box and pink gift bag were such a lovely touch and a lovely surprise thank you Bohomoon keep up the AMAZING work your doing 😘💖

October 18, 2025
Unprompted review
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Reply from Bohomoon

Hello Wendy, your kind words mean a great deal to us. Thank you for taking the time to leave such a lovely review.

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Rated 5 out of 5 stars

Thanks Jess

I have to now change it to a 5 as Jess called me & got the rings swapped for a bigger size. Thanks Jess should all be like you.

September 30, 2025
Unprompted review
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Reply from Bohomoon

Hello Lisa, we are so sorry to hear this. We can see that we have gotten in touch and this has now been resolved with yourself. We really appreciate your feedback and orders with us. If there is anything else we can do to support your query, please let us know.

Rated 5 out of 5 stars

For someone who didn’t actually receive…

For someone who didn’t actually receive their order, I am shocked to write a 5-star review! But, the customer service I received was phenomenal - once my country finally sorts out its postal system I will definitely be ordering from here.

October 14, 2025
Unprompted review
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Reply from Bohomoon

Thank you for taking the time to leave such a positive review. We are delighted that we were able to resolve this for you.

Rated 5 out of 5 stars

Amazing quality jewellery

Amazing quality jewellery, honestly worth every penny!! when i had a slight issue the customer service team is next level and resolved the issue no questions asked! honestly made me love the brand even more 🤍

October 13, 2025
Unprompted review
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Reply from Bohomoon

Thank you for taking the time to leave such a positive review. We are delighted that we were able to resolve this for you.

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