Amazing customer setvice and setting up internett was easy. The speeds are as promised and things are working great with no issues. Highly recommended
Company replied
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See what reviewers are saying
I've been using Bolig NET for almost 2 years and I didn't have any issues. It just works. Initial setup took less than 5 minutes and speeds are close to advertised. I get it through my housing associa... See more
Company replied
Det virker fint. Det er dog lidt mystisk at "Voip Service Status" til stadighed viser "Your phone number porting is in progress", selvom det forlængst er gennemført. Alle andre oplysninger i "Status"... See more
Company replied
Excellent service by bolig.net amazing speed and almost downtime in last 3.5 years still going on . Customer support i used when i had to move my connection from one hose to another anit was seemless... See more
Company replied
Company details
Written by the company
BOLIG·NETs historie begynder tilbage i 2001, hvor en vennegruppe sad i boligforeningen Top-House på Nørrebro og var lidt småirriterede over deres internetforbindelse. Den irritation førte til en idé om at skabe en fælles, enkel og stabil internetløsning for alle 179 beboere i boligforeningen. Succesen kom hurtigt og andre foreninger begyndte at ønske de samme fordele. Dette var startskuddet til det, vi i dag kender som BOLIG·NET. I dag er vi en veletableret og professionel virksomhed, der tilbyder god service og kvalitetsprodukt til husstanden. Vi har gearet organisationen, vores produkter og vores måde at gøre tingene på, så det er billigt, trygt og nemt at være kunde.
Contact info
Tempovej 27, 2750, Ballerup, Denmark
- 70277067
- info@bolignet.dk
- www.bolignet.dk
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BOLIG∙NET
Thank you for your kind words!
Providing a fast and reliable service is always our top priority.
Best,
BOLIGNET
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Trash internet
Trash internet. We're forced to pay for it by the housing administration, yet it's always down or extremely unstable.
If you're not required to pay for it, don't.
Here's an example of the speeds you’ll receive (provided it's not down, which it is 100% of the time).
For viewers: You won't be able to have a stable video stream even at 144p, it will keep buffering.
For gamers: You will constantly lag. You will be at an extreme disadvantage in competitive games. There is a 0.5-second delay at minimum. It's usually a 1-second delay on a good day. Games like CS:GO will be unplayable.
March 7, 2025
Unprompted review
God og billig net
December 5, 2024
Unprompted review
Reply from BOLIG∙NET
Hej Jan,
Tusind tak for din fine feedback. Det er fantastisk at høre, at du er helt tilfreds, og at alt fungerer stabilt. Vi er glade for, at både vores service og priser lever op til dine forventninger.
Med venlig hilsen
Sajena
Run!!!This scam internet service ,they…
Run!!!This scam internet service ,they take money for everything,and when you done paying,you have to pay extra fees to get rid of them , pathetic scammers!!!
November 29, 2024
Unprompted review
Reply from BOLIG∙NET
Hello Iulian,
We are sorry to hear about your dissatisfaction with our service. We want to clarify that all terms, including the 6 month binding period, are clearly outlined in our terms and conditions, which are agreed upon when signing up for our services.
There are no hidden fees in our cancellation process. Any charges incurred are related to the terms specified in your contract, such as remaining subscription fees for the binding period.
We aim to ensure transparency and fairness in all our dealings. If you have specific concerns or believe there has been an error, we encourage you to reach out to our customer service team so we can review your case and assist further.
Best regards,
Sajena
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I have really appreciated the help to…
I have really appreciated the help to configure the router from the Technical support team, Sejana helps a lot to troubleshoot the issue and resolve it. Happy with the service provided by boilg.net.
August 5, 2024
Unprompted review
Reply from BOLIG∙NET
Hello Vikrant,
Thank you for your kind words! We always strive to provide the best support possible, and it's great to know that you're happy with the service. If you need any further assistance, don't hesitate to reach out.
Kind regards
Sajena
Reply from BOLIG∙NET
Hej George,
Tak for din anmeldelse!
Vi er glade for at høre, at du er tilfreds med vores service. Det betyder meget for os, at vi kan levere en god oplevelse til vores kunder
Med venlig hilsen
Sajena
Good service
Good price, always transparent about repairs and disruptions even though I did not even notice them. Always on top, in control. Never had to contact them about that something is not working.
June 30, 2024
Unprompted review
Reply from BOLIG∙NET
Hello Marius,
Thank you for your positive feedback! We're glad to hear that you've had a good experience with our service.
Kind regards
Sajena
Det virker fint
Det virker fint. Det er dog lidt mystisk at "Voip Service Status" til stadighed viser "Your phone number porting is in progress", selvom det forlængst er gennemført. Alle andre oplysninger i "Status" synes at være korrekte.
June 17, 2024
Unprompted review
Reply from BOLIG∙NET
Hej Michael,
Tak for din feedback.
Vi er glade for at høre at du kan lide vores service. Vil du kontakte os, så kan vi få kigget på det.
Med venlig hilsen
Sajena
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The best internet I’ve ever had
The best internet I’ve ever had. The price is fair.
March 31, 2024
Unprompted review
Reply from BOLIG∙NET
Hi,
Thanks for the fantastic review! We're delighted to hear that you find our internet service the best and our pricing fair. Your satisfaction means a lot to us!
Have a nice day.
Kind regards Susanna // BOLIG·NET
I highly recommend their network
Very fast & trustworthy housing internet provider they are. Their customer service is also as fast as their internet 😁
March 6, 2024
Unprompted review
Reply from BOLIG∙NET
Hi Saniat,
Thank you so much for your feedback!
We are excited to hear about your experience with our connection and service.
Thank you for the stars 🌟
Keep enjoying the speedy connections. 😃
Have a nice day.
Kind regards Caroline // BOLIG·NET
God service
March 4, 2024
Unprompted review
Reply from BOLIG∙NET
Hej Verner,
Tak for din anmeldelse!
Det glæder os at høre, at du har haft en god oplevelse med vores service. Vi sætter pris på din feedback og er her altid for at sikre, at du får den bedst mulige oplevelse.
Mange hilsner
Susanna // BOLIG∙NET 😊
Waited for over an hour on the phone at…
Waited for over an hour on the phone at number 1. Have had no internet over the weekend with no one to call?!?!?!? No customer service at weekends 🤷🏻♂️
November 13, 2023
Unprompted review
Reply from BOLIG∙NET
Hi Richard,
We apologize for the waiting time you experienced on our support phone. This is disappointing, and we have already reported the error to the cable owner. Customer support is available via our chat every Saturday between 10:00 - 12:00, but unfortunately we haven´t heard from you over the weekend. Our technician is working with the cable owner to identify the cause of the lack of connection and we hope to resolve the issue as soon as possible.
Best regards
Caroline // BOLIG∙NET
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Not recommended for external access
Not recommended when your router requires an assigned public IP address.
By default BoligNet uses a shared public IP address and forwards the traffic to a non-public IP (in their private network). Your router is being assigned this non-public address and is therefore not directly accessible from external.
When you subscribe for a fixed public IP address (extra monthly charges), the configuration is again that the traffic is forwarded through a fixed public IP to a non-public IP that is assigned to the router.
This has the implication that router models, which require the assignment of a public IP to be accessible from external, are not accessible. The external access only works for devices, where the external IP can be manually configured. And you only get this working when you pay extra for the fixed public IP- although you wouldn't require a fixed IP.
To me this looks like an odd setup that I never had with any provider before.
Keep this in mind before you sign up for this service and you plan to run devices that require external access.
Apart from this, the speed and reliability of the service are fine.
August 22, 2023
Unprompted review
Reply from BOLIG∙NET
Hi Ralf
Thank you for your feedback. I am happy to hear that your connection is working all fine as supposed 🤩
Regarding the IP-address, you are able to use our app to point the static IP to the equipment you want it to work on. Unfortunatly we can't be countable for how your router is made due to configurations.
If you need any help or got any questions, please don't hesitate to reach out to us 😊
Best regards
Sanne // BOLIG∙NET
Great service and product
Great (almost personal) service from Bolig.net. After a month of being a customer, as well as 4 months, they follow up with you to make sure all is as it’s supposed to be. I am consistently impressed with the speed of my connection, and have (in 4 months) not had a single minute of downtime on my internet connection, and getting the speed (up and down) as per my subscription.
6 out of 5 stars for service and reliability (but can only give 5 stars here)
August 22, 2023
Unprompted review
Reply from BOLIG∙NET
Hi Kay
Thank you so much for your feedback! 🤩
We are excited to hear about your experience with our connection and service. Thank you for the stars 🌟
Best regards
Sanne // BOLIG∙NET
Very helpful and kind custmer support
I called them because of a technical issue. They answered immediately and were incredibly kind and helpful. They also called me back to check if I managed to solve the problem after following their instructions.
July 26, 2023
Unprompted review
Reply from BOLIG∙NET
Hi Lili
Thank you very much for your kind words! It means a lot to our team to hear about your experience with our help 😃
Best regards
Sanne // BOLIG∙NET
Adhering to bolig net
The lady that helped me through all the process was extremely nice, couldn't have asked for better support, as I resolved my internet connection and router in the same day!
July 6, 2023
Unprompted review
Reply from BOLIG∙NET
Hi Rute Sofia,
Thank you so much for sharing your review. We are delighted to hear that you're having a good experience with our service.
We wish you a lovely summer ahead.☀
Kind regards
Caroline// BOLIG·NET
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Best Wifi Provider
Easy to contact customer care, Wifi Speed, Installation and everything
April 1, 2023
Unprompted review
Reply from BOLIG∙NET
Hi Ganga
Thank you for your feedback 🤩 I'm happy that you'r satisfied about our products and customer service.
Best regards
Sanne // BOLIG∙NET
Reliable internet and excellent customer service
I have been a fiber connection customer for 5+ years and it works flawlessly. On the rare occasion it doesn't, their customer support team are extremely helpful in getting me back up and running quickly.
I also find them to be upright. During a major disruption on 8th March 2023 (which was an unacceptably long outage), they were open and honest, and I trust them to make the necessary improvements.
March 9, 2023
Unprompted review
Reply from BOLIG∙NET
Dear Brian
We are really happy to hear that you've been a long-standing customer experiencing af flawless connection for the past 5+ years 😊
We absolutely agree that the disruption on March 8th was unacceptable. We believe in honesty and learning from our mistakes and we guarantee that we will make the necessary improvements to avoid anything similar happening in the future.
Thank you for your support and for awarding us with 5 stars ⭐️
Wishing you a lovely day!
Kind regards,
Amanda // BOLIG∙NET
Bolig-net -Good service.
February 19, 2023
Unprompted review
Reply from BOLIG∙NET
Kære Konrad
Mange tak for din flotte anmeldelse!
Vi er rigtig glade for at høre, at du er glad for vores kundeservice
Jeg ønsker dig en dejlig dag.
Mange hilsner
Sanne // BOLIG∙NET
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