Bonafita Reviews 

Although the website states 30 day money back guarantee, they advertised a product they DID NOT have. Company contacted me by email to inform me of this but refused a refund, instead insisted that I select another product. When I refused and stated I would settle this fraud with my cc company, they said they would return my money. That was a week and a half ago, no refund. This is a fraudulent company. I filed a claim with my cc and forwarded all the emails. Stay away from this company. By the way, they still had the purse up for sale that they “no longer carry”.

Terrible experience with this Company. I ordered a xxl puffa jacket for my husband last August 2025 & received an xs back. I returned this to their address in China which sat in Customs until now when it was returned to me! I again demanded a refund but same old story offering me a store credit! I do not want any inferior goods off their website. I’ve never dealt with such a situation like this before! Do not buy from them!

Ordered, what looked like a really thick, warm aviator jacket, which claimed to be sheepskin leather!

What a joke......

It wasn't sheepskin or any other kind of leather, it resembled a rag with plastic straps, hideous, absolutely hideous.

Shame I can't upload a photo, you'd be roaring with laughter!

Go through your banks for the refund, as they will try their best to not issue it. They stated their return address is:

Return Address:
Shenzhen Bao'an District
Keyunda E-commerce Base L4 104
Building No: L4 104
Shenzhen 518000, China

But do not send it back as the charge is higher than what you probably bought the terrible item for. This is their responsibility to cover all costs

I Ordered a necklace which they claimed was 925 silver and was advertised as 50% off at £19.95.
The necklace arrived in a cheap cellophane packet.2 of the chains were completely tangled.The item should have at least been on a card or in a box
There was no hallmark mark on the necklace.Ihave since seen the same item on other websites at a third of the price.I had to buy a gift box as this was a present.When I complained to Bonafita they apologised and offered me a partial refund of 20%.I accepted this and gave them my bank details.This about 3 weeks ago.When ever I ask where my refund is I am given numerous flimsy excuses with a promise that it will be expedited within the week.Nothing has been received by me. I would advise potential customers not to purchase from this firm.Completely unreliable .

DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
TOTAL SCAMMERS.
FLIMSY/CHEAP MATERIAL.
STILL AWAITING REFUND FROM 6 WEEKS AGO.
CUSTOMER SERVICE SAY ALL THE RIGHT THINGS, BUT DO NOT DO WHAT THEY SAY.

Terrible experience! I’ve bought a wall lamp and the photos at website aren’t true… the item was different!!

These items are counterfeit goods being sold at original goods prices. The warehouse the goods are sent from is in China and the items that arrive are not even the items you will order. The quality is beyond poor. DO NOT BUY FROM THIS COMPANY! YOU HAVE BEEN WARNED!

Do not buy from this company!. You cannot as a leave a review on their website, interestingly as it is full of 5 star reviews? I wish I ad checked trustpilot before purchasing. I have just received a £50 trench coat, it is appalling quality, I can't stress that enough, the material is awful, cheap and nasty, and it would not fit a 12 year old child and it is supposed to be an XL womens coat? I feel totally and utterly ripped off and the company have refused a full refund unless I return the coat to China!

Awful. If you’re reading this you have already been done!! Dishonest and misleading. Product not as described cheap and nasty. No mention that it’s shipped from China!! Hundreds of emails no results. Should be shut down

Do not go any where near this company. Ordered a jumper for my wife from here, stupidly on my part dod notnlook into thw company. Took almost a monyh to arrive from China, when it did the Jumper was shocking, the pattern didnt match on the jumper. And the arms where that short they went to her Elbows. Asked for a refund they in which they refused, Saying keep the item and we will give you 10%. Keep well away!

All these comments are true! Avoid at all costs if you don’t want to be ripped off. Not a chance of getting a refund on the cheap crap they send you. Like reviews say you may as well go to the cheap sites and get what you pay for rather than paying high street prices for cheap crap you receive.

Counterfeit items, cheaply made, shipped from China and nowhere near the sizes ordered despite the cheap labels sewn in that says otherwise.

Don’t buy anything from this crap site…

This company is a complete scam, do not purchase from them.
Their company address on their website, as well as the contact number, is in the Netherlands and the prices are reflective of local companies but in fact they ship Chinese made goods from China, for which you pay premium prices. Better off buying this cheaply made stuff from Temu for a fraction of the price. Not only does the delivery take weeks, but it's very expensive to return the items, which I found out only after the fact. I have exchanged 10 emails with them and they are yet to send me an address where to return their badly made goods.
Moreover, they sent me half the number of items I purchased. The website clearly states "2 pieces" for cushions and they are 2 in each photo, so I ordered 2 packets expecting to receive 4 cushions in total but received only 2. Now they claim I only ordered 2 cushions?! I can't believe I purchased before checking the reviews here, the company address on their website made me believe I was dealing with a legitimate company.

I wanted to return an item and get refund and they would not provide the details , look at the FAQ they say they only provide them when you want to return but they dont provide them so you can’t get a refund

I ordered some shorts which arrived but didn’t fit me. I asked for return details and a full refund. They did reply promptly but only to offer me 10% refund and I could keep the shorts that I don’t want! Lesson learned - do not buy goods from foreign companies that have no base in the UK!

I've ordered a product and they sent the wrong size. It's impossible to contact them and they don't respond via emails.

Order #16521
Sup-courier SF6045827780482

Shocking,

DO NOT SEND ANY MONEY TO THESE.

Fail to respond to any emails or messages. Items don’t arrive.

You have been warned.

Be aware. I ordered a lamp at Bonafita. The lamp was not available so I wanted to cancel the order which was 50 euros. They wrote back that they would add 15 euros to the amount of 50 euros if I bought something else. I insisted to cancel the order. Then I received an email that if I sent something back I would only get 10% of the amount back. Again I wrote back to state that I did not receive anything and I wanted my money back within 5 days or I would take other measures. 10 minutes later I received an email stating that the amount was returned to my account. DO NOT BUY ANTHING HERE! Everything comes from Asia. If you want to return something you will only get 10% back. Check the return stipulations on internet.