Bookatable Reviews 

Terrible site,found it difficult to find the way to book my table at the hotel,I had a Groupon voucher,which instructions said to put the code into booking,but nothing on site to let you do that. I have booked my table and just hope when I turn up that they accept my voucher. This site needs to make it easier to use.

If I could give zero I would. I booked afternoon cream tea for my friends special anniversary. They received confirmation of the booking at Haxells, Strand Palace Hotel. They went at time of booking and were told this is not available and no booking should have been taken. My friends and I were all very disappointed.

I visited the Langham hotel, London on Friday 13th August 2021 with my family for an afternoon tea and dinner. Before we were entering the lobby I was stopping by the right hand side corridor where the lounge was quiet to change my shoes, after got changed I decided to take 1 or 2 photos was next to the mirror and stairs, then I needed to use the restroom before eating.

While I was using the restroom I had a few knocks on the toilet door and was asked by a woman, name - Slovia (with strong eastern european accent) that I have to leave the building immediately (as we entered the main entrance, there were 3 males security guards didn’t question us with any kind of problems).

I was told that because I took 1 or 2 photos at the mirror so I can promote my business (I don’t know where she got this idea from), I could take photos of Four Seasons Hotel (Park Lane) where there have a proper lounge which alots of flowers, why would I chose this hotel when I took the photos with mirror and staircase, (so rude and stupid).

I thought to myself what the point of staying in here to eat or staying at this hotel, when they treated us so badly, so we leave quietly. I have been travelling all over the world and London all the poshest hotels like:- Intercontinental, The Grosvenor, Four Seasons hotel at Park Lane, so on and never have this kind of bad treatments in my life since I live in London for 40 years.

I left the building already this woman is still following us all the way to the road. She was the one being racist, harassing us and was threatening to called the police on us. She kept on threatening and I took a photo of her since I have the right to do so.

DON'T USE THE APP
I booked a table at a restaurant using their App, few days later the booking disappeared of my booking list, therefore I assumed that it was cancelled by them due to previous lockdown. On the day of the booking I get a call from the restaurant stating that the booking was still valid and they would charge me £40 cancellation fee if I don't attend. I was unable to attend as I already booked another restaurant as a result of initial cancellation by Bookatable. I contacted Bookatable, but only got a generic email back where they are not taking their responsibility for cancelled booking, even thou it was their error.
Very disapointed and wish I read all the reviews before using their 'services' if you can even call it that.

To any restaurant owner - stay away from Bookatable UK and its parent company TheFork, a TripAdvisor company ! The system sounds great at the beginning, but you will soon run into issues. Slow on weekends during service hours - just when you need it to be slow, telephone support does not care about you, frequent change of your account manager, superiors will never answer to you or return the calls, frequent mistakes of the billing department, their mistakes end up with prosecution letters that even the company handling it for them can not explain why it went that far. At the end you do not own your own data and you can not download your database - it is their policy not to give your data to you.

DO NOT USE THEIR SERVICES!
Terrible customer service. We are a restaurant waiting to be called back since month, it is impossible to get in touch with anyone by phone or email.

It was my husband’s birthday. The restaurant wasn’t even open. How can a booking be confirmed if the restaurant isn’t even open? Are you doing a social experiment to see how couples cope with unwanted amounts of stress?

We have made several bookings since pubs and restaurants were allowed to reopen from 4 July. Bookatable has just sent an email without any reference whatsoever advising us that 'unfortunately, your upcoming reservation has been cancelled'. OK, so it's understandable that some restaurants won't be opening and it's great that they told us (hence 2 stars), but we have absolutely no idea which booking it refers to so it's far from helpful, especially as it's a 'do not reply' email.

They email you information without your consent

I have always found great deals for restaurants in London through bookatable such as STK and Inamo, I've never had a problem booking through the app, its very easy to use.

I bought a travel zoo voucher but you have to use the voucher through Bookatable . I booked it for April and have emailed three times to ask fora confirmation to be forwarded . Up to now no acknowledgement at all. No contact telephone number 🙄, surely it is not hard to reply ?!
Do I travel to London and risk it or loose over £100?

We booked for a restaurant offer of 3 courses for £25 and even paid a deposit. Restaurant refused the offer upon arrival. In our complaint to book a table, they said menus are subject to availability and basically washed their hands of any responsibility. Ruined our Valentine's meal. Joke of a company. Would give them less than 1 star if I could.

Booked for a restaurant offer of 3 courses for £25 and even paid a deposit. Restaurant refused the offer. In our complaint to book a table, they said menus are subject to availability. Ruined our Valentine's meal. Joke of a company. Would give them less than 1 star if I could.

Just booked a table and since I didn't choose how i wanted to be adressed (because I didn't have to, so why bother), it automatically chose to adress me as Mr. It's the 21st century and bookatable still automatically assumes that being a man is the norm...
But 3 stars because it's otherwise a nice enough program and everything else went smoothly.

Very disappointed by this service. They did not send me a confirmation email after I made an online booking with the - so I had to request one. Subsequently plans changed and I wanted to change the booking appointment to an hour later. Alas their confirmation email did not have any amendments option - so I emailed them again. They replied by sending me a link to cancel the booking and another one to re-book at the correct time (Apparently they do not accommodate amendments to existing bookings). The link to cancel the booking did not recognise by booking reference - So I emailed them again! Only to be told I should call the venue directly to cancel. The whole thing has been such a waste of time! Do not use them!

The self cancel my booking, after 4 months of wait, the day before we went to the restaurant, in a travel to a different country. Awfull service and no support on restaurant opening times. Never use again, call the restaurant directly and avoid this site if you want to be sure that everything goes as planned.

I wrote a review of a restaurant I booked via book a table, but it has not been published. I have received no notification of this, or reasons why - this has now led me to believe that the reviews posted are not genuine.

UPDATE (This is to give the reader an idea of how bad Bookatable are in terms promoting your venue on their network in comparison to Opentable & Quandoo)

OPENTABLE: 137
QUANDOO: 52
BOOKATABLE: 13

P.S. We did do a 3-month trial of their cloud based software for £99 + £2 per cover. So they cannot really say we have not tried. We did. System is very slow and outdated. On two occasions my reservations did not update.

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Well, it has finally happened. As a restaurant. Bookatable has removed our Grandfather license. Personally not too bothered as their service was very much appalling. A good 30-40% of the bookings either cancelled last minute or did not show up at all. When calling customers at to why the reason being is they never got a reservation email in order to cancel a booking. In addition each time Bookatable sends a new booking it takes a good 5 minutes to process it as you have to log into an account. I am very happy with our current accounts Quandoo & Opentable. Online bookings are delivered to us swiftly with minimum fuss. Sent automatically, text message, email or through an app. Bookatable offers none of this and do feel that in today's digital age their service is very much antiquated / obsolete. Big Shame.

As per other comments on this company. Only positive reviews are published and no negative ones, misleading for consumers. Left me with a poor dining experience.

My Corres to Bookatable and their response:

I am wondering why my honest review of this restaurant has not been listed?

Why are the positive reviews on this site, about this restaurant mostly from females in Glasgow?

Are they genuine reviews??

I booked this restaurant following the reviews I read on your site and was left bitterly disappointed. In future, I’ll head over to Trustpilot and Trip Advisor for a more genuine input.

Thank you for contacting us.
At Bookatable, we are committed to providing an authentic, reliable review service for our entire network of diners. Once reviews have been completed, each submission undergoes our moderation process, and the only case in which we would not publish a review would be when it didn't meet our publication criteria.
In this particular case, we can confirm that our criteria was not met. resulting in this particular review not appearing on the site.
We hope you find this information useful, and thank you for using Bookatable.

I shared a review of a restaurant I went to on the 12th October, but it hasn't been published. When I asked customer service why that was they said that it must not have met the 'moderation criteria'. They also failed to provide me with a link so I could try reviewing it again.

The review was negative, but fair I think and mentioned the good points as well as the bad - I'm assuming that they don't like the negative reviews as they make it less likely people will book - ultimately it just misleads customers. Also, not providing me notification of, or reason for, my review not being published is pretty poor from my pov - again the only reason I can see for this would be because they don't want the negative reviews on the site.