BookSpot Reviews 300

TrustScore 2 out of 5

2.2

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Company details

  1. Book Store

Information provided by various external sources

BookSpot is één van de grootste online boekwinkels van Nederland en België. Naast een groot assortiment kun je op de website ook cadeauzoekers, leestips en advies vinden. Zo kun je altijd het boek vinden wat je zoekt, ook boeken waarvan je niet wist dat je ze zocht! Naast boeken verkoopt BookSpot ook films & series, games en muziek. BookSpot zet zich tevens in voor leesbevordering en de BookSpot missie: méér lezen, voor een betere samenleving. Lezen maakt mensen aantoonbaar gelukkiger en daarom maken we lezen voor iedereen aantrekkelijk, bereikbaar en betaalbaar. Ontdek BookSpot!


Contact info

2.2

Poor

TrustScore 2 out of 5

300 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good services

Good price, low shipping costs, fast delivery. A email with confirmation would have topped it.

August 3, 2022
Unprompted review
Rated 1 out of 5 stars

Is horrible service long shipping not…

Is horrible service long shipping not helping at all I cancel the order they ship anyway and they don’t help you with nothing worthless never any more

May 30, 2022
Unprompted review
BookSpot logo

Reply from BookSpot

Dear Almir, We are sorry to read that you did not have a positive experience with BookSpot.

We requested a cancellation for you on May 9. On May 10, we informed you that the book has been shipped after all. Sorry.

If you no longer want the book because of the late delivery, we understand. Of course you can always return it. Our return address is
BookSpot consumer returns
p/a Noorderlaan 395
2099 Antwerp
"Postage paid by recipient"

Returning a package to BookSpot is always free. You can drop off the package at a bpost post office if you use 'Postage paid by recipient'. If you use a postal point, you need a return label with barcode to use free shipping. Keep your return receipt until your return has been processed.
Download the return form on our website.

If you have any questions, please feel free to contact our customer service. Kind Regards, Team BookSpot

Rated 1 out of 5 stars

Unreliable delivery dates and horrible service

I have placed my order on 17th of December, the website said delivery should be expected within 3-5 days but after 1,5 month I still didn't receive my order.

They are replying extremely slow on my emails and cannot tell me when to expected the delivery. Today I have asked them to cancel my order and do a refund. Let's see how they can handle that, but I do not have any hope that it will be better :(

February 2, 2022
Unprompted review
BookSpot logo

Reply from BookSpot

Good afternoon, I'm truly sorry that you still haven't received your order. We retreived your email, so we will process your request today. I'm sorry for the inconvenience. Kind regards, Wendy

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Rated 2 out of 5 stars

I made an order on june 2th

I made an order on june 2th. I still havn't received my order. I contacted customer support and they were very friendly and told me they would contact the supplier. I recieved an email that said the order is delayed for five more weeks. I do feel like there should be a compensation for this. I feel bad because the company was so friendly but my common sense tells me to warn people not to order here if you want to buy someone a gift unless you order 4 months (according to the current calculation) in advance.

September 1, 2021
Unprompted review
Rated 1 out of 5 stars

Dismal Communication - Terrible Service

I placed an order with Book Spot in May...tomorrow August begins and I still have only half of what I paid for. Their communication is dismal. I have contacted them via whatsapp and email and have only had unhelpful generic replies that fail to take my responses into account.
I strongly advise against using this company.

July 31, 2021
Unprompted review
BookSpot logo

Reply from BookSpot

Hallo Fay, Sorry dat je zolang hebt moeten wachten op het 2e boek. Ik zie dat het inmiddels bij je is bezorgd.
Veel plezier met je aankoop!
Groet en fijne dag José

Rated 3 out of 5 stars

Very slow shipping

November 16, 2020
Unprompted review
BookSpot logo

Reply from BookSpot

Hello Jane, not nice that you haven't received your package yet. If you want to send the order number and your address details via WhatsApp 0612314470, I can find out for you when you can expect your order. Regards, Margo

Rated 1 out of 5 stars

Ordered four books and I have been…

Ordered four books and I have been waiting for 4 weeks yet it wasn’t delivered at all, no confirmation or any significant communication. I texted them and asked for cancellation as I prefer to buy at another book store. They confirmed that the order was cancelled by text. I didn’t receive any cancellation confirmation but I bought the same books on another store at that day. The following day, two out of four books came from Bookspot. I filed a complaint for this yet they said it’s too far to cancelled. I was furious but still asked to cancel the other two. Until today, I don’t receive any email confirmation. I Know the Reason is because they are in the midst of crisis, but sending email confirmation supposed to be doable!!!

May 16, 2020
Unprompted review
BookSpot logo

Reply from BookSpot

Vervelende situatie, Irene. Ik heb je net een e-mail gestuurd met verdere uitleg. Groet, José

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Rated 5 out of 5 stars

Bij mij vlot verlopen

Bij mij vlot verlopen,goede communicatie met de Chat op 20/12/2019 bestelling geplaatst en op 21/12/2018 in de voormiddag in de bus ...ik woon in Belgie .wat men beloofde in de chat , is men nagekomen

December 21, 2018
Unprompted review
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