Borderlinx Reviews 

1,324
TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

I just want my package. Everything was cool for my previous 4 or 5 shipments, but this last one with the address change in Germany has me ready to take my Germany trip earlier than expected. Item rece... See more

Rated 5 out of 5 stars

Perfect delivery process I had ordered from a canadian webshop which does not deliver to germany and used the US address from borderlinx. I got emails from borderlinx about every part of the process... See more

Rated 2 out of 5 stars

It is expensive because the cost to release a good to your US address may be more than the cost of the item itself. Also, if you want to return something to the vendor, rather than release it to your... See more

Company replied

Rated 1 out of 5 stars

According to BBB, On 06/13/2018, the business filed for bankruptcy under Chapter 7 (Liquidation) of the federal Bankruptcy Act, case# 18-12338-CMA. Those with monetary claims against the business are... See more

Company details

  1. Courier Service
  2. Business to Business Service
  3. Car Accessories Store
  4. e-Commerce Solution Provider

Information provided by various external sources

Get around shipping restrictions once and for all. When an online retailer doesn't ship to your country, just use Borderlinx. Register for a free account, and instantly get your own international forwarding addresses to use with online retailers. You can buy what you want from your favorite brands around the world, taking advantage of the sales and promotions that come with it.


Contact info

3.2

Average

TrustScore 3 out of 5

1K reviews

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3.2

All reviews

(1,324)

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Rated 3 out of 5 stars

Good service

Good service. Customer service was good. Question answered quickly and with courtesy. Delivery was fairly quick.
I gave three stars for the price. Sooo expensive. The delivery more than doubled my order.

March 29, 2018
Unprompted review
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Reply from Borderlinx

Dear Leanne,

Thank you for sharing your valuable feedback. We continue to look to add more shipping options for our customers in coming days.

Best regards,
Borderlinx Support

Rated 4 out of 5 stars

Customer service was very kind with me

Customer service was very kind with me, they reply and send items fast, it's a very good service but it's ridiculously expensive.
Anyways, if you want to get your items fastly thisi is a good option, but if you want to save money it really isn't.

March 29, 2018
Unprompted review
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Rated 5 out of 5 stars

From good to best

Very good. Made possible what would have been impossible before. I’ve noticed the customer service has improved immeasurably during the last 6 months and I’m letting my star rating reflect that.

March 26, 2018
Unprompted review
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Rated 5 out of 5 stars

Borderlinx is great

Borderlinx is great. It enable me to purchase a hard to find product and get it sent to Australia from a seller who wasn't interested in shipping here. Cool. Alan.

March 25, 2018
Unprompted review
Rated 5 out of 5 stars

Impressive Customer Service and Hong Kong Warehouse

I used Borderlinx once again and they impressed me for the second time. Excellent customer service from Naveen and Hong Kong warehouse. Naveen tracked my order diligently and followed through from start to finish flawlessly. The warehouse updated the system instantly after receiving my package on Sunday. They shipped my order first thing on the following Monday to my US address. It merely took me 3 days to receive my package from the day when my package was first delivered to them! Totally credible service I would highly recommend! They deserve a five star review for sure!

March 24, 2018
Unprompted review
Rated 4 out of 5 stars

it says that it takes 2-3 days to ship…

it says that it takes 2-3 days to ship my items, but it actually toke more than 3 days, and very expensive shipping. I loved the survices they provide and the employee were very helpful, but I thnik i'll switch to another company due to expensive shipping

March 23, 2018
Unprompted review
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Rated 1 out of 5 stars

Disastrous service

Borderlinx received my package more than 3 weeks ago. It is a mountain bike packed into 2 m wide box. Till now the package has not been processed – I cannot not see and release it in my suite. I have inquired/intervened 8 times. All I've got are very polite apologies and broken promises ('the case will be solved by the end of day'). The package is supposed not to be lost/stolen. The team is supposed to be working on it ever since my first intervention – I have no rational explanation for what they are doing for 3 weeks+ (Looking for a 2m wide box?) except they are riding my bike in the warehouse. i.e. literally 'working on it'. Disaster :-(

March 23, 2018
Unprompted review
Rated 1 out of 5 stars

Stay away from Borderlinx !!

I couldnt even give any star if i can.

Like many of user shared, Borderlinx is the worst that i encountered. Customer paid for courier services but ended the delay is longer than sea shipment. I dont even know whether i will receive my goods.

I paid shipping charges on 6th Feb 2018. After repeated follow up with customer service, they can only tell me to be patience. Now when i write to them, they dont even reply. Come 5th April 2018, it will be 2 months after my payment. I dont even know whether i will receive my item. Dont use Borderlinx, U dont even know if u will receive your item.

March 23, 2018
Unprompted review
Rated 3 out of 5 stars

Delay in my shipment

Borderlinx takes very long time to process the shipment & ship it. I released my shipment since 17th March 2018 & today is 23rd March 2018, so this is very long time to process & ship against lots of money I pay ($157) in order to receive it from 4-6 days !!!!!!!

March 23, 2018
Unprompted review
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Reply from Borderlinx

Dear Amani,

At Borderlinx, we ensure most of the orders are processed promptly. Occasionally, due to certain technical challenges in printing labels etc. we may experience a slight delay. We regret your particular situation and rest assured it does not reflect the standard we provide otherwise.

Apologies for the inconvenience caused.

Best Regards,
Borderlinx Team

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Rated 5 out of 5 stars

Super service

Ordered pills from Asia. Delivered to UK address and shipped to my address in Italy. Super service. Will definitely use their service in the future again

March 22, 2018
Unprompted review

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