Borderlinx Reviews 

I am happy with my choice of making Borderlinx my unique provider of mail services from USA
All packages came in perfect condition and on time
Thanks much
Silviu
KSA

professional, quick, efficient, discreet

They are cheating the customers, I do not advice anyone to ship through this company. they are so many alternative companies.

Ever never ship any item through them.

1. Shipping cost are very expensive compared to the others
2. They do not care about customer's item ( items are lost)
3. Very bad customer service.

Very good service with aktezptabel prices. But changing the calculated price to the real price with a form (if it´s different and you want to calculate the true customs and postage) is too difficult.
But great service and very fast the last time.
So 4 of 5 stars.

great experience, very helpful regarding my questions

That's the second order I did from the US with Borderlinx and it works like a A! No delays and the shipment was here in about 48 hours after they released it.

The layout of your site could be much clearer, but the service provided was great. Thanks.

First shipment with 4 different packages went well with no delays or surprises.

Perfect delivery process
I had ordered from a canadian webshop which does not deliver to germany and used the US address from borderlinx. I got emails from borderlinx about every part of the process and the packet arrived in germany very fast and without problems. The price for this excellent service was quite high but they took care of erverything, for ex. taxes and import duties.
I will use this service again when I want to order something without delivery options to germany.

Easy platform to use, great and fast communication by administration when needed. Recommend borderlinx for sure, I’m based in Australia.

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See below for an update.
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Borderlinx is one of the worst companies I've "done business with" so far. Notice the quotation marks because basically all that has happened so far is that Borderlinx charged me a three-figure amount for a service they did not provide so I'm not exactly sure this counts as doing business with.

My parcel arrivedat the Borderlinx warehouse over two weeks ago and I released it for shipping just hours afterwards. According to what Borderlinx promise on their website, it should have shipped out the same day as I was releasing it before noon. I received a confirmation that it had actually shipped out from Borderlinx along with a DHL AWB number only the next day. However, apart from apparently booking the shipping with DHL (which is what generated the DHL AWB number), Borderlinx have in fact done absolutely nothing.

DHL confirmed they haven't received the parcel yet and that it is still with Borderlinx (funny enough, the Borderlinx warehouse my parcel was supposed to ship out from is, according to Borderlinx chat support, operated by DHL). Tracking on the DHL website indicates my parcel indeed hasn't even been picked up yet. As of now, the status of the tracking hasn't changed in more than two weeks. Mind you, I was paying a three-figure amount for shipping via DHL Express which, according to Borderlinx' website, should have taken 2-3 business days (and as everyone with experience with DHL Express knows, this is a totally realistic estimate).

The worst part now is how Borderlinx handled the situation: not at all. I was chatting with their support agents - their chat support is run by an external company, and the chat support agents are located in a totally different country - numerous times, but nothing they promised ever happened. I was promised someone would get back to me within a certain time frame and tell me what actually happened to my parcel multiple times. But no-one from Borderlinx got back to me. Then I was promised my parcel would definitely be shipped out within 48 business hours. Yet, 72 business hours later, it still hadn't shipped.

After confirming that my shipment hasn't been received yet, I was told by a Borderlinx chat supprt agent they would now "file claims with DHL" which is going to take 30-45 days. As for how to proceed and when I will actually get my money back, I was promised yet again to be contacted by Borderlinx.

You see, I am very understanding and I know mistakes happen - people make mistakes, and even automated systems are not failure-proof. What's so disappointing is that no-one from Borderlinx ever felt the need to just write me a quick email telling me what is up.

That's really all I wanted in the first place - basically, a short message saying "hey, we can't find your parcel right now, but we'll look into this" or "sorry, but something must have gone wrong with the automatically printed label for your shipment - we'll fix that within a day or two" would have been totally okay. Yet, Borderlinx are giving me the silent treatment and that's what is not acceptable. Their chat support agents keep making commitments the company then doesn't fulfill. Basically, what they are doing is blatantly lying to your face which is why I will never again trust this company.

For all customers in the EU: Borderlinx are a Belgian company and, according to EU laws, you don't need to sue them in their country but you can instead do it in your own! So you can contact a local lawyer and have them handle the issue in your local country at a local court! This is what I will do if I again don't hear back from Borderlinx within a reasonable amount of time, and I can only recommend you do the same in case you're experiencing a similar issue where they're trying to get away by simply not getting back to you.

I will update this review based on how things go from this point on, but I can already say this is one of the worst experiences I've ever had as a customer.

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Update
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As of today, June 12th, I have no news about my parcel and when I will ever be compensated for the financial loss. Borderlinx did, however, refund me the shipping charges - I wasn't overly concerned about those though as I could have gotten the shipping charges back via a chargeback through my credit card company.

My laptop worth over 500 USD is what I was and still am concerned about. Almost 600 USD is a huge loss for me, and it is unacceptable that Borderlinx have done nothing so far to compensate me for mistakes that were made either by themselves or by companies acting on their behalf.

I understand Borderlinx has ceased all business operations in the meantime, so any form of pro-active communication from Borderlinx to customers with ongoing and unresolved issues would have been a must for a legit company truly concerned about its customers. Instead, I had to contact them myself yet again just to find out that there's no news - initially, I was told the compensation process would take from 30 to 45 days, and I would have expected Borderlinx to send me some kind of notice after this time period.

If Borderlinx ever resume their operations, I'd advice anyone to stay clear of them and not do business with them. The lack of professionalism when dealing with problems is horrific.

Be warned. If there's a promotion code, you can only use it at the time of release, not when you make the purchase (or concierge purchase) through borderlinx. My package arrived April 30th (ordered April 23rd), but they never sent me the release email until two days later, so I missed the promotion code (15%) which ended April 30th. This promotion was the reason I signed up, I figured it was worth the extra cost, and I assumed I could apply the promotion if the purchase was made before that date. Then customer service was a bit snarky. I'm expecting a phone call from the manager in the next few days.

Besides from expensive shipping fee, there are also hidden cost and extra "local customs tax" that does not exist. They have added extra fee in the name of "Duties & customs" and explained to me the "Duties & customs" are charged by Borderlinx themselves due to the high complexity of custom clearance and cost for my country which is ridiculous as it is DHL who has to deal with the customs for the customs clearance (which should be included in the shipping fee) but Borderlinx is charging "Duties & customs" for this.

Also, they charge me "local customs tax" even though my total item value including shipping is below de minimis value and told me it is imposed by customs in my country. This is again very ridiculous as I never get charged tax for all other oversea shipping below the de minimis value and even on the tax guide page of their website (specific for my country) it is written that I will not be charged for the tax.

Update: My suite number is 1908-1728 . Ticket code is 201794148 . I have contacted my local customs. They have provided me documentation that my order should not be charged with customs tax!

The Borderlinx service is quick and works very well. Thanks.

Dont use this service, they open your package and dont ship to you the entire content of it. And with Borderlinx fees almost equal to your content value...ridiculous.
order:15364912