Bosch Professional Power Tools UK Reviews 

Avoid at all cost... customer service woman has a massive attitude problem, sent in the receipt last week, now making out she can't find it.. even though I have proof on my phone and that it was sent, so I've sent it again still waiting for the refund.. I will have no alternative but to go through trade standards if this goes much longer.. it's been over two months...

Terrible customer service. Recycled a laser as the cost to repair was too much. Now they’re doing everything to avoid giving me a discount code. Won’t be buying Bosch again.

Contacted Bosch services and support to find out if the wireless charging batteries had been discontinued. Really wish I hadnt bothered, and the person at Bosch must rate as the most incompetent, cant be bothered, waste of time I've yet to come across.
first we get the - i cant find your email trick to divert you,
then she cant find the ticket that i have from emailing in
then she decided that my drill is faulty
then she decided that my charger was faulty
(both are fine, its the battery thats stuffed)
then she couldnt take a complaint - that has to be done in writing - good luck finding an email address
then she played the old -- your line is breaking up game to get rid of me on the call.

shockingly awful customer service - what a total waste of time

no wonder people are buying other brands

Slow service, eventually came back with a quote which exceeded the maxprice quote. Needed chasing at every stage and wasted 3 weeks to get to this point. Still waiting 2 weeks on for the promised discount voucher, which I opted for instead of an uneconomical repair.

Recently purchased set of brad point drills on a plastic case for woodwork 4mm up to 10mm. First one used 4mm absolute crap, bent as a donkeys hind leg.

Do anything to avoid honoring their redemption offers on multiple occasions after all these years of being a loyal user of bosch power tools wish I had just gone with Hitachi as makita is overrated. You may be the BOSCH but you suck.

Three years since my purchase and confirmation of reward I still haven't received my free battery. No reply to my emails. At the moment waiting for another 'reward' since November 2022. Don't buy Bosch professional tools if you count on advertised reward, most likely it will never come. I have received only one out of three.

Absolutely awful customer service. You do get a quick response but this is of limited value as they clearly don’t bother to read all the issues and respond accordingly. It’s as bad as an automated customer service bot. I give up!!!!

We have had over 6 Jet washers over a 4 year period and they dont last over 6 months. We only buy for the 2 year warranty. Last one was repaired in 10 days sent back to us and did not work so had to be sent back again and still dont have it back. No apologies just oh well we will have to check it again.

Awful service. I ordered 2 products via a link through Facebook and used a discount code sent from them direct, order showed clearly on there website but was not processed only saying recieved order.
I emailed several times and was passed from person to person, no one wanted to help, claiming I didn't have an order yet it was clearly on there system, I checked today to try and chase this order and it now has been deleted.
I am under the impression the discount codes I used was to good for the products they wanted to sell and didn't want to honour the discount, thus telling me no order existed.
Get you business ans system in order Bosch, I am a trader and my bad experienced spreads across many trades not to use you again!!

They advertise PRO Deals to encourage to buy more, and confirm that you are entitled to the deal, but then you get nothing. Bosch dont even bother to respond. Horrible horrible customer service and no appreciation of the customers. Please avoid!

I have a range of Bosch 18v power tools so when i needed a portable work light the obvious option was to go for Bosch, i bought the Bosch GLi 18v-300 torch as its compatible with my batteries.
the look and feel are great as usual. the light is weak by todays standards there are plenty of others to purchase with higher Lumens and cheaper. disappointing waste of money.
service at Bulwell screw fix was very good though.

I purchased a Bosch drill and driver set on Amazon. The drill broke inside the chuck within the first year under fairly light usage. Since it was within the first year, they replaced it. The second drill broke in the same way within a couple of months under the same light duty. They won't replace the second one as it's over a year from the "original" purchase date, even though the second drill broke even faster than the first. They offered me a free repair estimate. I threw the junky plastic drill away and promised to let everyone know what a disreputable company this is. DO NOT BUY BOSCH. They do not stand by their products.

Poor quality tools. Bought a 18v portable band-saw. At first seemed to work. Put a blade on and ran it. Did not actually need it immediately, so put it in the tool box in the shop. Months later, pulled it out to use on the farm and it was completely dead. LED won't even come on. Contacted Bosch and since I had misplaced my receipt, I was out of luck. Unknown to me, the manufacture date was 2018 when I bought it fall of 2022 from Lowe's. So, I have a very expensive worthless tool. I'm done with Bosch.

Had to buy new screwdriver for Jigsaw, easiest option was to buy Bosch as the certain to fit.
Never seen a screwdriver of such poor quality, handle not on straight and shaft is bent.
Premium price not reflected in quality have had much better from pound shop.

I purchased a Bosch GSB 18v 55 and impact in Dec 2021 from Screwfix. THe drill has since given up the ghost despite only being used for light diy. I contacted Bosch customer service who said i could return for free using their courier as it was still in warranty. I had to wait in all day and no one came. They then arranged one for a second day and no one came although they tried to maintain they had. Bosch refused to send me a label so that i could print it off and return. They also refused to let me send it to them with my own label from post office. I tried to complain but they REFUSED to let me complain. The Bosch drill is now in the bin and i have brought a different brand. Bosch provided really poor obnoxious customer service - the emails are shocking - they just IGNORE YOU. I am gutted I didn't buy with a credit card and I could then have claimed from credit card company. I would never buy a Bosch product ever again. I am fuming at getting ripped off by such a large company.

YOU NEVER GET A SECOND CHANCE TO MAKE A FIRST IMPRESSION
Bosch pro360 rip-off.

So very disappointed in this massive company to ri-off the very people who make them what they are today.
I was in a fortunate position to upgrade and renew all my ageing green Bosch tools both 18v and 240v to the new professional range. I spent in-excess of over £3000 GBP.
My main reason for choosing Bosch again was because of they’re pro360 deal whereby you would get ether a free 18v battery, an 18v tool or accessory.
As you can imagine I had purchased quite a lot of tools from Bosch and was able to submit several legitimate claims under the pro360 offer. My tools where all purchased from well known company’s with correct invoices.
I understand that huge amounts of claims will have been made and the time to process those claims will have been lengthy.
I received 3 free free items from Bosch after approximately 6 weeks but I had made a total of 11 pro360 claims.
I questioned this with the pro360 claims department regarding this and I was informed that WE the little people are only entitled to a maximum of 3 claims????
If like me you have shopped for Bosch products over the past 12 months or so, you will have seen the 360pro deal advertisement everywhere. But what you won’t have seen is the maximum of 3 claims for private purchases.
Even when I submitted all my claims through the website under my account and reference number, all claims were excepted. I’d hate to think what might happen if I had to make a warranty claim???
Poor poor show Bosch
WISH ID GONE WITH dewalt/Milwaukee

Where to begin , I purchase a twin set of drills on offer from screwfix with the proviso that I qualified for a free gift choice ok .
1. You need to download the pro app called pro360 , all great except I dont have a house number as I live on a farm despite lots of emails no reply so I had no choice but to add the number 1 in front of my farm name .
2. Registered them
No reply or communication
3. Mailed Cust services got through to the rewards team “oh dear will sort this out for you ordered a vacuum cleaner”
4. Team says item sent,
5. Nowhere to be seen I have cctv no courier appeared no vacuum appeared nada .
7. Email team again “looks like you received this according to the courier” NO I’ve received nothing where did they leave it or deliver it too ?, “the address you gave us “ well NO and there’s no cctv evidence either so it’s gone awry.
8. After much email
Tennis I’ve never heard a thing since what a garbage set up for a huge organisation. I was so miffed I took the tools back and bought a twin set of Milwaukee drills . I won’t deal with them again simply dreadful !!’

I took part in Bosch pro deals in December. For the purchase of Pro series Bosch tooling you could pick an accessory. It is mid February now and no accessory or communication has arrived. I've just sent an email chasing it up and the automated response reads they will respond in 8 weeks. Who at Bosch thinks this is an acceptable level of service?

Update: I've reminded myself and complained to Bosch and within a week I got the accessory I originally picked. Thank you

Bought a Bosch dishwasher and qualified for a Bosch Treat or should I say a mistreat as in mistreatment.
Bosch putting ridiculous obstacles in the way of getting the “treat”. Clearly don’t want to complete on there marketing ploy.
If they treat people in this way with a marketing issue hope I don’t get a problem to sort out with customer services.