Bose Reviews 2,489

I sent my Bose player to Latam Technical Support / Bose Services Mexico in August 2024 for diagnostics. As of March 2025, they haven't returned it. Nor have they returned the money they fraudulently charged twice for a supposed repair that never happened. Be careful, this is a fraudulent service and apparently a rip-off!

Ordered a pair of refurbished white ultra earbuds that were in stock and informed they’d be delivered in 6-8 working days, contacted the team on day 8 only to find out the reason my order hasn’t been shipped is due to stock issues nor could they give me an estimated date. Said they had the black in stock but not willing to even ship them express for the inconvenience of the experience and cancelled my klarna payment plan and now have only given me the option to pay for my new pair in full which will put me in financial detriment. Overall very unhappy with the service provided and I’m still left without earphones

This company is not providing a helpful customer service I have been reaching out to get my refund for the returned earbuds because the microphones didn’t work well. But I’m still waiting to receive my money back and it’s over a month plus contacting x times already everything I get the answer someone will get back in 72 hours or 3-5 days, which is and this point simply disappointing. So I used to love Bose for their Bluetooth speakers and soundsystems but this is an unreliable situation and sadly I can’t recommend it anymore.

Absolute junk!!! Ordered the Pro PA system and wow, this is junk! No bass, whatsoever and had it 6 minutes before it went right back in the box and returned. $1200 for this junk. People are easily swayed by a name and not by how the product actually performs. I bought a JBL Boombox WiFi for $349 and holy cow, millenniums better.

Don’t buy any refurbished products from this company they don’t even check before sending it to you. I have ordered quiet comfort earbuds 2 ( refurbished once ) but the right earbud is not working at all they did not check it before sending it and the customer support took long time to just create a return label . Do avoid refurbished products from this company .

Im so deceit and disappointed w this company!!! I sent them a Bose acoustic system for repair one issue.bwhen I got it back to my surprise that that issue was not resolved, but a new one was created. A total shame and scam!! Beware of this company!!!

I wanted to express my profound disappointment with a recent experience involving a Bose QuietComfort headset purchased for my daughter’s 16th birthday. We specifically chose the Dark Green model, but after just two months, the headset stopped charging and became alarmingly hot whenever it was plugged in, accompanied by a rapid, blinking white light.

My initial calls to Bose support led to a replacement being promised. However, it took nearly two months just to receive the UPS details to return the faulty unit. When the replacement finally arrived, it was shipped from overseas, and I was forced to pay around $50 in customs duties. Worse yet, the replacement unit was black instead of the originally purchased Dark Green, despite providing the correct product reference during the support process.

When I escalated the issue, Bose assured me they would refund the customs fee but did not commit to any clear timeline. Further, they stated they were not obliged to provide an exact replacement of the original color. Months have gone by and I have yet to see the promised reimbursement.

Overall, this has been a regrettable and frustrating experience, particularly from a brand I trusted for its quality. At the end of the day, I’ve paid an additional $50 on top of what was already a premium product. It seems unfair that a faulty product under warranty not only cost me time and frustration but also extra money.

Bose’s handling of this situation was disappointing, and I feel compelled to warn others: while the headsets themselves are well-known for quality, if something goes wrong, the customer service experience leaves much to be desired. Sadly, they have lost my trust and future business. How is it fair that a warranty claim leads to even more expense for the customer?

Worst Customer Service experience ever - I have a simple request to replace a set of Earbuds that are under warranty still. I have had to do this for the same pair too 2x now, and they want to offer the same pair again and so I asked to pay the difference of 30 bucks for the upgrade - They refuse and offer me an upgrade for 130 dollars more - makes no sense, when online there is only a 30 dollar difference. Then not to mention 3 different reps and they all cut me off to try to explain their point when it makes no sense. And finally got the "supervisor to answer my question of logic and he agreed with me and then said he would transfer me. Because he knew my explanation made sense and obviously felt some kind of way. FRUSTRATING TO SAY THE LEAST! #BoseDoBetter

Bose music app, is Horrendous to use !!!!
its full of problems, connection problems/user problems/ what a total waste of time !!! !!! if you want to use the Bose music App !!!! you will be shocked at the problems, which are constant with this app !!!!! The designer should be sacked on the spot.... be warned you will get so frustrated with it...

On my second bose wave radio and I wouldn't recommend this piece of garbage to anyone, first one lasted a couple of years then wouldn't play CD'S any longer, reading disc message over and over, ok maybe I got a lemon, so I bought another, lasted two years, played two discs this morning and everything was fine, put third disc in an got the reading disc message over and over again, tried many other discs and got the same, however when I tried the two discs that had played successfully ... surprise they played flawlessly, so once again I tried other discs and they couldn't be read, as far as I'm concerned this product is junk, wouldn't recommend it to anyone,waste of money, and not cheap either, now I have a CD player that will only play two discs, not a happy customer, do not buy Bose products

Awful experience with bose. My product is defective and they offered a replacement for basically full price.
Terrible service and quality considering the Premium price tag.
Such a shame as Bose was synonimus of quality in the past

My Bose QC earbuds failed the first day I purchased them. I rang their support 0800 number, had to explain myself five times. After one hour it seemed they finally got everything right and sent the referral for a replacement to the Auckland Bose authorised dealer who phoned me because the referral sheet was full of errors. My address and phone were incorrect, it stated I would receive my replacement (can’t believe this) wireless headphones. Not only did they get the product wrong but the replacement product they mentioned discontinued a long time ago because I used to own a pair 17 years ago (it get’s worse) and it was an out of warranty request (the staff member had the serial number of my earbuds so they knew what they were and would know they were brand new). Did the staff member just write down what they wanted……..?

Unfortunately the courier company sending the new earbuds has just under 2000 reviews with approximately 97% being 1-star.

I have no faith my earbuds will even arrive. I have loved Bose for decades and owned many of their products. What happened to you……..surely this must be very embarrassing as your reviews are really bad as well.

Perhaps a miracle will happen and I will actually receive my earbuds.

On a positive note, ET Electronics in Auckland, the New Zealand authorised Bose agent, were very helpful.

Ordered earbuds and then got an notice from UPS that I would need to pay a ridiculous amount of money on delivery. Apparently Bose has this issue quite often. So wasted time ordering, chatting twice and then waiting for the UPS guy so I could reject the delivery. I expected more from Bose.

I can overlook the connectivity issues. I can overlook the earbuds sometimes not turning on when I take them out of the case. What I cannot get over is the atrocious customer service Bose provides.

After having my QCII earbuds for just under 2 years, the plastic tip of one of the earbuds fell apart in my hand. I didn't drop it. I wasn't rough with it. I was gently cleaning the silicon tip and the plastic piece it is attached to broke off. Since these earbuds cost around $400, I was pretty disappointed with the break. I expected more from Bose as they advertise as a high-quality brand. I spoke with a customer service agent that ended up offering me a discount on the ultra earbuds. According to people on Reddit with the same issue, they were able to get a free replacement. I explained this to the agent I was speaking to and he ended the chat with a message saying "We do love your association with us and we are just few clicks away for your help!"

I will never buy from Bose again.

Worst customer service. I will never buy another product from them. I sent my Bose Wave for repair/upgrade 3 months ago. Can't talk to anyone, only chat bots that lie. Finally spoke to customer service who cannot provide any answer as to where my radio is or when I will get it back.

Bought the QC Ultras last summer and they are absolutely riddled with issues/bugs that BOSE don't care about.

On-head detection - so flaky its unusable
Own voice/sidetone - non-existant and unusable
Turning on - takes about 8 seconds

Had none of these issues with the previous flagship NC700 model.

Complained twice to BOSE and all I got was some script reader telling me they were aware of the issues.

Not seen a single firmware update since I bought these - which shows how little they care these days.

DO NOT BUY!!! I ordered the QC Bose Earbuds II 2 days ago, 02/14/2025 and when they arrived, I had trouble pairing them. Upon pairing to my phone, the Right side was significantly louder than the Left side. This pissed me off because it reminded me of my last pair of earbuds that did the same thing.

After messing around with the headphones for 30ish minutes, I got both Right and Left sides to match the same volume. Once I paused my music or re-paired them to my phone, the volume changed, and I had the exact same problem again. It was impossible to pair with the Bose app, which could show me and help me with the problem I had.

The pairing sucks, I have had this problem since I bought these earbuds 2 days ago. Do NOT buy these earbuds unless you want one side to be louder, one side to be quieter, and have to spend about 30 minutes to an hour trying to pair them and re-pair them for the volume on both sides Left and Right to match.

Ordered Bose QuietComfort Ultra Headphones in time for Christmas 2024. I was sent Bose Ultra Open Earbuds in error and charged the overear phones cost. I returned the items on Dec19 via courier and received acknowledgment they were delivered to Bose Dec 24. As I wanted the phones for Christmas I ordered another pair while the refund was being processed. Bose support advised this was fine and I shouldn’t worry about the refund as the mistake was confirmed.
It is now 16 February and even after two phone calls and numerous online chats I have still not received my refund.
The product is great but customer service and support is atrocious.
Please don’t buy online from Bose. Go to a shop or use better suppliers who have more reliable services.

Utterly appalling company.

Ordered the Bose Quietcomfort Ultra Headphones refurbished on 16th January as an early birthday present. Firstly, I was chasing Bose weekly to find out what was happening with my order because I hadn't received a dispatch email.

I was told that the estimated shipping was on or before 31st January, I thought that was a bit of a long wait but I understood that they may not have had any refurbished headphones in stock yet.

On 1st February I contact support for an update and they informed me my headphones are no longer in stock. I was slightly irritated because it's now 2 weeks later and I'm only being told this now? Bearing in mind I had contacted Bose twice before this and no one told me they weren't in stock until now.

I question when the headphones are likely to be in stock, the support agent says 5th February. I thought - okay, that's not too far off - I'll contact them again a day after for an update.

5th February rolls around and I once again contact support. I'm told good news, order is under process and will be shipped in 24-48 hours - great!

9th February I enquire if my order has shipped yet. An agent tells me - well no, but I will raise this with the team and yada yada. Now I'm becoming more concerned that I won't have my headphones before my trip on 23rd February (which I had mentioned several times because I ordered these 16th January!) the agent assures me I will have my headphones before the 23rd.

Well, fast forward until yesterday when I receive an email from Bose letting me know there's been an issue with my payment and they've cancelled my ordered, and if I want to, I can follow the link to place an order again... You must be having a laugh.

I'm appalled that such a huge well known company can operate like this. I will be telling everyone who will listen about my experience and dissuade them from ever doing business with Bose.

The only reason I chose Bose is because the Sony X5's don't have an adjustable headband, but Lord knows Sony would never treat their customers like this! I ordered the X5's yesterday evening and received a shipping notification that same night.

Bose, you really need to take a leaf out of Sony's book.