Bose Reviews 

My wife bought a Bose SoundTouch IV music system for a special birthday almost five years ago and to this day I am having trouble with it. All sorts of problems. I telephoned Bose while it was under guarantee. Not only could the staff member not fix it himself but he would not admit it was faulty. I wrote to complain about this and received a reply from the same individual. He basically sent me around in a circle, informing me that I could telephone for help and support. I would be extremely reluctant to purchase a Bose product again. This was in 2019 not as shown below. I rarely use it due to the problems with it. I cannot use it for CD's now.

I recently purchased some Bose headphones (as a product of quality) via Amazon arriving ok & in a timely manner. Unfortunately once switched on I could hear a continuous low level hiss, even over music playing at a low volume. Rather than send them straight back, I contacted the online chat support, to see if the issue could be sorted. The support has clearly been outsourced to a company that have absolutely No product knowledge, not even to the extent of how to send a return label for a replacement (which they suggested & I was happy to try). On 3 occasions spending literally hours going around in circles, being repeatedly asked for the same information (even though I had saved the transcript of previous chats and sent to them), I eventually said I would return the item via Amazon for a full refund. Don’t even try to raise a complaint (so they can improve their service) the complaint email address on their website just gets you a auto response saying they have found email not to be the most effect way of communicating. So absolutely no customer support only time wasting. Only chat chat support = 0 stars.