Bottega Veneta Reviews 

Some people suffered discrimination based on their nationality and couldn't make purchases. This is 2022 and racism shouldn't exists. I feel ashamed for you.

For some reasons, they would not serve customers with Russian passports. I wonder if one day they will turn against Chinese, British, Romanians?
This is wrong.
I appreciate it may be a decision of management. They deserve the shame.

They are xenophobic towards Russians!! In the Bottega Veneta boutique in Florence, they refused to serve a customer because they are Russian: "We are sorry, but we cannot sell to Russian citizens."

This is an utter disgrace.

They deserve zero stars,too much price for a low quality merchandise,customer care rude,also a racist shop,avoid like the plague.

No comments, terrible

I have heard very bad comments about this shop

The worst shop ever. Behavior of consultants isn't polite, crazy rude. Goods are done from bad materials, prices are too high for such low quality, and also people there treat you like you didnt deserve even to touch things at this awful shop)))

Racists! Racists!

Racist whit russian People and vary bad customer care.

I had an outstanding experience from Marco at the Bond Street Bottega. I’m unsure why there are such bad reviews on here as I couldn’t have asked for more and would highly recommend the shop. I paid a lot of money for a bag in 2020. It broke and despite the time frame they offered me a credit note but when I wanted the same bag, they sourced it for me globally. Marco was communicative, friendly and went above and beyond. I am a delighted customer.

Received a men's long wallet as a gift and after a month the stitching began to fray. Contacted BG customer support and got the complete run around despite sending photos and detailing the issue. Delay after delay in requesting the same information that had already been provided.

These wallets are circa $1300 AUD and are NOT WORTH THE MONEY!!! The pockets for your credit cards / general cards are tight. The customer support is abysmal and they avoid their duty of care to customers. My experience is that BG is a grossly overpriced product so save your money and buy a MUCH BETTER product for $250. SAVE A $1000 !!!

Purchased a bag while on a trip. When I got back, I tried to unzip the bag and the zipper’s pull tab came off!!! Customer service was not helpful at all, and told me to go in person or ship it to a store (find one on their locator) and that returns were not possible (so exchange or credit). Rubbish, will never buy another Bottega Veneta bag again. (My older bags were better quality so really disappointed and now turned off by this brand.) Save your money for something else!

The worst customer service I have ever experienced. I ordered an item and returned it using the label provided and unfortunately FedEx lost the package. It's noted on the tracking. Bottega said they would investigate and recover the return and issue my refund within 2 weeks.. it has now been over 2 months and they have not reached out with an update or been any help. Their own customer service terms say that will issue a refund on lost packages. What a joke of a customer service. I have had much better experiences with other designer stores and even Walmart. By the looks of the reviews I am not the only one..

Order F1BVUSO101254296 marked as delivered but I did not receive. Contacted bottega and was given false information from several representatives who then had me wait over 2 weeks for an “investigation” to be done only for them to say fed ex says the package was delivered and to contact my police department to file a report which I did twice and was advised by my local precinct that they do not file reports for missing packages. I have no shoes and no refund and bottega is not willing to assist! Do not order from them their customer service sucks!

I was so excited to purchase a cashmere sweater that was made in Italy from Bottega Veneta. It was so expensive that I did not wear it often then discovered multiple holes all over the product. My other cashmere and wool sweaters did not have any issues.

I followed up with the store that I purchased it from, but they could not help. So I called Bottega's customer service department, the person was very nice, she sent me an email, I replied with pictures of the sweater and the issues. 21 days later still no reply, so I followed up. The new agent seems to think the issue can be fixed as surely Bottega does not have any quality issues. She found my case on her system and advised she will send it to her manager to review.

I do not feel important talking to Bottega, they seem arrogant and uninterested in quality issues. I wish Bottega took their business seriously and made an effort to help a customer who paid a premium price for their product.

I will avoid Bottega till this issue is resolved.

Bottega Veneta has the worst costumer service ever!!!!! I made a purchase over a month ago, and still they didn’t ship it , didn’t reply to a single email!!! Horrible service

Purchased a wallet in December 2020 (£370) It’s now October 2021 and it’s all falling apart on the edges. Contacted support who advised that’s wear and tear.

Will never use again, based on my experience the products are of extremely poor quality at silly prices, avoid.

Worst quality!! Will never buy a Bottega again. Have had my mini pouch in oro for literally 2 months. Worn it a couple of handful of times and it looks like a literal disaster. Gold off the top of the bag exposing yellow. Looks like its been used for 10 years. The factory is blaming me for it. For having it for 2 months and casually wearing it? Honestly offended. None of my older luxury bags look even 1/100th like this. So disappointed. This is not the quality you expect from a luxury brand or a price. Don't do it.

Resolution focused.

Thank you so much Claudia for helping me with checking up on stock level. You were informative and straight to the point. The fastest reply award goes to you!

Thanks again!