Unprofessional Communication and Poor Customer Care
We had booked a corporate Christmas dinner at Boulebar, and the handling of the situation was far below what we would expect from any professional hospitality venue in Copenhagen.
When we noticed there might have been a booking overlap, I personally called the venue to apologize in case of any misunderstanding and to find a fair, common-ground solution. Instead of a constructive dialogue, I was told quite bluntly that “it is not our responsibility to remind you; it is your responsibility to remember.”
Such a response is highly unprofessional in a customer-facing environment, especially when the conversation was initiated in good faith.
No reminder was sent before the event day, which is standard practice across venues in Denmark. More importantly, when an entire company group did not show up, the venue did not call or contact us, something any serious establishment would immediately do.
Despite this lack of communication from their side, Boulebar insisted on full payment and repeatedly followed up on it, leaving the impression that the priority was not service but revenue. Considering that the table was most likely resold, the insistence on full payment appears particularly unreasonable.
As a company organizing multiple events every year, this experience was disappointing at every level. We would not return, and we will share this internally with colleagues and other teams.
If it were possible to give a lower rating than this, we genuinely would.

Reply from Boulebar Nørregade







