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Bournes Moves - Removals, Storage & Shipping Reviews 

977
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and hard work, ensuring a smooth and stress-free moving process. Many people highlight the efficiency of the service, noting that teams are well-organized and take great care with belongings during packing and transport. Reviewers also appreciate the excellent communication from both office and removal teams, contributing to a well-managed experience. However, some customers also noted issues with customer service, describing certain interactions as unhelpful or unsatisfactory.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, care, and efficiency of... See more

Delivery service

Customers had positive experiences with delivery service, highlighting the professionalism and efficiency of... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the outstanding communication... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the careful handling of items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very hard work, very reliable and very helpful packers.we were all a bit run down but they really cheered us up and made the journey/move back to England from Germany possible. Same on the home side.... See more

Rated 5 out of 5 stars

The lorry turned up early, we walked through house just showing the guys what was going and what was staying. They were amazing, polite, organised, respectful of our property. We could not fault them.... See more

Rated 5 out of 5 stars

The Bournes Moves team were great from our first point of contact through to completing the move. Everyone was so friendly, helpful, and responsive - it completely took the stress out of our move. We... See more

Company replied

Rated 5 out of 5 stars

Best moving company! Highly recommend Bournes if you are moving house. They were professional from the very start. Every associate we interacted with were kind and professional. The team who helped u... See more

Company replied


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

**Domestic Mover of the Year 2023 (Awarded by the British Association of Removers for outstanding customer experience** Local, National UK, European and International Household Goods Moving Company providing high quality, value for money removals, storage and shipping services wherever your destination. Service centres in Rye, Sussex and Tunbridge Wells, Kent providing services throughout Kent, Sussex and London.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

977 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(977)

114 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A smooth and stress-free moving experience

Bournes bent over backwards to accommodate us when we found out we had just over a week until our moving date. From the first point of contact with Wendy, who was fantastic, our experience with Bournes was nothing sort of perfect. Our Move Manager Jake was on hand to answer any questions and checked in before and during the move. The team we had, led by Matt, was superb and incredibly efficient. All five of the movers were polite, friendly and accommodating, and we couldn't have asked for a better experience. They took the stress out of the day and ensured we had a smooth move. We wouldn't want to use anyone else if we move again in the future.

March 28, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for the lovely review - there is no better way for future customers to understand the real experience of moving with any particular company, so we're so grateful to our previous customers for giving an insight into how we've been able to support in making it a positive experience for you! We wish you all the best in your new home, and thank you for choosing Bournes. We're here if you need us in future!

Rated 5 out of 5 stars

Fantastic moving team

Rusty, Alfie and Pete were absolutely amazing. They had our house packed up in no time at all and nothing was too much bother.
The process of moving from NI back to Cornwall took 5days and those boys were like family by the end of it.
If you want a friendly, trustworthy moving team- those boys are your guys!!!!!

March 26, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks so much for taking the time to leave a review and for sharing the impact the boys had on your move. It's so lovely to hear, and we have passed onto them. Best wishes!

Rated 5 out of 5 stars

Excellent service from start to finish!

Excellent service from start to finish!
We had a fantastic experience with Bournes. Communication was excellent throughout the whole process—special thanks to Julia, who was always so personable, friendly, and helpful. The packing team were brilliant too; they handled everything with great care and made what could have been a stressful experience feel smooth and easy. We really appreciated their professionalism and attention to detail. We’d highly recommend Bournes to anyone planning a move!

March 22, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Great to hear you had a smooth and easy experience with your move - that's exactly what we're here for. We will make sure to pass onto Julia and the team as it's always lovely to hear from happy customers. We appreciate your recommendation! Best wishes in your new home.

Rated 5 out of 5 stars

Very polite

Very polite, very helpful and efficient made the day stress free. Would recommend the team 110% thankyou.

March 27, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks for the recommendation Andrew! Making move day less stressful is exactly what we aim for so great to hear it went well for you. Best wishes in your new home and thanks for choosing Bournes!

Rated 5 out of 5 stars

True Professionals

The team were all so helpful and everything was expertly packed. Nothing was broken or left behind and the team were incredibly thorough with both their pre-survey and communication throughout the day. Bournes were also very transparent about the breakdown of the costs, which gave me a great deal of comfort. I highly recommend using Bournes for your move!

March 26, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks so much for taking the time to leave a review, we really appreciate it. It's always lovely to hear that the care and attention we put into accurate quotes and move planning helps take some of the stress out of it for our customers. Best wishes in your new home!

Rated 5 out of 5 stars

Fantastic

Fantastic. We picked the three days move and it was great. They treated our belongings well. The movers were brilliant and worked super hard throughout the days. You wont regret picking them as a removal company.

March 19, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much! Great to hear your move schedule worked well for you and we really appreciate your kind recommendation. Best wishes!

Rated 5 out of 5 stars

Professional and friendly

I selected Bournes from five quotes. Not because they were the cheapest, but because I had a good feeling about them. They didn't disappoint.
They kept me fully informed in advance of the move and packed everything for me, most the day before we moved and the rest the day we moved. Their operatives were friendly, helpful, and most importantly, professional. I couldn't ask for more.

March 7, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Stephen, great to hear your lovely feedback and that we were able to provide a great service to support your move. Best wishes in your new home!

Rated 5 out of 5 stars

Bournes international removals arranged…

Bournes international removals arranged my move from UK to BE. The team in UK was perfectly on time, even too early. The team (Ollie & Bryan) packed everything fragile expertly. The furniture was dismantled and wrapped properly. It was a long day (8.30-19.30h) But always friendly and customer-oriented. Their colleagues (Tony and Matthew) in Belgium, perfectly on time and very competent. 2 nice and friendly men who put customer focus and customer satisfaction first. Everything went very smoothly (delivery ,unpacking, reassembly ,...) . This is THE company you want to do your move with. Without worries and well organized !

Translated with DeepL.com (free version)

March 18, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Tom! We really appreciate you taking the time to leave a review and share your feedback. We will make sure to pass on to your team. Best wishes!

Rated 5 out of 5 stars

Informative and Communicative Team

Informative and Communicative Team. I was pleased with the continuous updates, and assurances from the Team. Would use in the future and recommend to others.

March 5, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thanks Micah, this is great to hear. Moving can be a daunting experience so great to hear the regular updates and support made this easier for you. We appreciate your recommendation!

Rated 5 out of 5 stars

We found our removal team amazing!

We found our removal team amazing!! After a particularly stressful week prior to our move - the Bournes team were like removal angels! They were all so polite and considerate with our possessions and how we were managing with the move. They were friendly and actually made our move day fun!! Thanks Bournes - 100% would recommend.

February 26, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Karen! We really appreciate you taking the time to leave such lovely feedback. Will pass this to the team! We're so glad we were able to relive some of your stress and make the move to your new home enjoyable - that's exactly why we're here. Best wishes and thanks for choosing Bournes!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ If I could give more stars, I would!

Bournes have been absolutely fantastic from start to finish, and I honestly can’t recommend them highly enough. From the very first phone call, I knew I was in good hands. Julia was the main point of contact and she was incredibly friendly, knowledgeable, and reassuring, which immediately put me at ease about the whole process. She kept me informed at every step, ensuring I always knew what to expect, which made such a difference in reducing the stress of moving.

The quotation process was smooth and transparent, with a thorough walk-through to assess exactly what was needed. There were no hidden surprises—just clear, professional service from people who genuinely care about their customers.

When moving day arrived, the team turned up on time, full of energy and enthusiasm, despite the terrible weather. Even in the downpour, they maintained a positive attitude, which really helped keep my spirits up! They worked quickly but carefully, making sure everything was handled with precision and respect. Their attention to detail was impeccable, and they took great care to ensure all of my belongings were safely packed and transported.

A huge shoutout to Kit, who was not only highly professional but also incredibly friendly and reassuring throughout the whole process. He is an absolute credit to the company, and his hard work and dedication did not go unnoticed.

Bournes made what is usually one of the most stressful experiences so much easier. Their commitment to excellent service, clear communication, and genuine care for their customers is truly outstanding. I hope I never have to move house again, but if I do, I will 100% be using Bournes!

If you’re looking for a reliable, professional, and friendly removal company that will take the stress out of moving, look no further—Bournes is the one!

February 26, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! We really appreciate you taking the time to leave such a detailed review of your experience - we hope our future customers find it helpful in selecting their mover. It's always lovely to hear how the carefully designed way in which we work contributes to making the overall process a positive one with minimal stress, and that the genuine care our team have for their customers really does come across. Thanks again, and best wishes in your new home.

Rated 5 out of 5 stars

Do What They Say, Bournes No Conspiracy to be seen!

Great service. Old fashioned manners and professionalism coupled with a no nonsense move. Accomodated last minute changes and were respectful to the task in hand. Thankyou to the team

February 24, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Mr Dewar, so happy we were able to help. Best wishes.

Rated 5 out of 5 stars

Great guys

Great guys. No fuss, got everything done in good time. No breakages and could comfortably handle even the most awkward furniture.

December 30, 2024
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! Best wishes in your new home.

Rated 5 out of 5 stars

Brilliant team! Recommended

Very organised, efficient & friendly service.

10/10 would recommend!

February 24, 2025
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! We appreciate your recommendation.

Rated 5 out of 5 stars

This is my second time of using Bournes…

This is my second time of using Bournes for my move, and although I hope not to keep on needing to move, I'd not hesitate to use Bournes again, and I'd certainly recommend them without reservation.

February 18, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Debra! We really appreciate your kind recommendation, and thanks for choosing Bournes (Again!). We'll be delighted to help if you ever need us again in future - but for now hope you're settling in well into your new home.

Rated 5 out of 5 stars

Excellent move

The removal men were excellent. They couldn't do enough. I would recommend them.

February 25, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Janet! Best wishes.

Rated 5 out of 5 stars

Professional and Friendly

Bournes helped us with our move within London. Emily, our Move Manager, was always helpful, flexible, and proactively reached out to make sure we were happy throughout the moving process. The guys who moved us on the day were efficient and kind—and got the full move done in a morning. From start to finish, a professional service that I wouldn't hesitate to recommend or use again myself.

February 21, 2025
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for the recommendation! So lovely to hear Emily and the team were able to support you during your move and that everything ran so smoothly on move day. Best wishes!

Rated 5 out of 5 stars

Very professional throughout

Very professional throughout. Removal guys really friendly, extremely careful and very helpful. Would definitely use again.

February 19, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you! We appreciate your kind review. Best wishes in your new home.

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