bourseduvin.be Reviews 6,132

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent value for money - good wines at reasonable prices. slightly limited choice - not many light reds & mostly Italian wines. Good delivery dates.

Rated 4 out of 5 stars

Issue with Post NL. Delivery announced and confirmed as I did not get anything. After claiming I finally received my pack the week after. But the pack was obviously dammaged. As I opened it, I saw... See more

Company replied

Rated 5 out of 5 stars

The proposal of choice of CHIANTI made by the Clients' Service was excellent. The order was made swiftly. The delivery was quick. EXCELLENT!

Rated 3 out of 5 stars

Fast delivery and products were fine, but can't stop calling me since the order.

Company replied

Company details

  1. Wine Store

Written by the company

Ce qui nous rend vraiment uniques ? Pas de magasins en briques. Importation directe depuis la source. Pas de maisons vinicoles « fixes ». Toutes des caractéristiques primordiales appartenant à notre ADN, dont vous bénéficiez. Grâce à cette méthode de sélection exclusive, nous ne faisons aucune concession en matière de qualité. Cependant, le goût reste quelque chose de très personnel. Vous n'êtes pas entièrement satisfait à propos d'un vin ? Sachez aue nous offrons la garantie 100 % satisfait ou remboursé. Essayez la première bouteille et si le vin ne vous convient pas, demandez simplement un retrait pour les autres bouteilles. Nous vous rembourserons la somme totale de votre achat !

bourseduvin.be

Written by the company

Que du bon vin
Notre panel de dégustation très critique fait toutes les dégustations à l'aveugle. Cela nous permet d'être certains de sélectionner uniquement les meilleurs vins pour vous. Qui dit dégustation à l'aveugle dit bon vin assuré.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 1 out of 5 stars

The package not delivered and destroyed

The package not delivered and destroyed

July 2, 2025
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Reply from bourseduvin.be

Dear,

Thank you for your feedback. We're truly sorry to hear that your original package was not delivered and was damaged during transit.

As soon as we were informed, we immediately arranged a replacement shipment, which has now been successfully delivered. We hope you are satisfied with the solution provided.

We kindly ask if you would consider updating your 1-star review, as the issue was quickly resolved and a new package was sent without delay. We hope you understand that, unfortunately, bottles of wine can be fragile and incidents during transport can happen, despite our best packaging efforts.

This isolated event does not reflect the level of service we strive to provide, and we’re always here to help should you experience any issues in the future.

Thank you for your understanding.

Rated 4 out of 5 stars

Issue with Post NL

Issue with Post NL. Delivery announced and confirmed as I did not get anything. After claiming I finally received my pack the week after. But the pack was obviously dammaged. As I opened it, I saw only 5 bottles instead of 6 payed.
Another claim without answer at this time.
Not serious
Solved by Bourse du Vin. Thanks for your reaction.

August 17, 2024
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Reply from bourseduvin.be

Cher Monsieur Damien,

Nous vous remercions pour votre avis.

Nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec votre commande récente. La qualité de nos produits et de nos services est une priorité pour nous.

Nous constatons que le service client a pris en charge votre e-mail et qu'ils ont remboursé la bouteille manquante.

Cordialement, l'équipe webcare de bourseduvin.be

Rated 3 out of 5 stars

Fine

Fast delivery and products were fine, but can't stop calling me since the order.

May 8, 2024
bourseduvin.be logo

Reply from bourseduvin.be

Dear Maxime,

Thank you for your review. Do you mean you get calls for offers? If you wish this can be stopped. Would you like to contact the customer service of Bourseduvin.be for this?

Thank You.

Kind regards, Bourseduvin

Rated 1 out of 5 stars
bourseduvin.be logo

Reply from bourseduvin.be

Bonjour monsieur Philippe Allard,

La commande à laquelle vous faites référence dans votre critique, a été passée le 9 avril et livrée le 11 avril. Je ne constate donc aucun retard. Pouvez-vous expliquer ce que vous voulez dire et, si possible, modifier votre mauvaise critique qui n'est pas justifiée ?

Nous vous remercions chaleureusement.

Cordialement l'équipe webcare de Bourseduvin.be

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