Bovada Reviews 2,533

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the variety of games available, including slots, sports betting, and poker, finding the website easy to navigate and use. People frequently mention the speed and ease of depositing and withdrawing funds, especially with cryptocurrency options. The customer service is often described as responsive, helpful, and quick to resolve issues. Many users have reported significant winnings and a generally smooth and excellent experience with the platform. However, some people were dissatisfied with certain aspects, particularly regarding payout limits and perceived low return-to-player (RTP) percentages on casino games. A few customers experienced issues with account disabling, payout processing, or certain transaction discrepancies. There were also mentions of customer service being unresponsive in some cases, and concerns about game fairness.

What people talk about most

Payment

Clients share ambiguous opinions on payment. Many customers report issues such as hidden charges, delayed... See more

Website

Users describe ambiguous interactions with the website. Many customers praise it as the "best online casino... See more

Product

Reviewers highlight ambiguous aspects of product. While some customers praise the variety and fun of the... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the support team, describing... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers report positive experiences,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently used Bovada for online gambling for my "ME TIME" entertainment. It is an awesome and easy site to navigate. Not only can you play slots (my preference), it offers online sportsbook, casino,... See more

Company replied

Rated 4 out of 5 stars

Had some up and down moments as with any casino but games are fun bonus’ hit tables are fun easy to use website overall good experience

Company replied

Rated 3 out of 5 stars

Bovada is a alright betting site but it has its flaws. One time I was winning with sports betting every week at least once on same game parlays. They limited my bets in the nba to 1st and 1st half bet... See more

Company replied

Rated 3 out of 5 stars

I don't like the redeem limit, every time I win big, which is rare most gamblers playback then the bonus rounds take long to come and don't pay much.

Company replied


Company details

Written by the company

We've been the trusted source for gaming entertainment for hundreds of thousands of players. Place bets in our feature-rich sportsbook and racebook, face competition in our poker room or hang out in our Sin City-style casino. Players come for fun, players come to win; players come to elevate their game. And our guest list keeps growing. Our sportsbook and racebook are the go-to for every major event on the calendar. It’s the compliment to big games, big races or big parties. From major sports to obscure events happening across the globe, we're the answer to your entertainment. Blow off some steam in our casino. Over 300+ (and growing) slot machines keeps players spinning day and night. Blackjack is our most popular table game, but there’s always a seat open for anyone looking to kill some cards.


Contact info

3.7

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company has become thee worst…

This company has become thee worst online ever.BE VERY VERY CAUTIOUS RUn RUN . you win and 2 years later they take everything. you never win anymore. the bonuses are a Joke . you lose tons of money they give you 5 dollars in bonus points and you have to win 10 x that just to cash anything out so for get winning there. You look at the in transactions vs out you negative big money and you never win. If they throw you a little SOMETHING which ain't much, trying to cash out you got scammers my advise don't do it . I was actually an affiliate for them and I realized I never got paid anything and it just not worth it .

March 12, 2026
Unprompted review
Bovada logo

Reply from Bovada

Hi there. We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Our goal is always to provide a fair and transparent gaming environment. All bonuses and promotions come with clearly outlined terms, including wagering requirements, which are standard across the industry. We also want to assure you that withdrawals and account activity are handled according to these established policies.

Rated 1 out of 5 stars

I've won money but I was told I can't…

I've won money but I was told I can't get a pay out. What the hell kinda scam is this?

March 12, 2026
Unprompted review
Bovada logo

Reply from Bovada

Thanks so much for sharing your concerns.

We want to assure you that we always ensure our members are able to withdraw their funds. If your withdrawal request was temporarily held, it is most likely due to the required rollover associated with your bonus funds has not yet been completed.

Before a withdrawal can be processed, the rollover requirement must be fulfilled. Once this step is completed, your withdrawal request can be reviewed and processed accordingly.

If you need assistance checking your rollover progress or completing this step, please let us know and we’ll be happy to help.

Rated 1 out of 5 stars

Deposited a bunch of money today to…

Deposited a bunch of money today to play blackjack. It was so blatantly obvious that the system is rigged. I constantly got hands from 12 to 16, while the dealer got hands of 20 & 21. At one point the dealer had 4 blackjacks in a row. Everytime I increased my bet, the dealer got a blackjack. I'm not being a sore loser, but it was total bullshit.

March 11, 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for sharing your feedback. We understand how frustrating a session like that can feel, especially when the results don't appear to go in your favour. However, we would like to reassure you that our platform is reputable and the games are not rigged.

All blackjack games on our platform operate using certified Random Number Generator (RNG) technology, which ensures that every card dealt is completely random and independent from previous hands. Due to this, it is possible though understandably frustrating for streaks to occur where the dealer receives strong hands or multiple blackjacks in a row.

The system does not track or react to when a player increases their bet, and it does not adjust outcomes based on player activity. Every round is generated randomly and follows the same game rules at all times.

We truly value fair gameplay and transparency for all of our members.

Rated 1 out of 5 stars

Do not use there so called bonus.

Don't use this casino. It's a scam. I told them to shove there bonus money you know where. When you get one of those 100% bonuses there's some games you can't play with it. I get that but the scam there running. After you get done playing what you deposited. That's when there bonus kicks in and there's only a select few games that you are allowed to play. It does not mix with you deposit it shows it's mixed but it's not. So you play your deposit first and then there part can only be played an a select few games. It's totally a scam it's not in no way shape or form a 100% match. Like all the other casinos I have played online. I didn't even want to play there bonus money on the sorry games that it was allowed on I told them to keep it and disable my account

March 11, 2026
Unprompted review
Bovada logo

Reply from Bovada

We’re sorry to hear that this was your experience and appreciate you taking the time to share your feedback.

Our bonus offers do come with specific terms, including eligible games and how bonus funds are applied during play. These conditions are outlined in the Terms & Conditions so players can understand how the bonus works before opting in.

We understand that bonus structures can sometimes feel confusing or frustrating, especially if they don’t match your expectations; however, they are not designed to mislead, and the rules are made available for transparency.

We respect your decision regarding the bonus and your account, and we appreciate the time you spent playing on our platform. We wish you all the best moving forward.

Rated 4 out of 5 stars

Ever since stake.us banned us

Ever since stake.us banned us Californians this is my new go to. So far so good.

March 10, 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for sharing your experience! We’re glad to hear things have been going well so far.

If there’s ever anything you need or any feedback you’d like to share, our support team is always here to help. Wishing you the best of luck and continued enjoyment!

Rated 1 out of 5 stars

Customer service is ass

After I spent thousands, my daily bonuses are stuck at 5$. This site is not worth the money I put in

March 10, 2026
Unprompted review
Bovada logo

Reply from Bovada

We’re sorry to hear that you feel this way and appreciate you sharing your feedback.

Daily bonuses can vary and are typically determined by several factors. Once a bonus offer is available this is reflected on your account.

Rated 1 out of 5 stars

Used to love bovada but they have…

Used to love bovada but they have tightened the wins so much i spent 500 dollars on bonus buys and won 9.00

March 10, 2026
Unprompted review
Bovada logo

Reply from Bovada

We regret to learn about your recent experience and understand how disappointing it can feel when outcomes don't seem as rewarding.

All of our games operate using certified Random Number Generators (RNG), ensuring outcomes are completely random and free from manipulation. As a result, wins and losses can vary significantly.

We appreciate you being part of our community and we hope your future gameplay brings you better results!

Rated 5 out of 5 stars

Great !!

Transactions are smooth and customer service is prompt .

March 6, 2026
Unprompted review
Bovada logo

Reply from Bovada

We appreciate your positive feedback!

Thank you for being part of our community!

Rated 5 out of 5 stars

Bovada placed my account under…

Bovada placed my account under investigation the moment I requested a withdrawal .. I wouldn't recommended any person to deposit with them its been 2 weeks nothing...... up date my account was reopened it did take several weeks but i won 7000 and withdrawal through bitcoin 😎

February 26, 2026
Unprompted review
Bovada logo

Reply from Bovada

Hi there! An account review can be conducted at any point during an account lifetime. This is a standard security measure designed to ensure account safety and compliance with our Terms & Conditions. While many reviews are completed quickly, some may take longer depending on the checks required.

We’d be happy to look into the status of your account. Please reply with the email address associated with your account or contact our support team so we can review the situation and provide you with an update.

We appreciate your patience while this process is being completed.

Rated 5 out of 5 stars

Good place

Not so quick on the payout. But fair and good games. I'll be back for sure.

March 7, 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for your honest feedback. We’re glad to hear you’re enjoying the games and found them fair, though we’re sorry the payout speed didn’t fully meet your expectations.

Withdrawal times can vary depending on the method used, but we’re always working to keep the process as smooth as possible. If you ever need help with a payout, our support team is here to assist.

We appreciate your support and look forward to having you back!

Rated 5 out of 5 stars

Fun site

Fun site. Trustworthy for most part. No issues so far been playing with bovada for over4 years or so

March 8, 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for the great feedback and for being with us for over four years! We’re really glad to hear you’ve been enjoying the site and have had a positive experience so far.

We truly appreciate your long-time support. If you ever need help with anything, our support team is always here for you. Happy gaming! 🎉

Rated 1 out of 5 stars

I’m extremely frustrated with the lack…

I’m extremely frustrated with the lack of customer service. I’ve been waiting over a month for a response to my email and still haven’t received any real help or resolution. I’ve followed up multiple times during that period, only to be told to “keep waiting,” which is honestly unacceptable.

At this point, it feels like my issue is just being ignored. A month is more than enough time to at least provide an update or some kind of meaningful response. Being repeatedly told to wait without any progress or clear communication is incredibly disappointing.

The email contained:

I’m writing to formally dispute the claim that I abused a promotional bonus and to request the release of my withheld withdrawal.

Here is exactly what occurred:

I watched a UFC event with a friend, who decided he wanted to place bets. I had him sign up for his own account using his own information. We both placed bets while watching the fights together. My friend lost his bets, and I won mine. After meeting the bonus wagering requirements and reaching a 100% bonus completion, I attempted to withdraw $1,137.00.

During the withdrawal process, I repeatedly received error codes. I contacted your support team and followed all troubleshooting steps provided, including resetting the app, using a different device, toggling airplane mode, and other recommendations. After these steps, the withdrawal finally went through.

The following morning, I was notified that my account was flagged for “bonus abuse,” and my funds were withheld.

I strongly disagree with this determination. I did not engage in any prohibited activity, and I am fully willing to cooperate to resolve this matter. I can provide any documentation required, including:

Proof of my identity

Verification details for my friend’s account

Email confirmations

Any additional information you need to verify that all activity was legitimate

I respectfully request a clear explanation of how my actions violated your terms and that my withdrawal be reviewed and released promptly. I have acted in good faith throughout this process and simply want access to funds I rightfully won.

February 1, 2026
Unprompted review
Bovada logo

Reply from Bovada

****UPDATE****

Thank you for sharing your account details. A thorough review of your account was conducted, which led to the action taken. Following the investigation, a detailed email was sent to you outlining the findings and the update regarding your account status.

We understand this may not have been the outcome you were hoping for. However, the review was completed carefully and in accordance with our policies and security procedures. All relevant information available to us was considered during the investigation before the final decision was reached.

********************
Thank you for sharing your concerns. We’re sorry to hear about the frustration caused by the delay and the lack of updates regarding your withdrawal and bonus review.

Cases involving promotional activity sometimes require additional investigation, but we understand that waiting this long without clear communication is disappointing. We’d like to help ensure your case is properly reviewed.

Please reply back to us and we will be more than happy to provide you with more information.

Rated 5 out of 5 stars

Fun Games that will keep you enjoying…

Fun Games that will keep you enjoying the experience and winnings!

March 6, 2026
Unprompted review
Bovada logo

Reply from Bovada

We appreciate your positive feedback!

We hope you continue to have a great time and enjoy many more winnings!

Rated 5 out of 5 stars

Because bovada will let you win…

Because bovada will let you win sometime.

March 6, 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for sharing your feedback. We’re glad to hear you’ve been able to enjoy some wins on the platform.

All of our games operate using certified Random Number Generator (RNG) technology, which ensures every outcome is random and fair. If you ever have questions about gameplay or promotions, our support team is always here to help.

We appreciate you being part of the community!

Rated 5 out of 5 stars

Win Win

A legit app, where you actually WIN!! Wonderful experience. 🤑

February 26, 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for the great review! We're glad to hear you've had a wonderful experience and that you've been enjoying your time on the platform.

We appreciate you taking the time to share your feedback, and we hope the good times continue. Good luck and have fun!

Rated 2 out of 5 stars

It's not fun and entertaining anymore.

March 6, 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for sharing your feedback. We're sorry to hear that your experience hasn’t felt as fun or entertaining lately. That’s definitely not the experience we want for our players.

If there’s something specific that led to you feeling this way, whether it’s related to games, promotions, or another part of the platform, we’d really appreciate you sharing more details. Your feedback helps us understand where we can improve and create a better experience for everyone.

Rated 5 out of 5 stars

This is the best betting site I have ever been on

This is the best betting site I have ever been on, They don't give you any trouble with payouts, deposits or bonuses. They have one of the best casino with variety of games, slots, poker and ECT also. If you want to gamble and have a good time doing so then I recommend Bovada.

March 6, 2026
Unprompted review
Bovada logo

Reply from Bovada

We're really glad to hear that you've had such a positive experience with the site. We appreciate you recommending us and taking the time to share your experience. Wishing you plenty of fun and good luck in your games ahead!

Rated 5 out of 5 stars

I was having trouble changing my phone…

I was having trouble changing my phone number but an agent from bovada made it very easy. Thank you

March 4, 2026
Unprompted review
Bovada logo

Reply from Bovada

Thank you for the kind feedback! We’re glad to hear our support team was able to help you update your phone number quickly and easily.

We appreciate you taking the time to share your experience. If you ever need assistance again, we’re always here to help!

Rated 5 out of 5 stars

Bovada is a great casino to play at…

Bovada is a great casino to play at they have fun games very professional people and real fast deposits and withdrawals

March 5, 2026
Unprompted review
Bovada logo

Reply from Bovada

We’re happy to know that you’ve been having fun with our games and that our team has helped create a positive experience for you.

We appreciate your support and look forward to continuing to provide you with a great gaming experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look