Banner for Bovis Homes

Bovis Homes Reviews 

931
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 490 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, professional, and knowledgeable sales staff who make the entire house buying process smooth, easy, and stress-free. Many consumers note that the team provides exceptional support, offering clear explanations and making property viewings comfortable without any pressure. Some reviewers were not happy with post-purchase care, experiencing unresolved major issues, poor communication, and a frustrating lack of accountability. People also mentioned difficulties with unfinished estate developments, long delays, and the exhausting personal effort required to manage ongoing property problems. Buyers felt that dealing with these lingering structural complications caused significant stress and disrupted their daily routines.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as welcoming, helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpfulness and knowledge of... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the helpful, professional, and... See more

User experience

Users describe positive interactions with user_experience, highlighting a welcoming and informative journey... See more

Location

Consumers find location to be ambiguous, though many reviewers praise the area as lovely and a prime spot.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Bovis Homes ⭐⭐⭐⭐⭐ We’ve had a really positive experience with Bovis Homes so far. The sales team have been helpful, professional and approachable throughout the process, and w... See more

Company replied

Rated 5 out of 5 stars

We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypres... See more

Company replied

Rated 5 out of 5 stars

We had visited Bovis Homes at Whiteley Meadows on two occasions, one before we sold our house and the second once our house was STC. We met with Matt Morrison, whom we felt offered us the best custome... See more

Company replied

Rated 5 out of 5 stars

Me and my husband bought our first home together - “the hedgerows”. Part buy, part rent scheme which enabled us to get on the housing market. Our sales consultant Amber Luxton was brilliant! Explained... See more

Company replied


Company details

  1. Home Builder

Written by the company

At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

931 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(931)

480 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Home Exchange experience in Macclesfield

Great Home Exchange experience moving to Bollin Grange in Macclesfield. Annette, our dedicated Sales Consultant, was amazing. She communicated brilliantly throughout and in such a friendly and engaging manner too. We love our new home and we’re still excited by it after a few weeks living there. Huge applause to Annette and the team, who made our experience so personal, effortless and enjoyable!

May 28, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Adrian,

We are so pleased to hear about your wonderful home exchange experience and that you are loving your new home. We appreciate your kind words about our team member's excellent communication and friendly approach.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The sales consultant at Pickford Green…

The sales consultant at Pickford Green , Coventry( Debbie Tierney) is brilliant, nothing is too much trouble, and she makes you feel totally at ease with the buying process.
The site managers are also so polite and helpful, doing whatever they can to make you feel secure with your purchase

June 12, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Mr & Mrs Mcgregor,

We're happy to hear that our sales consultant made you feel at ease with the buying process. We appreciate you highlighting the politeness and helpfulness of our site managers. Thank you for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great experience.

We have had a wonderful experience with Bovis leanne at the Brambles has been amazing so helpful and kind, All the team are great they all work extremely hard and definitely deserve 5 stars Thank you everyone !!

June 18, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Tina,

We're so happy to hear you had such a wonderful experience! We truly appreciate your kind words about our team's hard work. Thank you for your amazing feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Leanne has been so helpful and Patient…

Leanne has been so helpful and Patient every step of the way and we cannot thank her enough

June 11, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi stuart Mitchell,

We are so glad to hear this feedback. We truly appreciate your kind words.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Annette

Annette she fantastic service.. so friendly and very helpful . She do amazing job … I very like her .

June 10, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Michael,

We're so glad you had such a positive experience! We appreciate your kind words.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Gavin the sales representative was very…

Gavin the sales representative was very helpful, informative and pleasant.

June 7, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Nick,

It's great to hear that you are so pleased about your positive experience with Gavin. Thank you for your kind words.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

I am realy happy

February 14, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Marcin,

We are so pleased to hear that you are happy with our service. We really appreciate your positive feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Sales / site

Friendly and professional answers got when needed and completed what they could do for us and family to ensure they not only got the sale but attentive to and challenge found

January 30, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Mr Baker,

We're truly happy to hear our team provided friendly, professional assistance and addressed your family's needs effectively. Thank you for taking the time to share your experience.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Lisa was most helpful in providing the…

Lisa was most helpful in providing the information my wife wanted concerning the three bedroom bungalow being built on the site.

June 13, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Mr Moseley,

We are so glad that you both found Lisa helpful in answering your queries about our homes. We appreciate your kind words and will pass on your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

We turned up a day earlier than we had…

We turned up a day earlier than we had planned but we were given a warm welcome and plenty of advice and help. Our experience has so far been a very positive one.

June 12, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Sarah,

We’re delighted to hear that you received such a warm welcome and that the team were able to provide helpful advice and support. It’s great to know your journey so far has been a positive one, and we look forward to continuing to support you every step of the way. Thank you for taking the time to share your experience.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Up until now very good service

Up until now very good service

June 12, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Jill,

Thank you for taking the time to leave a review. We’re really pleased to hear that you’ve received very good service so far and we look forward to continuing to support you throughout the rest of your journey with us.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

House is amazing and location is second…

House is amazing and location is second to none!

June 5, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Jennie,

We are so glad you love one of our wonderful homes and that it's in a fantastic location for you! Thank you for taking the time to leave such great feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The staff provided an excellent…

The staff provided an excellent customer service ,very helpful and explaining to us on how to access filling in information online. Always prompt on answering the telephone when we needed information and no problem when they gave us answers with confidence. Sales Office in easy reach and comfortable reception area.

June 12, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Cam,

We're so happy to hear about your excellent experience with our team! We appreciate you highlighting their helpfulness and clear explanations and will make sure it gets fed back to them. Thank you for your positive feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Great experience

Great experience, warm and welcoming staff, very happy and excited about the new beginning.

June 11, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Delfi,

It's fantastic to hear that you had a great experience with our lovely team. We wish you all the best!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Lisa was a very welcoming

Lisa was a very welcoming, informative and knowledgeable sales consultant. We enjoyed our visit to the site and look forward to investigating the possibility of moving to this site in the near future.

June 7, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Tony,

Thank you for taking the time to share your feedback. We’re delighted to hear that Lisa made you feel so welcome and provided a knowledgeable and informative experience during your visit. It’s great to know you enjoyed exploring the site, and we look forward to supporting you as you consider the possibility of making it your new home.

Kind Regards,
Kobi
Bovis Homes

Rated 4 out of 5 stars

Flip has been wonderful fr start ,she…

Flip has been wonderful fr start ,she is very caring & informing us as you proceed so far,well we haven't come to the end finish yet,we have only started with the reservation,wait & see.

May 29, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Yasmin,

It's great to hear about your positive experience with Flip so far! We appreciate you sharing your feedback and look forward to assisting you further.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Purchased a New Home

Purchased a New Home
We have just agreed to purchase a new Bovis home in Tavistock, I must say the support we received from Andre was outstanding always keeping us up to date on the progress being made.
Run through all the details with us so we were very clear on what was expected of us to complete the purchase.
I would highly recommend you visit this site very well done on the customer service front 👏👏👏👏

June 5, 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Rodney,

We're so pleased to hear about your positive experience purchasing a new home! It's wonderful to hear that Andre provided outstanding support and kept you informed, we will pass on your appreciation!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience working with Rhodri. Throughout the process he was professional, approachable, and always happy to answer any questions I had.

Rhodri was incredibly informative, creating a seamless experience and overall process, supporting us throughout show homes and potential purchases, and i am impressed at both the quality of Rhodri and the site as a whole

May 28, 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi william francis,

We're so glad you had such a positive experience. It's wonderful to hear our team member was professional and informative, making the process seamless. Thank you for your kind words!

Kind Regards,
Kobi
Bovis Homes

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look